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Banquet Manager Service

Location:
Kolkata, West Bengal, India
Posted:
November 25, 2018

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Resume:

SOMNATH CHAKRABORTY

Tel: +91-812*******

E-mail: ac7sep@r.postjobfree.com

Work experience: 10 years

Objective: To obtain a challenging, rewarding position in the hospitality industry; to utilize my creativity, supervisory skills and experience.

Profile: I am a talented, dedicated and creative professional with proven success and expertise in the industry. I am highly organized, with excellent interpersonal skills. Believe in hard work, positive attitude and team spirit. I am highly motivated and have the hunger for success. Love to interact with people and get associated with different cultures. I have supervisory experience along with education. My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills.

EVENT SERVICE MANAGER Park Hyatt, Hyderabad Mar’14 – Mar’18

ASST. EVENT SERVICEMANAGER Park Hyatt, Hyderabad Oct’11 – Feb’14

CONF. & EVENT SUPERVISOR Hilton London Metropole July’09– June’11

ROYAL BUTLER Buckingham Palace, London Apr’07 – Apr’09

CAFÉ SUPERVISOR London Wildlife Wetland Centre Sept’ 06 – Apr’ 07

INDUSTRIAL TRAINEE Taj Bengal, Kolkata May’05 – Oct’05

EDUCATION

Sep 2006 – Jan 2009 Thames Valley University, London

BA(Hons.) Hospitality Management

Modules include: Managing People in Practice, Rooms Management, Corporate and Event Management, Contemporary Issues,

Global Marketing and Industrial Dissertation

Internship – Buckingham Palace, London

July 2004- Aug 2006 International Institute of Hotel Management, Kolkata, India

Diploma in Hotel Management

Modules included: Front Office, Food Production, Housekeeping,

Food and Beverage Service & Production, Marketing, Computer

Trained at TAJ BENGAL, Kolkata, India.

April 2003-Mar 2004 Don Bosco School

Indian School Certificate (ISC), New Delhi, India,

April 2001-Mar 2002 Don Bosco School

Indian Council of Secondary Education (ICSE), New Delhi, India

INTERESTS Reading books, Travelling, Sports, Foreign cultures and photography.

SKILLS and AWARDS

IT Ms- Office, Micros, iScala, Delphi, Netviewpoint, Opera, Triton

Languages Fluent in English, Hindi, Bengali

AWARDED “ Department Employee of the year 2010” at Hilton Metropole London

ISO – Certified trainer

WORK EXPERIENCE

March 2014 – March 2018 Park Hyatt Hyderabad

Job Title: Events Service Manager

●Ensured that the F&B activities are aligned with the respective corporate strategy and the hotel actions have been implemented where appropriate

●Prepared Departmental Operations Manuals

●Conducted departmental briefings and meetings.

●Ensured all employees provide exceptional service and brand promise

●Handled all guest and internal complaints and inquiries in an efficient manner

●Maintained positive guest and colleague interactions with good working relationships

●Maintained good customer relationship

●Personally verified guest feedback

●Focused on improving productivity levels

●Achieved monthly and annual personal target and outlet’s revenue

●Assisted in inventory management, beverage store management.

●Managed cost proactively

●Prepared outlet next year business plan.

●Conducted market survey of competitors and local market trends

●Assisted in recruitment and selection of F&B employees.

●Conducted mid-term performance development analysis with staff

●Prepared roaster

●Month end reports.

●Budget expense reforecast

●Conducted trainings, brand service standards, product knowledge

●Designed layouts, sequence of service

October 2011 – Mar 2014 Park Hyatt Hyderabad

Pre- Opening Job Title: Assistant Events Manager

●Ensured that the F&B activities are aligned with the respective corporate strategy and the hotel actions have been implemented where appropriate

●Prepared Departmental Operations Manuals

●Conducted departmental briefings and meetings.

●Ensured all employees provide exceptional service and brand promise

●Handled all guest and internal complaints and inquiries in an efficient manner

●Prepared outlet next year business plan.

●Conducted market survey of competitors and local market trends

●Assisted in recruitment and selection of F&B employees.

●Conducted mid-term performance development analysis with staff

●Month end reports.

July 2009 – June 2011 Hilton Metropole, London

Job Title: Conference & Events Supervisor.

Working and managing daily functions and conferences held.

Briefing the staff members.

●Allocating and distributing staff with responsibilities

●Practising team bonding exercises

●Interacting with event organizers

●Reporting to manager at the beginning and end of the shift.

April 2007 – April 2009 Buckingham Palace, London

Job Title: Royal Butler

Serving the Royal Family, lunch and dinners

Worked at Royal State Visit Dinners

Well acquainted with the butler service and silver service

Served high profile dignitaries like Prime Ministers and other celebrities

Worked in the Royal wine cellars

Sept 2006 – April 2007 London Wildlife Wetland Centre

Job title: Café Supervisor

●Opening, organising, running the café

●Learnt the art of speciality coffee making

●Briefing the staff, grooming check.

●Ordering products, stock take, inventory check.

May 2005 - Oct 2005 TAJ BENGAL 5 Star Deluxe Hotel, Kolkata, India

Job Title: Industrial Trainee

● Worked in all four major departments

● Gained experience by interacting with guests and colleagues about world of hospitality.

REFERENCES

FIRST

SECOND

NAME

Mr. Vinod Addanki

Mr. Mohit Malhotra

CONTACT

91-770*******

91-770*******

EMAIL ID

ac7sep@r.postjobfree.com

ac7sep@r.postjobfree.com

DESIGNATION

Asst. Director of Food & Beverage

EAM F&B

ORGANISATION

Park Hyatt Hyderabad

Park Hyatt Hyderabad



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