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Customer Service Insurance

United States
November 25, 2018

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***** ***** *** **** #**** Maple Hts, Ohio 44137 216-***-**** or 216-***-****


To secure a position with an established and growing organization offering opportunity for career growth


-Exceptional communication skills with strong problem solving abilities and a sharp aptitude for client needs with various backgrounds.

-Skilled HR Counselor, with payroll and benefits experience HIPPA Certified.

-Call Center training and experience.

-Licensed Insurance Claims Adjuster.


Underwriter, Allstate Insurance

Hudson, Ohio

Process and underwrite new and existing auto policies.

Neutraize highly emotional, negative or stressful calls by providing an empathetic customer service experience.

Provide phone support to agents on new and existing home, auto, boat, and PUP policies.

Claims Adjuster, Progressive Insurance

09/2015 to present


Mayfield Hts, Ohio

-Handle new and existing losses via inbound and outbound calls.

-Neutralizes an often highly emotional, negative and/or stressful situation by providing a positive customer experience.

-Coordinate and educate customers on available repair options.

-Preserve customer choice and coordinate the use of network and non-network repair facilities.

-Approve and schedule rentals

-Issue drafts.

-Interview customers for new loss statements.

-Apply policy and state laws to claims handling.

-Maintain diaries and documents in claim notes.

-Follow up on customer satisfaction issues and NPS surveys.

HR Benefits Counselor, Tyson Foods


Carthage, MS

-Held weekly new hire orientation classes.

-Processed all new hire and existing employees benefit changes.

-Issued and kept track of all FMLA applications and approved FMLA LOA.

-Counseled employees on financial and medical benefits.

-Assisted HR clerks with processing vacation request, address changes, transfer request, and switchboard.

-Assisted Employment office with hiring paperwork, drug screening, tours of plant, and off-site physical screenings.

Tool Assembler, Milwaukee Tools


Koscuisko, MS

-Assisted with assembling hand and power tools such as handsaws, cordless drills and tool batteries

Call Center Rep, Golden Moon Casino


Philadelphia, MS

-Received and processed reservation for casino hotel, golf course, and cabanas for water park

Principal Clerk, City of Cleveland-Division of Water 06/1989-07/2005

Cleveland, OH

-Originally hired as Junior Clerk - responsible for filing paperwork for the Law Claims Department.

-Promoted to Senior Clerk-responsible for timekeeping for approx 100 employees, typing, filing and biweekly reports.

-Promoted to Customer Service Rep.-responsible for processing bankruptcy write-offs for Customer Accounts Department. Assisted customers with inquiries, complaints, payments and payment arrangements on water bills.

-Promoted to Principal Clerk,-payroll clerk for approx. 200 employees using the Kronos Timekeeping System, kept track and notified employees of benefit hours used, executed benefit changes, salary changes, employment verifications and address changes. Processed FMLA request, approvals, and expiration of FMLA hrs, and LOA’s. Processed personnel request, job posting, job award notices, and exit interview forms such as Cobra notices and Retirement notices for PERS, Deferred Comp.


1978-1982 Erieview Catholic High School Cleveland, OH

-Business, Accounting Major

-Diploma Received

01/2013-03/2013 Holmes Community College Ridgeland, MS

SHRM PHR Certification Class

Software and Training

Microsoft Word, Excel, Access, Outlook, Kronos Timekeeping System, ISO, Lotus Notes, Mitchell Repair System, 2013 SHRM PHR learning system, SAP Netweave 7.0, Perstime attendance system, ADP payroll system, Team-Up database

Joyce Maddox Resume

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