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Employee Relations Hr

Al Asimah Governate, Kuwait
November 25, 2018

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Louise Sequeira

Phone: ********; Email:

Date of Birth : 31 January 1983; Nationality: Indian Driving License : Valid Kuwait Driving License


To obtain a position in the human resources field that fully utilizes my diverse HR skills and experience. SKILLS

Decision-making and judgment Leadership Confidentiality Initiative Accountability Problem analysis and resolution Time-Management Adaptability Communication Teamwork WORK EXPERIENCE

develop policies & procedures, communicate & implement

oversee the entire recruitment process

update and revise job descriptions

qualify, screen, interview job applicants & evaluate candidates

conduct training needs analysis

contribute & Conducts trainings

develop employee handbook, conduct orientation

develop and implement disciplinary and grievance procedures

participate in conflict resolution and mediation

resolve employee relations issues

administer performance review program

assist with benefits analysis and design

update and maintain HR databases

manage the termination process & conduct exit interviews

verify Payroll (including leaves, final settlement)

implementation of MENA HR System

Marafie Works Group -

(Rock House Sliders)

Sharq - Kuwait City;

November-2017 – Currently

Sr. HR Generalist

Crystal House General

Trading Company-

(Zwarah Restaurant, Keif Café,

Make up Store, Bait Hanayein &


Sharq, Kuwait City;

December 2014 - November-


Assistant HR &

Administration Manager

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Bridge management and employee relations by addressing demands, grievances or other issues

Manage the recruitment and selection process

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Maintain pay plan and benefits program

Assess training needs to apply and monitor training programs

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management

Sign off on payroll after verification

Worked on Mystro System for all HR entries and processes Aamal Holding Company

and Subsidiaries –

(Café Bazza, Diet Care, Le Royal

Hotels, Dukkan Burger,


Bneid Al Ghar, Kuwait;

April-2012 - December-2014

Sr. Recruitment Officer


Coordinate and execute local and overseas recruitment campaigns under the supervision of the HR Managers.

Maintain an updated roster of participant placements and potential job opportunities.

Work on Manpower planning and implementation

Identify suitable recruitment channels and design appropriate advertisements.

Meet with stakeholders to confirm recruitment requirements

Execute pre-screening and/or final phone/face-to-face interviews for junior, mid & Senior-level positions and support all parties concerned with the assessment.

Proactively coordinate with departments/hiring managers for interviews.

Ensure all vacancies are filled with suitable candidates within the targeted time.

Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements.

Maintain an active and organized data bank of applicants for various positions.

Prepare monthly and weekly reports.

Conduct a successful employee orientation and on boarding procedures.

Implementation of MENA system to have HR processes and procedures in place.

Group Recruitment Officer

November-2011 - April-2012

Manpower planning Policies and Procedures

Recruitment planning Policies and Procedures

Analysis of Recruitment

Sourcing recruiting agencies and reviewing contracts

Negotiating with the recruitment agencies

Preparing reports of estimated planning of hiring positions.

Interviewing candidates for positions Local & International Local:-

Conducted open days

Source through local recruitment agencies/new paper ads

/websites/head hunting/word of mouth.


Conducted bulk recruitment, via business trips/Skype interviews

Preparing of Job Offers and visa requirements

Coordinating with agencies for international hires arrival

Coordinating on accommodation and Travel


Bachelor of Commerce

Vinikaya Missions University- India - 2014

Accounting & Finance

Higher Secondary

Carmel School – Kuwait – 2001

Commerce Stream


Saint Francis Xavier High School – India – 1999

Middle East Business

Solutions International

Ahmadi, Kuwait;

Jun 2009- November-2011

HR Officer & Travel


Recruiting and interviewing potential applicants on experience, skills, and education

Drawing up plans for future personnel hiring procedures and goals

Performing administrative tasks

Overseeing employee health and safety procedures

Organizing and managing new employee orientation, on-boarding, and training programs

Updating job requirements when needed

Contacting applicant’s references

Explaining and providing information on employee benefits, programs, and education

Maintaining employee records and paperwork

Answering employee questions and addressing employee concerns with company

Reviewing procedures for employee safety, welfare, wellness and health

Overseeing social events

Alshamel Travel and


Sharq, Kuwait;

Feb 2006-Jun 2009

Lead Agent

Handled the U.S Military travel -at the Leisure & the Government travel office at Camp Arifjan-Kuwait

Supervised a team of 3 Staff to ensure smooth operations at the On-Site Office effectively.

Organizing all travel documents including Air ticket, Hotel Reservations, Car Rentals, Travel Tours,

and Meet & Greet Service.

Provided Clients suitable suggestions where clientele needed alterations in their requirements

Almaktab Travels

Sharq, Kuwait;

Feb 2003- Feb 2006

Travel Consultant

Handled Walk-in Customers.

Alternatives were provided suited to the client’s requirements if there were any changes.

Organizing Travel Documents including Air Ticket and Hotels Reservations

Providing suggestions and options in building their itineraries. CERTIFICATES & COURSES

1. Human Resource Diploma - Vinikaya Missions University (2010) 2. Marriott Certified- Excellence Online Hotel tool (2006) 3. Personality Development Course- from Human Soft Company (2005) 4. Diversity Course (2005)

5. Quality Control Course from Human Soft Company (2005) 6. MENA HR System

7. Mystro HR System

8. ATM (Air Travel Management) Diploma, 2002.

9. CRS (Computer Reservation System)

10. Outlook Application from Human Soft Company. (2005) 11. Diploma in MS Applications proficient in Windows, MS Office - Word, Excel, PowerPoint & Visio PROJECT

Diet Station Company- Duration: -

The company is into production of dietary food which is delivered to clients who register for weight loss or facing health issues. It has a Central Kitchen along with a clinic for customers.

Accomplished Grading Structure for the company.

Accomplished Salary Structure for Local & International Hires.

Designed Related forms to implement HR policies & for HR operations.

Advisory consultation on different queries related to HR LANGUAGES

English- Advanced

Hindi- Advanced

Arabic- Intermediate

Konkani- Advanced

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