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Customer Service Sales

Location:
Morgan Hill, California, 95037, United States
Posted:
November 27, 2018

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Resume:

Kahveh Kheymehdooz

***/***-****, ****** ****, CA

ac7s7x@r.postjobfree.com

OBJECTIVE

To obtain hands-on experience in the field of human resources. I aim to grow and develop my experience and knowledge, while supporting the organization’s strategic goals and objectives.

QUALIFICATIONS

Excellent people skills and easy to work with. Managing and leadership skills. Highly effective in a fast-paced, cost-and-deadline-driven environment. Able to adapt to changes

Knowledgeable in all Microsoft Office programs, Taleo, Kronos, iCIMS, ADP, and adaptable to new software

Excellent verbal and written communication skills. Able to deliver quality customer and vendor satisfaction. I perform well under pressure, and through complex scenarios

Able to multi-task with different needs and directions during day-to-day operations

EDUCATION

Bachelor’s Degree, San Jose State University 2014 - 2017

Major: Human Resource Management

Received extensive education and experience through mentorship programs

Became a member of SHRM and participated in many of the workshops/seminars.

EXPERIENCE

Global Recruiting Coordinator at Aerohive Networks. Milpitas, CA 2018 – Present

Recruiting Coordination

Coordinate and schedule in-person and telephone interviews with candidates from multiple time zones and for various positions throughout the organization

Initiate pre-employment background checks, monitors all active reports and follows up with candidates to collect necessary documentation in order to close out reports

Coordinate travel arrangements for non-local candidates to include airline, hotel and car rental reservations through the company travel partner

Serve as the face for Aerohive and the initial point of contact for all candidate activities

Work with recruiters and hiring managers throughout the recruitment process to facilitate a smooth and successful experience for both the candidate and hiring manager

Record recruitment activities into applicant tracking system (iCIMS)

Process requisition and offer requests; launch approvals for both activities within the ATS

Create and route offer letters to necessary parties via DocuSign

Collect interview feedback via iCIMS

Order lunch for interviews and other department activities such as meetings, training workshops, etc.

Serve as a liaison between candidates and recruiters/hiring managers

Post job listings to various websites

Generate and format staffing metric reports as needed

Programs Support

Define, develop, implement and execute talent acquisition and management-based initiatives that support and promote the department’s ability to meet desired recruiting outcomes for the organization as needed and required by the business

Collect business requirements to understand project scope and objective, reviews comments, information, and partners closely with vendors (as applicable) to deliver services

Maintain a forward-looking approach to projects based on future needs and deadline and delivery dates; establish weekly check in meetings to ensure deliverables are met on time and within budget

Recommend and implement program improvements to meet changing scope, risks, and requirements

Create reports, presentations and demos to update stakeholders on progress

Maintain, generate and publish the weekly recruiting dashboard, overall hiring activity and open requisitions, and employee referral reports on a weekly basis

Serve as Point of Contact on all employment Immigration matters; liaise with Immigration law counsel for issues and matters related to immigrant and non-immigrant petition and requests

Manage the change management communication plan (email, brown bag informational meetings, webinars, etc.), develops educational materials and facilitates training delivery on new functionality or service

Shift Supervisor at Starbucks Coffee Company. San Jose, CA 2012 - 2017

Conduct recruitment and selection practices by prescreening applicants over the phone

Schedule interviews between day-to-day operations

Interview candidates in-person to assess their qualifications in alignment with Starbucks’ requirements, and selecting qualified candidates to hire

Train and develop new partners

Support store operations through inventory maintenance and management systems

Responsible for handling cash and profits, as well as reports of sales (daily and monthly)

Ensure customer growth and customer satisfaction

Fry's Electronics Inc. Sunnyvale, CA 2009 - 2012

Customer service and sales associate

Assisted managers with projects to increase sales, created and delivered various reports and documents to executives.

Responsible for ensuring customer satisfaction with products.

Sales consultant.

References available upon request



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