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Customer Service Administrative Assistant

Location:
Montreal, Quebec, Canada
Posted:
November 27, 2018

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Resume:

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ANASTASIA PANAYOTOU

*** *** ******* # *

Montréal, Québec H4C 2M2

Home: 514-***-****

Cell: 514-***-****

Email: ac7s7q@r.postjobfree.com

OBJECTIVE

To obtain a long-term career in Executive Customer Care Relations and Business Development

EXPERIENCE

October 2016 to Present

Airports Council International (ACI)

Assistant Manager Customer Care/Administration and Development of the ASQ Programme

at ACI

• Reporting directly to the Director and Deputy Director of the ASQ department. Collaborate with various internal departments of ACI.

• Ensuring and administrating high level customer care and satisfaction to the Airport Members of the Industry through day to day operational tasks and mass communications.

• Lead the implementation of key account customer engagements, managing critical successful project outcomes: on time, on budget, and outstanding customer satisfaction.

• Manage and improve customer satisfaction when in need. Engaged in the retention of airport clients.

• Communicating sales updates to all internal team members as well as communicating key operational information and deadlines to subcontractors.

• Managing customers’ expectations to align scope, goals, deliverables, key performance indicators, communications, contracts, procurement documentation, budget and invoicing.

• Participating, introducing and taking initiatives on operational and functional key aspects of the ASQ Survey Programme. Develop and successfully maintain strong client relationships as a number one priority. Being involved with Marketing and Sales Department in order to build considerable proposals for current and new airport customers.

• Managing high volume contracts (internal and external) with Airport Participants for the current and upcoming Main annual survey services and optional subscriptions of the ASQ Programme as well as managing contracts that have to do with external Vendors.

• Writing up ASQ Survey contract content for the ASQ Arrivals Survey and ASQ Employee Survey while being in charge of the legal development of current and new Contracts of 2

ACI ASQ. Working in close collaboration with external Legal Advisors.

• Answering telephones, resolving administrative inquiries and assisting with translations on procurement contractual agreements and all necessary government documentation provided to the airport.

• Offering multi-lingual support via email or webinar in order to facilitate the client’s ability to feel more comfortable and to demonstrate that from my side a strong and excellent customer service is necessary to offer in order to build and successfully maintain a happy and loyal customer.

• In charge of handling the Yearly Portfolio, budget forecast and yearly expenses of the ASQ Department; monthly planning and distribution of incoming and outgoing invoices. Ensure all financial targets are prepared, met and completed. EXPERIENCE

October 2010 to July 2016

Coast To Coast Dealer Services Dealer

Office Manager and Sales Support

• Involved in the general day-to-day business operations. Opening and closure of office on a daily basis.

• Organized office functions and oversaw daily operations with the Sales Staff.

• Insuring dealer and customer satisfaction by maintaining after sales follow ups.

• Provided administrative support for various departments.

• Answering telephones and resolving administrative inquiries as well as monthly financial reports.

• Monthly invoicing (incoming and outgoing).

• Assisting incoming demands and support of sales on a daily basis and making sure Sales and Marketing Material was well maintained and always up to date for the sales Team.

EXPERIENCE

August 2008 to April 2009

Boomerang Tracking

Dealer Support Agent

• Coordinate with various staff for operational support activities of the unit.

• Serve as liaison between departments and operating units in the resolution of day-to-day Administrative and operational problems.

• Responsible for authorizing installation/removal of product. 3

• Responsible for drawing up contracts & invoices as well as general servicing needs. EXPERIENCE

April 2008 to July 2008

Poseidon Solutions

Customer Service Agent

• Answer all inbound calls from customers.

• Resolve technical problems regarding the company’s current product and various services.

• Cooperating with other departments and co-workers to address customer inquiries in order to resolve problems.

• Making sure paperwork and all contacts are entered in time using appropriate organizing skills.

EXPERIENCE

October 2007 to February 2008

Les Aliments Rosehill

Customer Service Agent

• Work simultaneously on multiple complex, critical projects, adjusting prioritization of work as required.

• Answer all inbound calls from customers.

• Resolve billing disputes and collect on delinquent accounts.

• Being liaison with other departments to address customer inquiries and resolve problems. EXPERIENCE

January 2007 to August 2007

Endodent

Administrative Assistant

• Scheduling/confirming appointments with patients.

• Registering new patients and retrieving previous treatment records for existing patients.

• Maintaining all the financial records up–to-date and executing routine office activities.

• Answering phone calls and handling medical billing and claims. 4

EXPERIENCE

September 2004 to June 2006

MD Specialists, Westmount Square Clinic

Administrative assistant

• Managing high-volume of incoming phone calls, administrative tasks, appointments, scheduling, file preparation, translation of medical procedures.

• Explain the admission procedures to patients.

• Accommodating emergency cases in the day-to-day schedule.

• Collecting biological specimen from patients as instructed by the physician.

• Monitoring cleanliness, safety and maintenance of the clinic.

• Handling medical billing and claims.

EXPERIENCE

Jan 2000 to June 2007

CFMB 1280 AM, Multicultural Radio Station

Journalist & Radio Host of Hellenic program

• Discuss Subjects of general and specialized interests with guests and call-ins during the daily radio show.

• Develop and translate from other languages commercial scripts and write daily international and local news or advertisements.

• Creator and host daily and weekly entertainment segments.

• Involved as a guest in the Italian and Spanish radio program once a week. EXPERIENCE

September 2000 to September 2007

International Civil Aviation Organization - ICAO

Secretariat of Biodiversity Assembly Meetings

• Performing miscellaneous administrative duties.

• Serve as direct point of contact for delegates and participants concerning meeting

• Specifications requirements, preferences, registration of delegates and their schedules in various languages.

5

• Collaborate the efforts of creative teams and outsourced printers on the conceptualization and production of printing material, from custom welcome kits to meeting agendas.

• Room attendant; offering written and spoken translations to delegates as well as any other administrative tasks were needed in meetings. EXPERIENCE

September 2000 to June 2002

Ogilvy

Sales associate for Ralph Lauren and Jones New York

• Ensure that each customer receives outstanding service by providing a friendly environment, maintaining solid product knowledge and all other aspects of customer service.

• Assist in floor moves, merchandising and display maintenance.

• Communicate customer requests to management.

• Participate in years-end inventory.

• Assist in completing price changes within department. EXPERIENCE

2000 to Present

Private tutoring in Italian, Spanish and Greek

EDUCATION

Concordia University

Bachelor of Arts May 2004

Major in Italian Language

Minor in Spanish Language

Dawson College

D.E.C in Arts (Italian & Spanish Literature)

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LANGUAGES

1. English (Fluent written & spoken)

2. French (Fluent written & spoken)

3. Greek (Fluent written & spoken)

4. Italian (Fluent written & spoken)

5. Spanish (Fluent written & spoken)

6. Well spoken Arabic

COMPUTER SKILLS

• Microsoft Dynamics 365

• Excel

• Word

• Outlook

• PowerPoint

PERSONAL STRENGTHS

• Strong organizational and communication skills

• Professional, Responsible, Diligent,Determined and goal achievement oriented

• Attention to detail

• Creative thinking

• Strong regard for clients needs

• Team-player, confident and able to demonstrate leadership skills

• Flexibility and able to work under pressure



Contact this candidate