Ladson, SC *****
Phone 216-***-****
E-mail ac7s6z@r.postjobfree.com
Loreal Wiggins
Objective
I am a highly motivated professional experienced in a diversity of areas in the Customer Service, Insurance and Nursing field. I am seeking to obtain a long range career in a stable company where I can utilize my skills of effective communication, organization, and attention to detail.
Summary of qualifications
IBM PC compatible, Internet Explorer, CPR certification, Webmail, MS Office Word, Excel, Power Point, Type 40-45wpm, 10 Key Calculator, Strong knowledge of customer care techniques and processes, Exceptional analytical and listening skills, Exceptional customer service via email, by phone and in person, Exceptional Verbal and Written Communication, Detail Oriented, Medical Terminology, Knowledgeable with Medicare and Medicaid guidelines, Certified Nursing Assistant, CPT and ICD-9 Coding
Work experience
Northcoast State of Ohio Behavioral Healthcare Center 03-2017 to Present
Therapeutic Program Worker
Provides active treatment and skills training according to each Individual Program Plan to assist Individuals to function independently in self-help &/or daily-living skills (e.g. eating, bathing, toileting, personal hygiene, oral hygiene, dressing, grooming, communication, money management
Trains the individuals to serve themselves & assist in pre-& post meal set up; assures access to personal possessions & assures individuals are dressed appropriately; accompanies
Trains individuals in programs at off- living area program areas as described in the individuals’ IPP; assists with planning & implementing therapeutic leisure-time activities including community trips (e.g. shopping, movies, out to eat, hair cut appointments, grocery shopping, banking
Institutes appropriate behavioral intervention for unacceptable behavior as defined by approved behavioral plans; completes required daily documentation
Provides level of supervision as determined by Individuals’ IPP; maintains a positive learning environment by providing positive reinforcement, encouragement and promoting an atmosphere of choice and self-management
Chart maintenance and filing
Write up patient’s daily activities and IR
Daily group sessions
Monitor patients hourly
Responsible for answering incoming calls on the units
Vital Signs
Assist patients with weekly family visits
Attends meetings and in-service programs as applicable; keeps self-updated on Center’s policies and procedures; completes all other related duties as assigned
University Hospital 07-2015 to 03-2017
Clinical Technical Assistant
Provides direct patient care and technical procedures to patients under the direction of the RN
Assists patients with ADLs, venipuncture, vital signs, I and S, dressing changes, trach care, hygiene, and insert and remove foley catheters
Responsible for answering signal lights and bells
Billing and Coding
Front Desk Secretary
Processing Documents
Assists patients with appointments, scheduling, registration, and check-in and check-out procedures
Collects insurance co-pays and payment for services
Montefiore Senior Living 11-2010 to 07-2015
Certified Nursing Assistant
• Clean and prepare patient rooms
● Perform healthcare for patients
● Responsible for answering signal lights and bells
● Help patients walk and go the restroom
● Record temperature, blood pressure respiration rates, insert and remove foley catheters
Processing Documents
Updating Addresses
Updating Beneficiary Designations
Updating Company Records
Billing and Coding
Front Desk Secretary
Go over with patient’s what their insurance is responsible for and what they are responsible for.
Measure out medication for the week for the patients
Menorah Park 01-2007 to 11-2010
Certified Nursing Assistant
Perform healthcare for patients
Provide food and beverages for patients
Responded to public inquiries
Provided administration support
Answer multiple telephone lines
Front Desk Secretary
Record temperature, blood pressure respiration rates, insert and remove foley catheters
Volunteer at Community Women’s Shelter (Cleveland, Ohio)
Education
John F. Kennedy High School
General Studies / College Prep
08-2000 to 06-2004 Diploma (3.0 G.P.A.)
South University
Bachelors of Science and Nursing
01-2015 to Present