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Customer Service Nursing Assistant

Charleston, South Carolina, 29405, United States
November 27, 2018

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*** ******* ***** **

Ladson, SC *****

Phone 216-***-****


Loreal Wiggins


I am a highly motivated professional experienced in a diversity of areas in the Customer Service, Insurance and Nursing field. I am seeking to obtain a long range career in a stable company where I can utilize my skills of effective communication, organization, and attention to detail.

Summary of qualifications

IBM PC compatible, Internet Explorer, CPR certification, Webmail, MS Office Word, Excel, Power Point, Type 40-45wpm, 10 Key Calculator, Strong knowledge of customer care techniques and processes, Exceptional analytical and listening skills, Exceptional customer service via email, by phone and in person, Exceptional Verbal and Written Communication, Detail Oriented, Medical Terminology, Knowledgeable with Medicare and Medicaid guidelines, Certified Nursing Assistant, CPT and ICD-9 Coding

Work experience

Northcoast State of Ohio Behavioral Healthcare Center 03-2017 to Present

Therapeutic Program Worker

Provides active treatment and skills training according to each Individual Program Plan to assist Individuals to function independently in self-help &/or daily-living skills (e.g. eating, bathing, toileting, personal hygiene, oral hygiene, dressing, grooming, communication, money management

Trains the individuals to serve themselves & assist in pre-& post meal set up; assures access to personal possessions & assures individuals are dressed appropriately; accompanies

Trains individuals in programs at off- living area program areas as described in the individuals’ IPP; assists with planning & implementing therapeutic leisure-time activities including community trips (e.g. shopping, movies, out to eat, hair cut appointments, grocery shopping, banking

Institutes appropriate behavioral intervention for unacceptable behavior as defined by approved behavioral plans; completes required daily documentation

Provides level of supervision as determined by Individuals’ IPP; maintains a positive learning environment by providing positive reinforcement, encouragement and promoting an atmosphere of choice and self-management

Chart maintenance and filing

Write up patient’s daily activities and IR

Daily group sessions

Monitor patients hourly

Responsible for answering incoming calls on the units

Vital Signs

Assist patients with weekly family visits

Attends meetings and in-service programs as applicable; keeps self-updated on Center’s policies and procedures; completes all other related duties as assigned

University Hospital 07-2015 to 03-2017

Clinical Technical Assistant

Provides direct patient care and technical procedures to patients under the direction of the RN

Assists patients with ADLs, venipuncture, vital signs, I and S, dressing changes, trach care, hygiene, and insert and remove foley catheters

Responsible for answering signal lights and bells

Billing and Coding

Front Desk Secretary

Processing Documents

Assists patients with appointments, scheduling, registration, and check-in and check-out procedures

Collects insurance co-pays and payment for services

Montefiore Senior Living 11-2010 to 07-2015

Certified Nursing Assistant

• Clean and prepare patient rooms

● Perform healthcare for patients

● Responsible for answering signal lights and bells

● Help patients walk and go the restroom

● Record temperature, blood pressure respiration rates, insert and remove foley catheters

Processing Documents

Updating Addresses

Updating Beneficiary Designations

Updating Company Records

Billing and Coding

Front Desk Secretary

Go over with patient’s what their insurance is responsible for and what they are responsible for.

Measure out medication for the week for the patients

Menorah Park 01-2007 to 11-2010

Certified Nursing Assistant

Perform healthcare for patients

Provide food and beverages for patients

Responded to public inquiries

Provided administration support

Answer multiple telephone lines

Front Desk Secretary

Record temperature, blood pressure respiration rates, insert and remove foley catheters

Volunteer at Community Women’s Shelter (Cleveland, Ohio)


John F. Kennedy High School

General Studies / College Prep

08-2000 to 06-2004 Diploma (3.0 G.P.A.)

South University

Bachelors of Science and Nursing

01-2015 to Present

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