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Front Desk Medical Receptionist and customer service

Houston, Texas, United States
November 27, 2018

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Kizzy Johnson * Houston, Texas * 817-***-**** *


Recent criminal justice graduate seeking to enter into the criminal justice field to utilize ethical leadership, critical thinking skills, verbal and nonverbal communication skills, and the skills and knowledge gained through education to herald justice into institutions of law and order.


Colorado Technical University Colorado Springs, CO

MS Criminal Justice 08/2013 - 12/2015

BS Criminal Justice 05/2011 - 12/2012

AAS Criminal Justice 02/2008 - 05/2010


Corrections Technician 05/2010 - Present

Domestic Violence Interventions 05/2010 - Present

Work Experience:

Texas Healthcare Pain Management Fort Worth, TX Medical Receptionist/Scheduler 09/2017 – 09/2018

oAble to work calmly in fast paced environment

oAnswer patient phone calls and schedule appointments

oWelcome, greet and interact with patients

oComplete patient check in

oObtain patient personal, medical and insurance information

oVerify insurance status

oFile, copy and scan important medical documentation

oResponsible for ensuring that all patient information was in a safe environment

oReview of potential new patient and determining eligibility of care

Sam’s Furniture and Appliances Fort Worth, TX Administrative Assistant 12/2011 – 09/2017

oSchedule and coordinate interviews

oPrepare and modify documents and correspondences.

oManage office by: opening and distributing mail and other documents, scan data using ram, flow, and internet software, administrative support (creating, filing, faxing and copying documents), and upkeep of office equipment,

oAssist consumers and companies with order inquiries.

oMaintain electronic and hard copy filings

oEstablishing customer service calls for defective furniture, appliances and electronics

oCoordinate with service centers regarding outstanding service issues

oReplace unrepairable merchandise within a timely manner

oProcess customer payments (via face to face and phone system)

oEstablish new lease accounts, and create payout schedules associated with contracts.

oAssist customers in selecting and purchasing merchandise

Bright Horizons Preschool Fort Worth, TX

Preschool Educator 09/16-02/2017

oDevelop schedules and enforce routines

oMaintain a safe and comfortable environment

oProvide age-appropriate supervision and discipline for specific age groups

oImplement and create active educational plans

oObserve behavior and communications to ensure appropriate student development

oAddress special or cultural needs

Warrantech Consumer Portfolio Services Bedford, TX

Customer Service Representative 02/2008 - 11/2010

oTrained and coached new employees

oProvided quick response time and follow-up to consumers

oResolved service issues for customers

oEffectively and efficiently handled high-volume inbound/outbound calls

oAchieved “Employee of the Month” for exceptional customer service

The Hopper Group Arlington, TX

Front Desk/Scheduler 05/2008 - 10/2009

oScheduled and/or confirmed future appointments

oProcessed payments and balanced transactions daily

oAnswered calls, took messages and assisted patients with scheduling and payments

oCreated and maintained all patient charts

Integrated Airline Services Dallas, TX

Admin/Data Entry Clerk/Supervisor 08/2002- 11/2008

oManaged financial bookkeeping for the company utilizing Microsoft Office programs

oAnswered phone calls, greeted clients, and scheduled appointments

oProcessed client orders

oPurchased safety supplies

oPromoted to supervisor

oOversaw 30 people and the process of 100,000 pounds of governmental mail daily

oEnsured timely delivery to airport for scheduled flights

oDeveloped and implemented reward system for higher level performing employees

Winn Dixie Fort Worth, TX

Office Manager 05/1994 - 06/2002

oCreated displays to promote sales, and upcoming events (sports, holidays, etc.)

oTimely and efficiently set up serving lines, garnished food items, and applied food protection and sanitation measures

oProvided customer service, ordered merchandise, and tracked inventory in high volume store.

oOversaw daily operations of the office including: cashier register balancing, scheduling, daily audits of bill payments, lottery sales, check cash processing, money wire transmitting and daily banking transactions.

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