Kizzy Johnson * Houston, Texas * 817-***-**** * ac7s6i@r.postjobfree.com
Summary:
Recent criminal justice graduate seeking to enter into the criminal justice field to utilize ethical leadership, critical thinking skills, verbal and nonverbal communication skills, and the skills and knowledge gained through education to herald justice into institutions of law and order.
Education:
Colorado Technical University Colorado Springs, CO
MS Criminal Justice 08/2013 - 12/2015
BS Criminal Justice 05/2011 - 12/2012
AAS Criminal Justice 02/2008 - 05/2010
Certifications:
Corrections Technician 05/2010 - Present
Domestic Violence Interventions 05/2010 - Present
Work Experience:
Texas Healthcare Pain Management Fort Worth, TX Medical Receptionist/Scheduler 09/2017 – 09/2018
oAble to work calmly in fast paced environment
oAnswer patient phone calls and schedule appointments
oWelcome, greet and interact with patients
oComplete patient check in
oObtain patient personal, medical and insurance information
oVerify insurance status
oFile, copy and scan important medical documentation
oResponsible for ensuring that all patient information was in a safe environment
oReview of potential new patient and determining eligibility of care
Sam’s Furniture and Appliances Fort Worth, TX Administrative Assistant 12/2011 – 09/2017
oSchedule and coordinate interviews
oPrepare and modify documents and correspondences.
oManage office by: opening and distributing mail and other documents, scan data using ram, flow, and internet software, administrative support (creating, filing, faxing and copying documents), and upkeep of office equipment,
oAssist consumers and companies with order inquiries.
oMaintain electronic and hard copy filings
oEstablishing customer service calls for defective furniture, appliances and electronics
oCoordinate with service centers regarding outstanding service issues
oReplace unrepairable merchandise within a timely manner
oProcess customer payments (via face to face and phone system)
oEstablish new lease accounts, and create payout schedules associated with contracts.
oAssist customers in selecting and purchasing merchandise
Bright Horizons Preschool Fort Worth, TX
Preschool Educator 09/16-02/2017
oDevelop schedules and enforce routines
oMaintain a safe and comfortable environment
oProvide age-appropriate supervision and discipline for specific age groups
oImplement and create active educational plans
oObserve behavior and communications to ensure appropriate student development
oAddress special or cultural needs
Warrantech Consumer Portfolio Services Bedford, TX
Customer Service Representative 02/2008 - 11/2010
oTrained and coached new employees
oProvided quick response time and follow-up to consumers
oResolved service issues for customers
oEffectively and efficiently handled high-volume inbound/outbound calls
oAchieved “Employee of the Month” for exceptional customer service
The Hopper Group Arlington, TX
Front Desk/Scheduler 05/2008 - 10/2009
oScheduled and/or confirmed future appointments
oProcessed payments and balanced transactions daily
oAnswered calls, took messages and assisted patients with scheduling and payments
oCreated and maintained all patient charts
Integrated Airline Services Dallas, TX
Admin/Data Entry Clerk/Supervisor 08/2002- 11/2008
oManaged financial bookkeeping for the company utilizing Microsoft Office programs
oAnswered phone calls, greeted clients, and scheduled appointments
oProcessed client orders
oPurchased safety supplies
oPromoted to supervisor
oOversaw 30 people and the process of 100,000 pounds of governmental mail daily
oEnsured timely delivery to airport for scheduled flights
oDeveloped and implemented reward system for higher level performing employees
Winn Dixie Fort Worth, TX
Office Manager 05/1994 - 06/2002
oCreated displays to promote sales, and upcoming events (sports, holidays, etc.)
oTimely and efficiently set up serving lines, garnished food items, and applied food protection and sanitation measures
oProvided customer service, ordered merchandise, and tracked inventory in high volume store.
oOversaw daily operations of the office including: cashier register balancing, scheduling, daily audits of bill payments, lottery sales, check cash processing, money wire transmitting and daily banking transactions.