ELIZABETH KATONA
ac7s6d@r.postjobfree.com
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LINKEDIN.COM/IN/ELIZABETHKATONA/
OBJECTIVE
To secure a challenging position in a professional and dynamic firm, in which I can not only utilize the skills already obtained but also grow along side the company and its team.
SKILLS
Customer/ Business Development
Strict attention to detail
Proficient in MS Word & Excel (2003 MOUS Certified)
Soft Skills Training
Lotus Notes
Loyal
Disciplined client confidentiality
Flexible
Adaptable
Responsible
Able to work with a team or independently
Handle deadlines and stressful situations
Efficient
Multi-tasking
EXPERIENCE
THE BANK OF N.T. BUTTERFIELD & SON
HAMILTON, BERMUDA
AVP, Qualified Intermediary
May 2005- Oct 2013
Primary for Butterfield Trust compliance and continued status as a Qualified Intermediary
KYC Vetting, Income Reconciliation, annual IRS filing and point of contact for External Audit
Liaison for New business Opportunities, Fund Launches, Asset registration and due diligence requests from external service providers
Identified and developed new internal process for the recoupment of out of pocket and non-traditional expenses.
Backup resources for Office Administrator and Fee Collection Officer
Operations contact for interdepartmental and external client inquiries and problem resolution.
THE BANK OF N.T. BUTTERFIELD & SON
HAMILTON, BERMUDA
Officer, Qualified Intermediary
May 2003- May 2005
Point person within the Investment Services Department for the initial Qualified Intermediary External Audit
Collaborated with Project Manager in the development/design and implementation of reports/queries to fulfil audit requirements.
Departmental review of client KYC, including verification, Income reconciliation and filing in accordance with regulatory guidelines
Back up resource for Office Administrator
Additional data analysis and tasks as requested by the SVP, Investment Services
THE BANK OF N.T. BUTTERFIELD & SON
HAMILTON, BERMUDA
Executive Administrative Assistant
November 2001 - May 2003
Administrative Support for 60 Investment Services Department Staff, including 5 AVP’s, and one Department Head
Coordination of office activities and operations to enhance efficiency and compliance to Corporate Policies.
Management of Executive’s calendar, travel, incoming calls and documentation of internal executive meetings.
Update and monitoring of personnel database in relation to vacation, sick leave, in accordance with given allotments
Track, Stock and overall management of office supplies and equipment maintenance
Mail and courier management
Provide assistance and support to the team as needed.
KELLY SERVICES FOR IBM CANADA
TORONTO, ON
Executive Administrative Assistant
November 1999 - October 2001
Contract Administrative Support for 40 sales professionals, 4 1st Line Managers and a Business Unit Executive (BUE)
Coordinate office activities and operations in compliance with security protocol
Assist with Training material for staff development as well as procurement and coordination of equipment, catering and promotional material for Business Partner events.
Organization and execution of external quarterly Team Motivational Events.
Manage all incoming correspondence, (telephone, mail, email inbox management
Updating and monitoring of personnel records (sick/vacation) as well as employee customer CSAT/call log statistics
ADDITIONAL WORK EXPERIENCE
Productivity Assistant – Kelly Service for IBM Canada Ltd. Oct 1998-Nov 1999
Manager- Great Canadian Dollar Store – Victoria, BC Oct 1997-1998
Customer Service – Canadian Tire – Victoria BC Nov 1997- Oct 1998
Assistant Manager – Avondale Food Stores, Hamilton, Jul 1996- Oct 1998
EDUCATION
CSI – CANADIAN SECURITIES INSTITUTE
January 2018- Present
Currently enrolled in Conduct and Practices Handbook course
(in progress) - https://www.csi.ca/student/en_ca/courses/csi/cph.xhtml
INTERNATIONAL COMPLIANCE ASSOCIATION
February 2005-2006
ICA Certificate of Compliance (60% complete)
www.int-comp.org/qualifications/all-certificates-and-diplomas/cert-in-compliance/
UNIVERSITY OF VICTORIA – DISTANCE EDUCATION
October 1998- Oct 1999
Computer Based Information Systems (CBIS)
(50% complete)
SHERIDAN COLLEGE – OAKVILLE, ONT
Oct 1994- Oct 1995
General Arts and Science – 1st year completed
https://academics.sheridancollege.ca/programs/general-arts-and-science-university-profile
SIR ALLAN MACNAB HIGHSCHOOL – HAMILTON, ON
OSSD with 8 OAC credits
VOLUNTEER EXPERIENCE OR LEADERSHIP
Recipient of 2 Superstar awards for excellence while at IBM Canada through Kelly Services Ltd.
Recipient of 10 Monthly Service Leader Awards for outstanding client service through the Bank of N.T. Butterfield & Son Ltd.
Volunteer at seasonal events for The Association of Canadians in Bermuda - https://www.facebook.com/CanadiansInBermuda/
Linkedin References
Sheila Brown
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September 10, 2014, Sheila managed Elizabeth directly
Elizabeth and I worked together for 11 years; during that time she assisted me tremendously in every aspect of the investment custody business. She is very strong in the following disciplines: Tax Reporting; Relationship Management, New Business Vetting/ Acceptance; Compliance; Fee Calculation. She also provided support to all AVPs responsible for divisions within the custody department; Cash Management, Corporate Actions; Settlements and Reconciliations. She is detailed orientated and masters new tasks within a very short timeframe. A self-starter who earned the respect of clients and managers alike for her tenacity and ability to resolve issues.
ALLISON BAILLIE
AVP Financial Crime Compliance at HSBC Commercial Banking
August 7, 2014, Allison was senior to Elizabeth but didn’t manage directly
I worked with Elizabeth for a number of years at Butterfield Bank. I dealt with her on a regular basis regarding Know Your Customer (KYC) processes and suspicious activity reporting. I always found Elizabeth to be professional, diligent and committed to protecting the Bank. The KYC she performed was detailed and thorough and her suspicious activity analysis was sharp and included well educated reports. I would highly recommend Elizabeth in the field of Compliance.
Additional References are of course available upon request.