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Administrative Assistant Manager

Location:
Hamilton, Ontario, Canada
Posted:
November 27, 2018

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Resume:

ELIZABETH KATONA

ac7s6d@r.postjobfree.com

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289-***-****

LINKEDIN.COM/IN/ELIZABETHKATONA/

OBJECTIVE

To secure a challenging position in a professional and dynamic firm, in which I can not only utilize the skills already obtained but also grow along side the company and its team.

SKILLS

Customer/ Business Development

Strict attention to detail

Proficient in MS Word & Excel (2003 MOUS Certified)

Soft Skills Training

Lotus Notes

Loyal

Disciplined client confidentiality

Flexible

Adaptable

Responsible

Able to work with a team or independently

Handle deadlines and stressful situations

Efficient

Multi-tasking

EXPERIENCE

THE BANK OF N.T. BUTTERFIELD & SON

HAMILTON, BERMUDA

AVP, Qualified Intermediary

May 2005- Oct 2013

Primary for Butterfield Trust compliance and continued status as a Qualified Intermediary

KYC Vetting, Income Reconciliation, annual IRS filing and point of contact for External Audit

Liaison for New business Opportunities, Fund Launches, Asset registration and due diligence requests from external service providers

Identified and developed new internal process for the recoupment of out of pocket and non-traditional expenses.

Backup resources for Office Administrator and Fee Collection Officer

Operations contact for interdepartmental and external client inquiries and problem resolution.

THE BANK OF N.T. BUTTERFIELD & SON

HAMILTON, BERMUDA

Officer, Qualified Intermediary

May 2003- May 2005

Point person within the Investment Services Department for the initial Qualified Intermediary External Audit

Collaborated with Project Manager in the development/design and implementation of reports/queries to fulfil audit requirements.

Departmental review of client KYC, including verification, Income reconciliation and filing in accordance with regulatory guidelines

Back up resource for Office Administrator

Additional data analysis and tasks as requested by the SVP, Investment Services

THE BANK OF N.T. BUTTERFIELD & SON

HAMILTON, BERMUDA

Executive Administrative Assistant

November 2001 - May 2003

Administrative Support for 60 Investment Services Department Staff, including 5 AVP’s, and one Department Head

Coordination of office activities and operations to enhance efficiency and compliance to Corporate Policies.

Management of Executive’s calendar, travel, incoming calls and documentation of internal executive meetings.

Update and monitoring of personnel database in relation to vacation, sick leave, in accordance with given allotments

Track, Stock and overall management of office supplies and equipment maintenance

Mail and courier management

Provide assistance and support to the team as needed.

KELLY SERVICES FOR IBM CANADA

TORONTO, ON

Executive Administrative Assistant

November 1999 - October 2001

Contract Administrative Support for 40 sales professionals, 4 1st Line Managers and a Business Unit Executive (BUE)

Coordinate office activities and operations in compliance with security protocol

Assist with Training material for staff development as well as procurement and coordination of equipment, catering and promotional material for Business Partner events.

Organization and execution of external quarterly Team Motivational Events.

Manage all incoming correspondence, (telephone, mail, email inbox management

Updating and monitoring of personnel records (sick/vacation) as well as employee customer CSAT/call log statistics

ADDITIONAL WORK EXPERIENCE

Productivity Assistant – Kelly Service for IBM Canada Ltd. Oct 1998-Nov 1999

Manager- Great Canadian Dollar Store – Victoria, BC Oct 1997-1998

Customer Service – Canadian Tire – Victoria BC Nov 1997- Oct 1998

Assistant Manager – Avondale Food Stores, Hamilton, Jul 1996- Oct 1998

EDUCATION

CSI – CANADIAN SECURITIES INSTITUTE

January 2018- Present

Currently enrolled in Conduct and Practices Handbook course

(in progress) - https://www.csi.ca/student/en_ca/courses/csi/cph.xhtml

INTERNATIONAL COMPLIANCE ASSOCIATION

February 2005-2006

ICA Certificate of Compliance (60% complete)

www.int-comp.org/qualifications/all-certificates-and-diplomas/cert-in-compliance/

UNIVERSITY OF VICTORIA – DISTANCE EDUCATION

October 1998- Oct 1999

Computer Based Information Systems (CBIS)

(50% complete)

SHERIDAN COLLEGE – OAKVILLE, ONT

Oct 1994- Oct 1995

General Arts and Science – 1st year completed

https://academics.sheridancollege.ca/programs/general-arts-and-science-university-profile

SIR ALLAN MACNAB HIGHSCHOOL – HAMILTON, ON

OSSD with 8 OAC credits

VOLUNTEER EXPERIENCE OR LEADERSHIP

Recipient of 2 Superstar awards for excellence while at IBM Canada through Kelly Services Ltd.

Recipient of 10 Monthly Service Leader Awards for outstanding client service through the Bank of N.T. Butterfield & Son Ltd.

Volunteer at seasonal events for The Association of Canadians in Bermuda - https://www.facebook.com/CanadiansInBermuda/

Linkedin References

Sheila Brown

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September 10, 2014, Sheila managed Elizabeth directly

Elizabeth and I worked together for 11 years; during that time she assisted me tremendously in every aspect of the investment custody business. She is very strong in the following disciplines: Tax Reporting; Relationship Management, New Business Vetting/ Acceptance; Compliance; Fee Calculation. She also provided support to all AVPs responsible for divisions within the custody department; Cash Management, Corporate Actions; Settlements and Reconciliations. She is detailed orientated and masters new tasks within a very short timeframe. A self-starter who earned the respect of clients and managers alike for her tenacity and ability to resolve issues.

ALLISON BAILLIE

AVP Financial Crime Compliance at HSBC Commercial Banking

August 7, 2014, Allison was senior to Elizabeth but didn’t manage directly

I worked with Elizabeth for a number of years at Butterfield Bank. I dealt with her on a regular basis regarding Know Your Customer (KYC) processes and suspicious activity reporting. I always found Elizabeth to be professional, diligent and committed to protecting the Bank. The KYC she performed was detailed and thorough and her suspicious activity analysis was sharp and included well educated reports. I would highly recommend Elizabeth in the field of Compliance.

Additional References are of course available upon request.



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