Professional Summary

Highly analytical, results-driven, and accomplished professional with 25+ years of diversified experience in delivering innovative, strategic, and high-impact leadership in dynamic, fast-paced environments within global technology, financial, hospitality, healthcare, marketing, utility, manufacturing, and government organizations.

Recognized as a versatile and results-oriented individual, whose unyielding desire to achieve the highest standard of work is demonstrated through a history of efficacious outcomes in all facets of technical management and operational administration.

Regarded for the ability to deliver outstanding results in driving organizational efficiencies, through the global optimization of resources and business processes, and studiously ensuring business needs to achieve objectives of the company.

Showcases exceptional knowledge and expertise in enterprise and data architecture, including requirements analysis, feasibility studies, software design, programming, pilot testing, and evaluation.

Demonstrates dedication to work by collaborating with cross-functional teams and encouraging a culture that engages, empowers and energizes people.

Core Competencies

Program & Project Management (PMO)

Strategic Planning and IT Governance

Customer Relationship Management

Service Desk Operations (ITIL)

Staff Mentorship & Development

Business Process Reengineering

Managed Cloud Services (SaaS/IaaS)

Private/Hybrid Cloud Environments

Full Lifecycle Software Development

Oracle/PeopleSoft ERP/Financials

Database Modeling/Installation/Admin

Geospatial/All-Source Data Analytics

Enterprise Technical Architecture

Network & Systems Engineering

Data Center/Facilities Management

Business Continuity Planning

Profit & Loss/Cost Management

International Business Experience

Professional Work History

U.S. Department of State, Washington, DC (Maputo, Mozambique & Berlin, Germany)

Foreign Service February 2014 to Present

As a member of the U.S. Governments in-country operations management team, tasked to oversee building and asset O&M, direct occupational health & safety oversight, and ensure budgetary compliance. Lend leadership and expertise in the institution of organizational and management improvements, and ensure training and technical compliance across assigned U.S. Direct Hire and Locally Employed Staff.

Key Accomplishments:

Management:

Processes (Maputo): Redesigned customer-focused processes to improve service management, delivery, and visibility concerns. These optimizations yield a 65% reduction in outstanding work orders, which has directly influenced the 13% year-over-year increase in International Cooperative Administrative Support Services (ICASS) satisfaction scores.

Staffing (Berlin/Hamburg/Leipzig): Redeveloped and reclassified staff position descriptions to meet current and future roles and responsibilities, while aligning grades to globally standardized levels.

Staffing (Maputo): Engaged in a comprehensive staffing skills/needs assessment, in support of the New Embassy Compound (NEC), integrating organizational design changes to ensure effective and efficient use of existing resource skills and levels.

Vendor Management (Berlin/ Maputo): Oversaw the institution of routine O&M efforts, and further expanded their use within the operational services realm.

Contracting Officer (Berlin/Maputo - Backup): Served as a U.S. Government Contract Officer ($250k warrant), providing contractual authorization and oversight certifying satisfactory execution, adherence with the terms & conditions, and on-time/quality completion.

Technology:

CMMS (Maputo): Spearheaded reimplementation, training, and mentorship on the practical use of technology in the maintenance and construction environment. Focused on resource management and preventative maintenance utilizing GMMS, a Computerized Maintenance Management System developed by the Overseas Building Operations Bureau.

Mobile Computing: Enhanced inter- and intra-mission communication and efficiencies through the use of mobile communication tools, including the deployment of iPads within vehicles enabling engineers, architects, and supervisors mobile desk-like capability.

CAD: Improved Statement of work generation with the implementation of technical drawing and historical document management processes.

3D Printing: Instituted the use of 3D printing for hard to find or high-cost parts and materials required by Post.

MDA Information Systems, LLC, Gaithersburg, Maryland

Director, Information Technology May 2011 to January 2014

Responsible for envisioning, enacting and overseeing short- and long-range technology planning and budgeting processes. Leading teams throughout project launch and progression and providing technical expertise and motivation to reach project milestones within established deadlines and quality standards.

Key Accomplishments:

Management:

Program/Service Delivery: Established a Project Management and Service Delivery organization, leveraging PMI and ITIL best practices, to ensure service management, delivery, visibility, and customer focus; assessed and revamped change management procedures to promote continued performance excellence; and spearheaded asset inventory and control.

Process Alignment: Ensured IT services and facilities programs met or exceeded Canadian Sarbanes-Oxley (CSOX) requirements and ISO 9001 standards.

Document Management: Introduced SharePoint to simplify corporate access to content, processes, and business data while enabling the safekeeping of confidential information and operating in accordance with regulatory requirements.

Staffing: On-boarded and coached key team members to support 24x7 operations, maintained a 100% retention rate, and promoted the sterling image of reliable, service-oriented IT infrastructure team.

Financial: Managed $5M+ budget, including operations and companywide capital expenditures.

Technology:

Software Development: Centralized geospatial and weather software development groups through the alignment of disparate source code control systems, release management approaches, project monitoring, and escalation processes to ensure a consistent approach and outcomes. Guided various software development, infrastructure support, and maintenance projects, including:

oCollaboration: Unified organization on the Atlassian toolset, including Jira, Confluence, Bamboo, and Bitbucket.

oOASIS: MDA IS Open & All Source Intelligence System Big Data social media mining and analytics system, including near-time language translation and transliteration (Python, Postgres XC, PostGIS, MongoDB).

oWeather Desk: MDA's proprietary weather product portal, enabling access to energy, ag, real-time and historical weather model data and forecasting (PHP, Perl, MariaDB/MySQL).

oPrecision Edge: An ESRI ArcGIS Server-based Web Mapping/Precision Agriculture SaaS product (C#, PostgreSQL, PostGIS).

oAgrilogic: Custom OpenGeo based Web Mapping/Crop Insurance software product development (C#, PostgreSQL, PostGIS).

Infrastructure Modernization: Continually assessed leading-edge technologies to evaluate feasibility for integration within existing enterprise structures and potential to resolve existing problems, enhance productivity, and boost profitability including:

oVirtualization: Reduced incremental growth costs by 40% through infrastructure standardization (Dell M1000e/M915), utilizing vCloud Suite to virtualize 95% of existing operational and development systems, and enable MDA’s hybrid cloud environment.

oNetwork: Upgraded an aging network infrastructure, introducing a resilient, low-latency architecture including firewalls (Check Point), routers (Cisco), load balancers (Kemp LoadMaster) and network switches (Dell Force10).

oStorage: Introduced HDS HUS-VM and EMC VPLEX to virtualize EMC VNX and Dell Compellent enterprise storage (1.5 PB+) arrays, along with upgraded fiber channel mesh (Brocade 10Gb), to future-proof further storage transition efforts.

oHierarchical Storage Management: Led implementation of Versity VSM product as the consolidation and replacement the Oracle SAM-QFS and Quantum StorNext HSM environments, currently managing over 4 PB+ of imaging-related data.

oTelephony: Enhanced existing ShoreTel platform to support multisite, remote integration, and VOIP services.

oVDI: Initiated desktop virtualization test-bed (VMware View) projected to secure a 45% reduction in long-term expenditures.

Other:

oGeoCue: Supported CoTS geospatial production workflow system and infrastructure (40 node cluster, C#, SQL Server).

oBackup: Unified corporate backup, recovery, and data protection utilizing EMC Data Domain, EMC Networker, and StorageTek Tape Library systems in a multi-site configuration.

oeDiscovery: Instituted Symantec Enterprise Vault Journaling and E-Discovery to eliminate fixed e-mail quotas, reduce record duplication, automate the back-up of business-critical data, and meet legal and security compliance objectives.

oBusiness Continuity: Developed Business Continuity (BCP) and Disaster Recovery (DR) plans and awareness programs based upon business impact (BIA), threat & risk (TRA) analysis, and Off- and Alternative-Site continuity options deployed based upon Recovery Point (RPO) and Recovery Time Objectives (RTO) including secondary facilities and Iron Mountain/SunGard availability services.

Facilities:

Data Center Facilities (Maryland): Designed and executed a facilities modernization effort, to include enhanced power distribution, monitoring, and management. Oversaw UPS, generator, power distribution, and HVAC preventative maintenance schedules and contracts, reducing overall costs by 15%.

Data Center/Office Facilities (Colorado): Implemented secondary facilities location as the primary failsafe/technology continuity center. Developed program to upgrade existing HVAC and generator systems, and adjust office/cubical layout.

Data Center/Office Facilities (FGCM): As part of the NGA GDS Foundation GEOINT Content Management project, a 15,000 ft2 Office/Data Center facilities project was initiated. This site was intended to be the primary support location for the FGCM contract, hosting office facilities designed to seat 100 employees and a 7,500 ft2 data center.

Security: Worked with MDA Facilities Security Officer, under Foreign Owned Control or Influence (FOCI), to ensure both classified and unclassified systems meet requirements as defined by National Industrial Security Program Operating Manual (NISPOM) and Defense Security Service; assisted with development of Electronic Control Plans (ECP) and Technology Control Plans (TCP) under Proxy Agreement and Government Security Council (GSC) oversight.

Alvion, LLC (Acxiom), Cape Coral, Florida

Vice President of Engineering – TL/Technical Project Manager July 2005 to May 2011

Responsible for managing day-to-day, technical activities for the Alvion ListKey product line; a list count, fulfillment, and sales automation system providing a SaaS e-commerce and web-service platform for information/database marketing organizations. Oversaw on- and off-shore development, architecture, ETL, database administration, data center operations, and service delivery groups.

Key Accomplishments:

Management:

Program Management Office: Institutionalized a global PMO organization, instituting a best practice approach toward requirements and change management, data analytics, and acceptance testing enabling cost-effective, repeatable customer deployments.

IT Project Management: Introduced DSDM (Agile) SDLC methodology with MoSCoW prioritization and time-box cost controls into a traditional process environment.

Process Management: Standardized the client project and data intake pipeline, and streamlined the extract, transform, and load process. This enabled the optimization of address standardization, deduplication, NCOA, geocoding, and cross-database augmentations utilizing DTS, SSIS, SSRS, and Postalsoft (ACE, DataRightIQ and Match/Consolidate) products, which in turn significantly increased data quality and reduced load times.

Operations Management: Devised and instituted divisional policies, procedures, metrics, and security measures to ensure effective, consistent, and secure information processing operations.

Technology:

Data Center Modernization: Architected server consolidation and virtualization program using VMware ESX 4.x server, VMware vCenter, and IBM BladeCenter’s hosting IBM HS21/JS22 blades.

Monitoring: Oversaw deployment of Zenoss, as an application, network, and hardware operational/performance monitoring system.

Facilities:

Data Center Migration/Facilities (Acxiom - Conway): Consolidated and transitioned Alvion Data Center operations from Tampa, FL to a 60,000 ft2 facility in Conway, Arkansas. Worked with business units, defined requirements, established timelines, contracted vendors, researched equipment, and executed a seamless site conversion.

Data Center/Office Facilities (Alvion – Cape Coral): Oversaw UPS, HVAC, and general facilities maintenance contracts, reducing overall costs by 15%.

Office Facilities (Alvion - Sevastopol, Ukraine & Manila, Philippines): Supported 25,000 ft2 and 7,000 ft2 centers facilitating development and ‘follow-the-sun’ customer support operations.

Risk Management: Developed disaster recovery and business continuity plan including business awareness plan, executive crisis management plan, recovery strategies, continuity exercises, and a comprehensive recovery exercise schedule.

SPK Consulting, Inc, Saunderstown, RI

Owner (CTO/Technical Architect/Consultant) October 1999 to June 2005

Provided technical architecture, software development, and staff management services to financial, appraisal, and media-based firms.

Key Accomplishments:

Management:

Project Management (NAVT): Introduced DSDM SDLC methodology with MoSCoW prioritization and time-box cost controls. This effort reduced the overall NAVT cost by 17.5% and ensured an on-time delivery.

Technology:

TimesSquare2000.com: Oversaw the design, development, and implementation of the Times Square 2000 online interactive environment. This site was one of the most significant online projects before the new millennium, broadcasting live video streams and hosting a portal into the history, e-commerce venues, and news related to the event.

S.L.F. Appraisal, Inc.: Provided custom software, personnel resources, and oversight throughout project initiative encompassing eleven New York and Connecticut cities.

NAV Technologies, Inc. – Technical Director /Acting Chief Technology Officer:

oFacilitated design, launch, and management of global load-balanced, redundant, and secure network; application infrastructure; and Web-based application for Independent Asset Managers within time and budget allocations.

oOrchestrated creation and institution of custom data distribution service providing process and data mapping between Oracle 10g database and associated financial institutions/exchanges. Interfacing modules encompassed real-time and delayed feeds from Bloomberg/S&P Comstock, transaction identification/reconciliation, and tickets between the company and custodial banks.

Facilities:

Data Center (NAVT): Oversaw the planning and build-out of a 7,500 ft2 office location, supporting twenty-five direct hire and contract employees, as well as a technology center. Oversaw UPS, HVAC, and other facilities requirements.

Data Center (TS2K): Coordinated implementation across multiple co-location facilities in NY, NJ, CO, and CA.

Oracle Corporation, New York, NY

Practice Manager September 1997 to October 1999

Responsible for overseeing Oracle Consulting Services Custom Development & Technical Architecture Group, embodying client/staff leadership with technical guidance to include merger & acquisition guidance, capacity planning, business continuity planning, process improvement, and technical facilities guidance. Administering executive strategic leadership and comprehensive project and process oversight, ensuring application of best practices to optimize architectural direction and drive project success. Interfaced with clients to further business development initiatives. Leveraged the Oracle suite of products and methodologies to enhance operational processes and drive productivity.

Key Accomplishments:

Management:

Program Management: Handled significant client engagements in the areas of program oversight, solution architecture, application development, Oracle Financials/ERP system transitions and conversions, and technical resource support, including Kodak, TimesSquare2000.com, Oxford Health Plans, Nestle/Perrier, Bertelsmann, and 1-800-Flowers.

Project Management: Oversaw usage of the Oracle CASE Method, Project Management Methodology (PJM), Applications Implementation Methodology (AIM), and Custom Development Method (CDM) - including “Fast-Track” - approach toward application implementations, custom development, and technical architecture design & implementation.

Business Acquisition: Achieved placement as one of the top two leaders for consulting sales performance across all practices, including support for new license sales, leading to more than $40M in revenue over a two-year period.

Facilities:

Data Center/Manufacturing Facilities (Nestle/Perrier): Provided merger and acquisition guidance regarding the technical capabilities of target bottling facilities, data center facilities, and risk assurance.

Risk Management (Kodak, TimesSquare2000): Developed disaster recovery and business continuity plan including business awareness plan, executive crisis management plan, recovery strategies, continuity exercises, and recovery exercise schedule.

Technology Solutions Company (TSC), Chicago, IL

Principal Consultant – Southeast Region October 1996 to September 1997

Responsible for rendering technical architecture guidance to project teams at multiple client sites to include capacity planning, systems specification/acquisition, network engineering, backup/disaster recovery procedures, and call center/helpdesk implementation.

Key Accomplishments:

Management:

Process Development: Developed technical architecture, operational procedures, and budget planning for the GoSource on-shore Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) efforts.

Staffing (GoSource): Established staffing plan, job and role descriptions, and shift operations to support a 24x7 operation.

Financial (GoSource): Development of $4M+ budget, supporting divisional aligned capital expenditures.

Technology:

Marriott International: Provided technical architecture guidance for a full life-cycle PeopleSoft ERP (Oracle 8 Database) implementation, supporting 142 national properties.

Choice Hotels: Provided technical architecture guidance for a national deployment of Citrix, designed to support over 60 national properties and office facilities.

TSC: Acted as the primary contact for all PeopleSoft over Citrix technical deployments.

Facilities:

Data Center/Office Facilities (GoSource): Oversaw the planning and build-out of a 29,000 ft2 office location, supporting twenty-five direct hire employees, including a customer support center. Managed UPS, generator, power distribution, HVAC, and general facilities maintenance schedules and contracts. Negotiated overall facilities contract.

Data Center/Office Facilities (TSC): Architected upgrade of a 4,000 ft2 Data Center and associated 12,000 ft2 office facilities. Facility supported forty-five direct hire employees, including executive, finance, human resources, and technology groups. The project upgraded UPS and generators, while leveraging existing power distribution and HVAC systems.

Oxford Health Plans, Inc., Norwalk, CT

Project Manager – BTG Sales & Marketing February 1995 to October 1996

Responsible for overseeing all facets of activity for Business Technology Group (BTG) - Sales and Marketing technical team comprised of full-time employees and consultants encompassing team leaders, developers, business analysts, and database and systems administrators.

Key Accomplishments:

Management:

Staffing: Maintained a 100% retention rate by coaching team members in effectively supporting core project delivery.

Financial: Managed a $1.5M+ budget by supporting operations and software engineering resources.

Technology:

Salesforce Automation: Performed requirements analysis, design, development, and implementation of the “Hot Pursuit” Sales Force Automation and Acquisition/Direct Marketing/Mail Management system; a 100% CASE modeled and generated system utilizing the Oracle CASE Methodology & Designer toolset. System supported more than 500 Sales and Marketing users throughout 11 locations.

Software Development: Led executive driven projects, including a Targeted “One-on-One Marketing” and Retention Marketing system, Request for Proposal management system, the development of the Disruption Analysis and Reporting System, and the Account Management Reporting (AMR) Executive Dashboard.

S.L.F. Appraisal, Inc. (Manatron), Johnston, RI

Consultant August 1994 to January 1995

A follow-on, short-term consulting engagement at the request of the owner, to assist with the deployment and administration of internal and municipal computer systems. Performed needs analysis, development of sales proposals, and provided sales engineering support for on- and off-site client demonstrations.

Key Accomplishments:

Technology:

Computer Assisted Mass Appraisal (CAMA): Key efforts included Data Collection Automation and Synchronization (PADLink), Video Imaging Module, and CAD-based 2.5D Sketching Module.

Clerk and Taxation: Architected upgrade of Municipal Tax Payer Inquiry System, supporting major Connecticut municipalities. System was first of its kind, in the state of Connecticut, supporting on-line inquiries by the district taxpayers.

Facilities:

Data Center: Guided client resources in the deployment of computer and power systems requirements.

Day & Zimmermann, Inc. – H.L. Yoh – CLAS, Schenectady, NY

Director, Information Technology May 1990 to August 1994

Responsible for serving as the primary technical leader and liaison between Day & Zimmermann’s Contract Labor Administrative Services (CLAS) division and the General Electric Industrial & Power Systems Sourcing group. Program extended to encompass General Electric Aircraft Engines (GEAE), General Electric Research & Development, and General Electric Financials, with a services impact of more than $80 million. Carried out full departmental budgets and staff development. Additionally, provided contract technical support to GEAE Human Resource group.

Key Accomplishments:

Management:

Staffing (CLAS): On-boarded and coached key team members required to provide 24x7 operational support.

Financial (CLAS): Managed $250K+ IT budget, including participating in division-wide capital expenditure oversight.

Training (CLAS): Redefined implementation of policies and procedures encompassing telecommunication, hardware, software, backup, administration, and training.

Risk Management (CLAS): Developed Business Continuity (BCP) and Disaster Recovery (DRP) plans, including awareness programs based on Business Impact (BIA), Threat & Risk (TRA) analysis, and Off- and Alternative-Site continuity options driven by Recovery Point (RPO) and Recovery Time (RTO) Objectives.

Technology:

YOH Managed Staffing (CLAS): Key projects included the development of the Contract Labor Administration Services (CLAS) Software System, Level of Effort System, ANSI X.12/X.435 EDI and EDIFACT Interface System, X.400/SMTP E-Mail and Facsimile Document Distribution System, and the ISO-9000 Compliance Project.

Software Development (GEAE): Key projects included Internal/External Job Posting and Application Tracking and Resume Tracking System for the Human Resources department.

Other Work History

Systems Engineer/Administrator S.L.F. Appraisal, Inc., Johnston, RI November 1988 to May 1990

Project Manager (Consultant) FPL (PACE), Juno Beach, Florida November 1987 to October 1988

Programmer/Analyst PBMC Medical Center, Jupiter, FL November 1986 to October 1987

Programmer/Analyst (Consultant) U.S. Department of State (Niger/Turkey) August 1983 to October 1986

Education

University of Maryland University College, Largo, MD

Master of Management – Information Systems & Services (In progress)

Florida Gulf Coast University, Fort Myers, FL

Master of Public Administration (In progress)

Edison State College, Fort Myers, FL

Bachelor of Applied Science - Supervision & Management (2010); Cum Laude; GPA: 3.68

Associate of Arts - General Education (2009)

Certifications:

Certified Citrix Administrator PeopleSoft Certified Developer (v6)

Department of State Awards:

Meritorious Honor Award (Berlin& Maputo) - June 2016, June 2017, June 2018

Extra Mile (Berlin& Maputo) - December 2015, December 2017

Franklin/Eagle (OBO) – April 2017 / Group Eagle (Maputo) – June 2017

Scholastic Awards:

United States Achievement Academy Award National Collegiate Computer Science Award

Affiliations:

Phi Theta Kappa Honors Society United States Achievement Academy

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