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Customer Service Manager

Location:
East Billerica, Massachusetts, 01821, United States
Posted:
November 27, 2018

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Resume:

ANNIE ANDREEVA

* *** **, *********, ** *****

Cell: 609-***-****

ac7s5j@r.postjobfree.com

SUMMARY

Highly motivated and achieving high performance with minimal supervision.

Experienced Operations/Logistics Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with executive, and business audiences.

Driven to succeed.

Strategic planning and client relationship management expert.

SKILLS

Quick learner

Logistics oversight

Shipment consolidations planning

Business Intelligence

Time management skills

Verbal and written communication

Employee development and management

Sales Management

Supply chain management

Superior negotiation skills

Customer service-oriented

Mentoring and training

Vendor management

Scheduling

Business Intelligence

Troubleshooting and problem solving

Process improvement strategies

Dedicated

Continuous improvements

Workforce training

Logistics oversight

Cost reduction

EXPERIENCE

XPRESS MOVERS

Wilmington, MA

Operations/Logistics Manager 04/2008 to Current

Troubleshot and formulated strategies for expected and unanticipated logistics issues.

Won a 5 year government contract.

Analyzed operational performance and implemented plans to attain organizational and financial goals.

Created and enforced policies and procedures for the entire logistics team.

Developed lasting relationships with employees, peers, upper management and outside vendors.

Facilitated timely and comprehensive audit preparations or inspections

Interfaced with clients to determine marketing and design vision, define scopes of work and establish budgets and deliverable schedules.

Drove sales by effectively up-selling products to customers.

Working with team members to increase individual performance and set realistic improvement goals.

Documented and processed payments and administered bank deposits.

Maintained a higher quality of work than the company average.

Implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Led and managed projects to support logistics efforts and plans.

Refined and improved product transport and storage processes.

Evaluated and resolved conflicts as well as addressed internal and external business problems.

Accumulated and implemented client and associate feedback to better business practices.

THE TANNERY

Cambridge, MA

Sales Associate 11/2007 to 04/2008

Educated customers on product and service offerings.

Prepared products for sales floor and created appealing product displays.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Stocked and rotated inventory regularly.

Organized and displayed items in visually appealing manner.

Retrieved alternate items and sizes for customer.

Listened to customer needs and preferences to provide accurate advice.

Recommended merchandise based on customer needs.

Met incoming customers and provided immediate assistance.

ALGIERS

Cambridge, MA

Floor Manager 10/2004 to 11/2008

Taught and mentored staff in proper methods for accomplishing side work, stocking up on supplies needed for the shift, and providing exceptional service to clients.

Demonstrated that customers come first by serving them with a sense of urgency.

Communicated restaurant policy violations to the leadership team in a timely manner.

Increased sales with 20% by implementing a new strategy.

Delegated work to employees based on shift requirements, individual strengths and unique training.

Built and maintained effective relationships with peers and upper management.

Maintained friendly and professional customer interactions.

Processed an average of 50 transactions each day in a timely manner.

Managed team of 10+ employees concentrated on the floor.

Balanced the needs of multiple customers simultaneously in a fast-paced restaurant environment.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION 2008

Business College, Eousse, Bulgaria

ASSOCIATE OF SCIENCE: BUSINESS ADMINISTRATION

Middlesex Community College -Lowell, Bedford, MA, United States



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