Personal Profile

Experienced admininstrative and customer service professional with strong leadership and relationship building skills. Able to coordinate multiple assigments and meet required deadlines. Organized individual who is equally comfortable working with vendors, staff, clients, and customers. Broad industry experience includes legal, administrative, and financial services.

Professional Experience

SALES COORDINATOR PSAV ATLANTA, GA June, 2017– Present

Analyze client needs in order to create and deliver sales presentations detailing equipment, services,

and labor estimates.

Establish and maintain sales files to track all future bookings.

Assist Sales Manager with forecasting revenue and capture rate reporting.

Review final billing with client and obtain approval on all event technology charges.

Serve as a liaison between client and hotel to address client concerns and promote client retention.

Provide administrative and office management support to Director of Event Technology and Sales

Manager.

BUSINESS CENTER MANAGER PSAV ATLANTA, GA April, 2010– March, 2018

Notary Public Services.

Responds to all guest requests, as needed (i.e. Word processing, faxing/copying, assisting with shipping needs, providing directions).

Serves as liaison for hotel and outside vendor provided IT support.

Trains new Business Center Associates.

Serve as a liaison between client and hotel to address client concerns and promote client retention.

Negotiates guest requested quotes for Business Center and outside vendor equipment rentals.

Provides inventory maintenance including: ordering supplies and keeping equipment maintained.

CUSTOMER SERVICE REPRESENTATIVE RYLA, INC KENNESAW, GA December, 2009– January, 2010 (Temporary)

Worked on the Benefed's program to enroll/register Federal government employees in

supplemental insurance.

Answered questions regarding Federal Employees Dental and Vision Insurance Plan (FEDVIP)

insurance plan types and costs.

Informed customers of eligibility options and plan terms and conditions..

Received training in the Avaya/ Oasis telephone systems.

CUSTOMER SERVICE REPRESENTATIVE WACA NORCROSS, GA September, 2008– February, 2009

Processed customer claims regarding insured merchandise.

Coordinated service appointments between customers, service providers, and dealers.

Set up new accounts, maintain customer contracts, and perform related clerical duties.

Answered customer inquiries regarding contract Terms and Conditions.

PARALEGAL THE FOSTER FIRM, LLC ATLANTA, GA January, 2008– June, 2008

Performed research regarding current laws, statutes, and codes and verified the validity of legal

resources.

Prepared legal documents, including real estate pre-closing documents, pleadings, and contracts.

Organized and coordinated attorney’s scheduled court appearances and appointments with clients.

Scheduled and conducted interviews with current and potential clients, witnesses, and other parties in regards to criminal defense and personal injury law.

Executed legal secretary duties including typing, faxing, scanning, taking and transcribing dictation,

and maintaining a filing system.

Responsible for the daily opening of the office, greeted new and returning clients and maintained

the office's general appearance.

Sorted and distributed incoming and outgoing correspondence.

Education and Certifications

Paralegal Certificate

Emory University – Continuing Education Program

December, 2007

Bachelor of Arts: Psychology,

Clark Atlanta University - Atlanta, GA

May, 2005

Series 6 and 63 Licensed Agent

State of GA Life Insurance License

State of GA Notary Public

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