Venkat

SASM, CSM, CSP, SAFe-SA, PMP, Prince*, ITIL, ITIL-SO, Cloud Computing, DevOps Master

Agile Program Manager / Sr Scrum Master

Mobile # +1-678-***-****

Email/ Skype: ac7s4c@r.postjobfree.com / avenkatrao7

Précis

A creative, results-driven professional over 15+ years of total IT professional experience in which, 10 years of Project management, Program management, Agile project management, Agile Coaching, Transformation and implementation on Scrum and SAFe.

Total 12+ years of Project and program management experience as part of my tenure with EDS, Wipro, Infosys and Accenture.

As a Certified Scrum & SAFe Professional, about 10 years of Agile - Scrum and 4+ years of SAFe process implementation experience as a servant-leader, capable of delivering large-scale projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.

Scrum Master Responsibilities:

•Assessing the team's maturity on Agile and Scrum process & establishing End to End transformation from waterfall to Agile methodology and Coaching the team members on Agile processes (Scrum, XP & Kanban)

•Expert at driving the agile adoption and working with PPM, Business Managers, Product Owners, SMEs, Architects, Development Teams to drive successful agile transformation and fostering self-driven team management.

•Facilitating release planning, User story grooming sessions, sprint planning, daily stand-up meetings, Technical & Solution clarity sessions, sprint retrospectives, demos and other team meetings as required.

•Daily tracking of Impediments & Risks and removing impediments timely and Expert knowledge on creating mitigation plan for Risk / issue & Dependency tracker.

•Participating in feasibility analysis for automation, provide scope and return on investment to automation.

•Gathering and communicating metrics that help the team's performance & stakeholders review.

•Support & secure the team from external interfere and Establishes & maintains relationships among all.

•Strong Leadership knowledge on Motivating the team for Successful and quality delivery.

•Expert knowledge on JIRA, Confluence, Rally.

•I have been coaching the teams and Leadership teams as part of my scrum master role.

SAFe and Senior Agile Program Management Responsibilities:

•Have been involving / participating in Implementation of Initiation, Project/Program Management & to establish PMO (Project Management Office) and Management of: Consulting, Knowledge Management, Centre of Excellence (COE), Quality Process, Risk Management, Finance (Invoicing & Collection), Escalation, Conflict and Client Relationship.

•Handled Scrum of Scrums and assure that the team follows the process rules of Scrum and SAFe.

•Supporting PPM, Solution Management and Business Manager to implement Epics>Capabilities>Features>User Stories.

•Supporting PPM, STE (Solution Train Engineer) and RTE (Release Train Engineer) to handle Epics into Capabilities and Feature in Value stream & Program Level, using WSJF while prioritizing.

•Expert Knowledge of Kanban process to implement & maintain Kanban Flow for Product / Iteration Backlog Items for Visualize & Manage Workflow with Limiting WIP.

•Excellent knowledge of SAFe Requirements Model to analyses for need-identification, technical execution, and planning for quality across services in alignment with corporate strategic goals to deliver project objectives.

•Strong knowledge on TDD, ATDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Refactoring and Tech Debt User story process.

•Have good knowledge on other Agile Enterprise Frameworks like - DAD, LeSS.

•Proactive Risk Management and Participate in regular governance meetings with customer & all Stakeholders.

•Defined & Implemented Testing Process, Test Strategy, Test Plans, Defect Triage for Tracking & Reporting tools and successfully implemented few of the TCoE programs.

•Soft skills include Communication, Problem Analysis & Resolution, and Building leadership pipeline.

•Successfully implemented Lean-Agile Center of Excellence (LACE) within the group of projects.

Educational Qualification

•Bachelor’s degree in Computer Science Engineering (CSE) from Andhra University

•Master of Business Administration (MBA) from JNTU University.

•Masters Diploma in Software Engineering., ACC-NIT

Total IT Experience – 15+ Years

•Working as Senior Scrum Master with AdvanceSoft Inc., from May 2017 to till date.

•Worked as Software Engineering Manager with Accenture Solution Ltd from Feb 2016 to Apr 2017.

•Worked as a Senior Project manager with Infosys Ltd from June 2008 to Aug 2014.

•Worked as a Quality Manager with Tanla Ltd, from Feb,2008 to June,2008

•Worked as a Project Manager with Wipro Technologies Ltd., from June,2006 to Feb,2008

•Worked as an Information Analyst with EDS Ltd ( Presently HP company) from Jan,2006 to May,2006

•Worked as a Sr.Consultant with Zensar Technologies Ltd., from May, 2004 to Dec,2005

•Worked for Indo-worth Ind Ltd from Sep 2000 to April 2004.

Professional certifications and awards

•SAFe Advanced Scrum Master (SASM)

•Certified in Alliance Scrum Master ( CSM)

•Certified Scrum Professional ( CSP)

•Certified DevOps Master

•Certified ITIL V3 Foundation, ITIL - Service Operations (SO)

•Certified PRINCE2,

•Certified Cloud computing

•Certified in the area of Domain, Technical, Project Management and Processes.

•Certified Project Management Professional (PMP)

•Awarded with the prestigious Best people manager and Best project management Award for 4 times from served organizations

Technical Skills -

OPERATING SYSTEMS:

PC-Workstation Windows NT000003), Linux

DATABASES:

SQL Server 2005, Sybase & Oracle

TOOLS:

Quality Center, Load Runner 9.52, Microsoft SQL Server 2000/2005 (SQL Profiler, backup utilities and Activity monitoring), Microsoft Share Point, JIRA, QTP, Selenium, Informatica, MPP, IBM-RTC, Rally and JIRA, Confluence.

DOMAIN KNOWLEDGE:

Banking Domain - Finance, Insurance, Manufacturing & Retail

LANGUAGES

C, C++, .NET, JAVA, J2EE. SAP-SD, ORACLE-SOA, ETL - Informatica and BI, Salesforce Admin & Dev (Apex programming)

EXPERIENCE - Projects

Client: Minnesota State Project -USA

Role: Sr. Scrum Master (4 Scrum teams) Feb 2016 – Till date

Location : ST Paul, MN

As Senior scrum master, I served and coach for 4 scrum teams (SM for 1 scrum team and RTE & Coach for 3 other teams) which we have implemented SAFe4.0 framework. DPS & DHS are US MN Govt projects where new process, technical, and business implementation. I have been involved and implemented from Waterfall model to Agile - Scrum - SAFe process transformations of DPS & DHS. DPS and DHS have released their products successfully recently with the new technologies using DevOps process, AWS and automation and performance testing.

As a Scrum Master:

Facilitator and Servant Leader belonging to three SCRUM Development Teams including:

Facilitate teams to transition from SDLC to Scrum, both onshore and offshore team in India

Facilitating, scrum and SAFe from program, project, team to individual level

Leading multiple scrum teams and mentoring individuals for agile behavior

Coordinating and communicating the values of Agile to top management evident with metrics and velocity

Able to bridge the gap with appropriate guidance and eliminating myths

Working closely with technology teams and bringing the tracker at program level to resolve dependencies

Establishing trainings, workshops for teams both offshore and onshore and training

Running daily scrum meetings

Liaising with the business to understand any potential impact to their working practices

Drawing up project plans and tweaking them to ensure that the deadlines were achieved

Creating and running a UAT plan for both the business and IT teams

Tracking and dealing with issues, risks and change requests

Dealing with Client and vendor staffing issues

Running Daily Triage meetings

Client: Cisco Systems

Role: Senior Scrum Master July 2013 – Jan 2016

Location : San Jose, CA

Team Size : 29 (3 Scrum Teams)

As Sr scrum master, I served and coach for 3 scrum teams for complex projects, which involved migrating to new technologies, infrastructure, hardware and operational components. I collaborated with internal teams and external 3rd party vendors and led migration of programs, customer service systems and software integration programs as part of System Business Transformation of Oracle 11i to R12.

Facilitator and Servant Leader belonging to three SCRUM Development Teams including:

Facilitate teams to transition from SDLC to Scrum, both onshore and offshore team in India

Facilitate scrum from program, project, team to individual level

Leading multiple scrum teams and mentoring individuals for agile behavior

Coordinating and communicating the values of Agile to top management evident with metrics and velocity

Able to bridge the gap with appropriate guidance and eliminating myths

Working closely with technology teams and bringing the tracker at program level to resolve dependencies

Establishing trainings, workshops for teams both offshore and onshore and training

Running daily scrum meetings

Liaising with the business to understand any potential impact to their working practices

Drawing up project plans and tweaking them to ensure that the deadlines were achieved

Creating and running a UAT plan for both the business and IT teams

Tracking and dealing with issues, risks and change requests

Dealing with Client and vendor staffing issues

Running Daily Triage meetings

Setting up and maintaining the SIT, UAT, Training and Date Bumping environments

Managing day-to-day operational and tactical aspects of these critical projects.

Managing IT components including IT audits, IT assessment, scope development, requirements identification and project from initiation to closeout.

Ensured that all functional teams meet all project deliverables such as cost, scope, schedule and quality standards.

Coordinated all tasks with cross-functional teams and 3rd party vendors.

Reported issues, risks and status to all involved parties.

Worked with management and project teams to resolve issues with project scope, cost and schedule.

Worked with Training department and identified training plans, GAP analysis and delivered training to business partners. Trained customer services teams on Claims Processing.

Client : Harley Davidson

Employer: Infosys Ltd.

Role : Senior Program Manager / Scrum Master

Location : Milwaukee, WI

Team Size : 120 dev team + 6 agile teams Sep 2012– July 2013

Project Description: The project involves an establishment of a centralized Testing Center of Excellence (TCoE) to meet the testing requirements for multiple projects in Harley Davidson Motor Company (HDMC). The Global Template project will deliver the Global ERP Template to support Harley-Davidson’s foundational sales, manufacturing, supply chain, finance and Human resources processes across the vehicle, P&A and General Merchandise business units in all four geographic regions.

Key business processes that are foundational across all business units are Product Development, Demand Planning and Scheduling (DPS), Source to Pay (STP), Plan to Produce (PTP), Order to Cash (OTC), Customer Experience, and Record to Report (RTR) and Master Data Management (MDM).

Scrum master Responsibilities:

My job role requires Agile facilitation, communication skills, creative and technical perceptive.

Provide Agile Scrum coaching and training to the organization in order to grow and continuously improve the delivery.

Facilitate teams to transition from SDLC to Scrum, both onshore and offshore team in India

Facilitate scrum from program, project, team to individual level

Leading multiple scrum teams and mentoring individuals for agile behavior

Coordinating and communicating the values of Agile to top management evident with metrics and velocity

Able to bridge the gap with appropriate guidance and eliminating myths

Working closely with technology teams and bringing the tracker at program level to resolve dependencies

Establishing trainings, workshops for teams both offshore and onshore and training

Also try to be part of the team and work very closely with developers, QAs, DBAs and all dependent entities; make sure they depict the agile behavior and evolve from sprint to sprint

Helping the senior management for buy-in the methodology

Project Manager Responsibilities:

Handled all releases in a timely manner by prioritizing tasks and highlighting risk appropriately.

Defined build check out process by running a well-defined smoke suite in Dev/QA after every new build.

Creating and handling the SRS, RTM and CR for Transfers module.

Automated Ready For Business suite for daily checkouts

Publish detailed daily project status report, Dashboard to Senior Mgmt

Enhanced defect triage process by adding new fields for Mobile in QC and running daily defect triage calls across all teams. Define weekly deployment process with DEV team

Coordinated and defined QA downtime escalation process with DEV team

Define and publish automation plan. Defined CR process with PM

Environment: Mainframes, SAP-HANA, SD,MDM,BO/BW, Quality Centre, SharePoint, Microsoft office, Agile process, SOAP UI (Web service Testing)

Client : Nike

Employer: Infosys Ltd

Role: Senior Program Manager / Scrum Master

Location : Beaverton- OR

Team Size : 50 Team Waterfall model + 40 (4 Scrum teams ) Sep 2011 – Aug 2012

Project Description

Nike.com Digital Commerce is expanding to new markets with a planned implementation for Japan. The mission of the Japan Geo Expansion project is to enable Japan Consumers with Digital Commerce Shopping experience based on One Nike experience. The experience will allow consumers in Japan as well as provide a similar experience for NikeID products.

•Online transaction Management - Activity, Account Summary, trading, market data & news, research.

•Payments – bill pay, e-bill pay, point of sale (mobile) payments

•Online booking and payment - internal and external accounts with categorization

•Other core mobile features such as notifications, alerts, mail, branch locator

As SCRUM master

Scrum Master for three scrum teams provided project coordination and completed contract scrum deliverables.

Led Scrum rituals: stand-ups, reviews, retrospectives, sprint planning, demos.

Created themes, epics and user-stories from multi-volume wire frame document.

Maintained the product backlog, evaluated exit criteria and managed technical debt. Reinforced and reminded team of our team’s core values.

Served as agile coach, to empower teams to organize and construct answers from within.

Identified and removed impediments.

Consulted with CEO and VP of technology on process improvements and best practices.

As a Project Manager

Project & Management activities – Team reviews, Budget tracking, Onsite-Offshore Coordination, SPOC for all issues, New Proposals with client. Managed as PMO for this project and coordinated with all stakeholders.

Participate in solution meetings with BSA’s and provide input.

Developed and successfully managed TCOE implementation at Automation phase.

Prepare functional Test plans for the Work orders provided by client

Perform functional testing for work requests provided by Client

Prepare and Maintain regression automation test Scripts for work requests by Client

Give support to Regression test team during the regression Test suite execution.

Maintain QC to Log the defects and tracking. Track & Report the SLA adherence to Client on monthly basis.

Infra setup, team building, KT and org level innovation are additional activities.

Environment: Mainframes, SAP-SD,MDM,BO/BW, Quality Center, SharePoint, Microsoft office, Agile process, SOAP UI (Web service Testing)

Client : Bank of America

Employer: Infosys

Role : Senior Project Manager / Scrum Master

Location : Charlotte – NC (India)

Team Size : 30 ( 3 Scrum Teams) Jan 2010 – Aug 2011

Project Description: BOFA - Financial Corporation has been offering the following financial services: Credit cards, Auto Loans, Banking, Home loans, Health care Finance, Personal Loans, Small business, Commercial Business needs changes in the existing product offerings of the banks and/or launch of new products.

This is an end-to-end application development project involving requirements elaboration & analysis, design, Vendor Coordination, testing, product validation and support. The project involves functionality testing and system testing for enhancements and defects in each of the developed releases using agile methodology.

The Projects intends to engage supplier to deliver Software Functional Testing Services in Managed Services mode for the following Platforms in scope: Case Management - Cordiant & BPMS, Rewards & Recoveries

SCRUM master responsibilities;

•Scrum Master for three scrum teams provided project coordination and completed contract scrum deliverables.

•Handled Scrum rituals: stand-ups, reviews, retrospectives, sprint planning, demos.

•Created themes, epics and user-stories from multi-volume wire frame document.

•Maintained the product backlog, evaluated exit criteria and managed technical debt. Reinforced and reminded team of our team’s core values.

•Served as agile coach, to empower teams to organize and construct answers from within.

•Identified and removed impediments.

Project Manager responsibilities;

•Participate in solution meetings with BSA’s and provide inputs.

•Prepare functional Test plans for the Work orders provided by Client

•Perform functional testing for work requests provided by Client

•Developed and successfully managed TCOE implementation.

•Give support to Regression test team during the regression Test suite execution.

•Make sure to Log the defects in QC for all the defects encountered during testing and tracking.

•Track & Report the SLA adherence to Client on monthly basis.

Environment: JDK 1O.6, Jeffry Web Server, Oracle, IE Browser, Load Runner 8.1,Window 2000 server, 3rd party Tools: Loan Estimator, Actimize, Webnas & MS 3D

Client : MetLife

Employer: Infosys Ltd

Role: Senior Project Manager

Location : Irvine, CA (India)

Team Size : 36 ( 4 scrum Teams) Jun 2009 – Dec 2009

Project Description: MetLife projects and assignments include the business of: Life insurance applications like Enrollments (ATLAS), Claims (BIOS), and Policy administration modules like Plan Master, Star Trak, Long Team Care and Critical Illness. Disability Insurance applications like Total Absence Management (TAM), IDI and DPA. Dental insurance applications majorly in Claims processing area. Automation for all streams, based on the feasibility of the applications. MetLife system covers all the modules of day-day Generation of transactions and Functionalities of hospitality management and Insurance customer management system.

Responsibilities

•Preparation of project Plan and High level risk analysis.

•Ensure the version controlled User requirement / Functional requirement documents in place

•Ensure CSV (computer system validation) plan as per the project plan.

•Make sure the Life Sciences regulatory compliance by FDA and IT Quality assurance

•Maintain & Regularize Requirements review and Traceability.

•Responsible for Test case prep, review, and finalize with client review & signoff.

•Responsible for Test coverage and completion of the each testing phase of the project by Defined scope.

•Responsible for Validation work stream and Production work streams

•Give support to Regression test team during the regression Test suite execution.

•Make sure to Log the defects in QC for all the defects encountered during testing.

•UI Testing for maintenance module. Regression testing on application module.

•E2E Integration Testing, UAT Test Case generation and support for client execution.

•Test Reports and Dashboard, Database Validation to check the updated data in the Database.

•Performance Testing : test plan and execution

•Automation Testing: Created Regression Test Scripts for application module using Win Runner for Desktop application. Generalized the Test Scripts by creating Check Points, Synchronization Points.

Environment: Mainframes,, Quality Center, SharePoint, Microsoft office, QTP, LR, Agile process, SOAP UI (Web service Testing), 2013 – Till Date

British Telecom: Infosys Ltd, Period: Oct, 2008 – Dec, 2009

Tanla Messaging system: Tanla Ltd Period: Mar, 2008 – Jun, 2008

Nokia: Wipro Ltd, Period: Jun, 2006 – Feb, 2008

DESCRIPTION: Nokia MBS project is for MOBILE TV technology with DVB-H technology. In short, the Nokia MBS is a globally deployed DVB-H server platform for commercial mobile TV services. This project covers all the components interlinked with the application as BSM, BAM, IPE’s IPE Managers.

•BT Group plc is the privatized UK state telecommunications operator. It is the dominant fixed line telecommunications and broadband Internet provider in the United Kingdom. ISDN30 & ISDN2e are, a Wholesale Line Rental product that enables a CP, to offer their end users a primary rate digital ISDN service using the BT network. FTTP is Fiber to the Premise.

•Tanla SMS &MMS STSTEM supports the UK based all mobile network providers and it simulates the network with client &User messaging system.

CONTRIBUTION:

•Ensure stakeholder expectations met and completed

•Provide Strategic guidance to Infosys teams, Client management team.

•Participate in Steering Committee meetings, Serve as SPOC for escalation points

•New Initiatives to improve the quality and productivity

•Resolve escalations that arise from Client or Infosys teams

•Discussions with Infosys Engagement Manager at onsite & offsite

•Mentoring team & project managers

•Status - Project reviews, weekly meetings with Client Management and team

Environment: .NET Application, MySQL, Mainframes, Quality Center, SharePoint, MPP, JIRA, Agile process, UNIX.

Projects: SHIPPING Domain

P&O Neddlyods : Zensar Tech Ltd May 2004 – June 2005

Role : Consultant - Testing

DESCRIPTION: P&O Nedlloyd Container Line Limited was worldwide ocean-going container shipping line. This program implements the shipping transportation system and Container process system with various seaports of the universe. Zensar is implementing this project as part of Development, Testing and Support perspective.

CONTRIBUTION:

•Requirement analysis and review

•Test case design, review and Execution

•Handle the defects management system

•Daily status report and dashboard creation.

•Status - Project reviews, weekly meetings with Client Management and team

Environment: Oracle, Mainframes, Test Director, DB2, UNIX.

Projects: Financial Domain

Indoworth's Financial & Inventory management system Sep 2000 – April,2004

Role : EDP Executive - Development & QA -Testing

DESCRIPTION: Indoworth is the MIDC's largest wool industry has many offices in India and abroad for the Finance and Inventory management system to track the day-day transactions of the company. It has almost, 25+ offices in India and Abroad to track this. Indoworth has its own EDP department to implement the in-house projects to handle the companies IT infrastructure.

CONTRIBUTION:

•Creating BRS, SRS, AND Design documents and its review with Business analyst.

•Development of the system as per the requirements to SDLC process.

•Requirement analysis and review

•Test case design, review and Execution

•Handle the defects management system

•Project version control and implementation as per the requirements and new to system.

•Daily status report and dashboard creation.

•Status - Project reviews, weekly meetings with Client Management and team

Environment: Mainframes, DB2, CICS, Test Director, FoxPro, Sybase, UNIX., 2013 – Till Date

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