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Customer Service Office

Takoma Park, Maryland, United States
November 27, 2018

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Tiffany C. Patrick

Takoma Park, MD ***** 917-***-****


Seeking to leverage background and formal training to take the next career step towards customer service management.

Versatile and seasoned professional with over 10 years of customer service and sales experience.

Highly motivated and extremely adaptable, strong team player and proven history with providing excellent service to B2B and B2C customers.


Total Wine & More 6/2016 - present

Successfully work with customers to identify and resolve problems on the first interaction.

Work with customers regarding their accounts and rewards program benefits by using several database systems such as Oracle, Store Inventory Programs, CRM and other systems specific to Total Wine & More customer operations.

Build relationships with customers by providing a positive, efficient, informative experience in alignment with our brand.

Provide an organized and timely follow up with customers who require additional information.

Interact with customers via their preferred method i.e. phone or email.

Ashcraft & Gerel, LLC 5/ 2013 – 6/2016

4301 Garden City Drive, Landover, MD 20785

Call Analyst

Intakes over 100 calls per day from potential new clients (PNC’s) by screening calls for over 40 lawyers specializing in personal injury.

Organizes and accurately maintains filing systems of confidential information.

Review and reports information regarding the increase in criminal cases to the Managing Partner via marketing efforts.

Responsible for process and purchase orders as well as expense reports

Resolves issues with minimal interruption to the Managing Director and Union Liaison.

CoStar Group 7/ 2012 – 1/ 2013

1331 L Street NW, Washington, DC 20005

Account Executive

Prospected to Commercial Brokers, Owners and Investors about upgrading their real estate listings.

Conducted over 10 web demonstrations per day by illustrating to potential clients the benefits and trajectory of advertising their properties online.

Closed potential clients and provided upgraded services to existing clients.

Global Employment Solutions 5/2010 – 6/2012

600 Jefferson Plaza #305 Rockville, MD 20852

Various Administrative Contracts

Liquidation.Com – Created and maintained files for the Marketing team. Contacted companies to see what tools they used for advertising and offered as viable solutions.

Secure The Call – Contacted high school principals and college administrators to inform their students about getting college credit for volunteering to STC to acquire cell phones for the elderly and battered women. Initiate purchase requisitions and planned meetings and conference calls and arrange and manage meetings.

Community Development Publications - Order office supplies and equipment. Handle and screen telephone

calls, routine mail and reallocate as required. Various office/clerical duties which included a combination of answering telephones, typing/ word processing, office and machine operation.


Strayer University/Master of Business Administration/February 2013

Howard University/Master of Arts/May 1999

Wilberforce University/Bachelor of Arts/ May 1994


Oracle/Five 9





Microsoft Office

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