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Customer Service Microsoft Office

Location:
Duluth, Georgia, 30097, United States
Posted:
November 27, 2018

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Resume:

Sonja L Tartt

**** ********* **** ***, ******, GA 30097

860-***-**** ac7s3n@r.postjobfree.com

EEDUCATION DUCATION & T TRAINING RAINING

POST UNIVERSITY, WATERBURY CT

Bachelor of Science in Criminal Justice May 2017

GEORGIA PERIMETER COLLEGE, ATLANTA, GA

Certified Mediator, June 2005

MORSE SCHOOL OF BUSINESS, HARTFORD, CT

Certified Paralegal, June 1996

Technology:

Microsoft office (Windows, Excel, PowerPoint)

Financial Software: Oasis 4, PeopleSoft CRM/Financial, Mas 90/200, JD Edwards, SAP, Lawson, EPS, EDI, Shims, Unity Enterprise

PPROFESSIONAL ROFESSIONAL E EXPERIENCE XPERIENCE

AON/INTEGRAMARK

Alpharetta, GA

Account Resolution Analyst Mar 2013 – Present

● Analyze benefits per terms and conditions of enrollment

● Investigate patterns of fraudulent benefit activity

● Identify trends or conflicts reducing service levels

● Provide timely communication to customer disputes and regulatory complaints

● Communicate with Senior Leadership concerns to ensure client needs are met

● Successfully met 2018 service level of 75% by 25% for 10 months Special projects:

Compliance Department August 2017 til current

● Conduct sanction screening of prospects, current vendors contact and temporary employees

● Assist with licensing, renewals, and termination Business Resource Groups-

AON Pride- Ambassador for Diversity and Inclusion

BPN (Black Professional Network)

WIN (Women's International Network)

Contracts

Alpharetta, GA

Accounts Receivable/Commercial Credit/ Commercial Collections Analyst Sep 2007 – Jan 2013

● Lead in payment negotiation and collections

● Implement billing procedures to decrease errors

● Reconciled statements and transactions

● Developed standard operating procedures

● Analyzed Credit/Collections process improvements

● Performed month end closing process

● Post payments and credit memos daily

● Evaluated credit limitations using Dun and Bradstreet, Equifax Business or contact of trade references

● Approved credit limits for new and existing customers under $100,000

● Recommended process improvements

AMS SERVICES/VERTAFORE WINDSOR, CT

Commercial Credit Risk/Analyst, March 2006 – January 2007

● Implemented policy to track billing disputes

● Integrated policy for SOX operating procedures

● Improved legal preparation of secure third party data

● Reduced high end negotiations to resolve past due commercial accounts

● Prepared monthly and special reports

● Provided customer service on inbound calls ensuring resolution of disputes



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