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Billing Supervisor

Location:
Atlanta, Georgia, United States
Posted:
November 27, 2018

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Resume:

**** *********** ****

Douglasville, GA *****

Phone: 678-***-****

Email: ac7s3f@r.postjobfree.com

Melani N. Pearson

System Skills

**-***, ****** ******, ***********, Customer Service, Microsoft Word, Excel, Outlook, PowerPoint, Peoplesoft, DOS/Champion, Firstcall Source, MAS 90/200, Oracle Financials (ORMB), Crystal Reports, Account Fees, Great Plains, Onyx, Citrix, MACS.

Experience

January 2014-Present Intercontinental Exchange/NYSE Atlanta, GA

Billing Supervisor

Duties Include: Supervised and performed billing activities for various revenue streams, such as Options and Equities, Trading fees, Listing fees, Facilities and Equipment fees, Connectivity fees, Market Data fees, Activity Assessment fees, Regulatory fees, and other miscellaneous fees. Communicated with various business units, colleagues, and customers to resolve inquiries and/or discrepancies, and often arrange meetings to discuss process improvements. External and Internal networks to provide support for internal and external customers in order to ensure timely and accurate billings. Performed monthly invoicing for external customers, enhanced billing methods, monitor and maintain billing inboxes for customer inquiries. Billed and reconciled accounts by ensuring all billing processes and procedures were SOX compliant and invoices were distributed in a timely manner. Researched the root of billing errors, implemented actions to facilitate corrections on invoices to prevent reoccurrences and to ensure accuracy within a deadline-intensive environment. Cancelled and rebilled invoices based off contract renewals, addendums, or new agreements. Maintained regular interactions with Sales Reps and Account Managers.

January 2011-Dec 2013 Intercontinental Exchange/NYSE Atlanta, GA

Senior Accounts Receivable Specialist

Duties Included: Cash analysis and preparation of cash deposits. Review of aging to determine call list proactive collections calls to customers. Opening and sorting of mail. Processing credit and debit memos. Researching credits, responsible for sending our invoices and statements twice a month. Faxing invoice and statement requests to the customers. Meeting with Controller, A/R Manager monthly. Updating the system for new and old customers. Review and translate payment instructions for unapplied payments, performing reconciliation to accounts, enhancing collection methods, processes and controls. Monitor and maintained 2 collection inboxes for customer inquiries and responding promptly and professionally. Performed monthly billing activities for ICE Streams by ensuring invoicing consistently and meeting all billing deadlines for timely collection/remittance of revenue.

April 2006-Dec 2010 Intercontinental Exchange/NYSE Atlanta, GA

Accounts Receivable Specialist

Duties Included: Cash analysis and preparation of cash deposits. Review of aging to determine call list proactive collections calls to customers. Opening and sorting of mail. Processing credit and debit memos. Researching credits, responsible for sending our invoices and statements twice a month. Faxing invoice and statement requests to the customers. Meeting with Controller, A/R Manager monthly. Updating the system for new and old customers. Review and translate payment instructions for unapplied payments, performing reconciliation to accounts, enhancing collection methods, processes and controls. Monitor and maintained 2 collection inboxes for customer inquiries and responding promptly and professionally.

September 2001-May 2004 Thomson Financial Boston, MA

Collections Analyst

Duties Included: Collecting on accounts for BFMG, Firstcall, and DataStream over 60 days, preparing for weekly and monthly meetings, making average of 25 calls per day, writing correspondence emails to Internal and External customers, running query’s from Peoplesoft, preparing manual invoices, resolving account discrepancies, reconciling daily cash balances, sending out collection letters, applying and writing credits.

Education

06/1997 Westlake High School Atlanta, GA

08/2018 Liberty University –Working towards my Associate’s degree in Psychology (Christian Counseling).



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