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Customer Service Medical Billing

Cleveland, Ohio, 44111, United States
$14.00 HR
November 27, 2018

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Aventura C. Rodriguez, MSW

**** *. ***** ** ~ Cleveland OH 44111 H:216-***-**** C:(:216-***-****

Professional Summary

An empathic team player with a strong work ethic dedicated to providing choices and improving consumer care

Areas of Expertise

Culturally diverse Certified Healthcare professional with self-critical, accountable, autonomous practices with excellent time management abilities, and capable of analyzing & recording individual data

Specifically trained in the fundamentals and practices of Social Work, targeting the oppressed, at risk and vulnerable populations

Accurate attention to detail, qualified to assist with activities of daily living, train work skills, and communicate observations with supervision

Committed Customer Service representative who is passionate, agile, flexible, adaptable and creative at solving problems

Work Experience

Veterans Administration Medical center Cleveland, Ohio 2016-current

Volunteer in training in Medical Billing dept.

Various HealthCare Agencies Cleveland, OH 1986 - 2010

Certified Occupational Therapy Assistant (Subcontractor)

Instructed clients to develop, recover, and maintain daily living and targeted work skills through therapeutic practices

Taught compensatory strategies for ADL skills, provided safe techniques and improved levels of functioning

Developed home exercise programs to increase ROM and strength

Worked cohesively with multiple disciplines, coordinating care and ensuring safety within home environments

Implemented proper documentation was maintained following Medicare protocol

Worked as a contract employee for multiple nursing homes, traveling in/out of various hospitals in the State of OH

Heights Driving School Richmond Heights, Ohio 2000 - 2006

Instructed students of various ages to drive by Ohio driving Laws

Maneuverability specialist

Hispanic-Urban Minority Alcohol and Drug Abuse Cleveland, OH 2005 - 2006

Outreach Program Intern

Completed Intakes and Screenings, documented client’s progress

Under direct supervision: Assisted with assessments, diagnosis of client’s addictions, accessed symptoms and determined plan of treatment; assisted clients with assigned goals, and provided guidance / strategies on interfering matters of concern

Transported clients to medical appointments

Co-facilitated recovery groups with D&A Counselors

Visited and spoke with pre-release clients inside women’s prison

Hispanic-Senior Center Cleveland, OH 2005 - 2005

500 hour Internship

Completed intakes for new clients per company expectations

Assisted clients with budgeting, located community housing and connected them with other supportive services

Consulted with families, provided information based upon the individual needs of the consumer

Assisted in the coordination, direction and delivery of wellness, as well as recreation programs to meet the specific needs of each and all the residents

Clark Metro Development

Assisted the office manager with all office procedures, fax, copy, filing, documentation, and data entry. Manned 10 line phone line system. Assisted with special community events with planning and implementation of activities. Assisted clients with filling out forms for community programs ( free paint and weatherization and home repair) and applications for employment. Assisted with community transportation to M.D. appointments

Education / Achievements

Cleveland State University Cleveland, OH

Major: Masters in Social Work 2006

Cleveland State University Cleveland, OH

Major: Bachelor of Arts

Minor: Psychology

Cuyahoga Community College Cleveland, OH

Major: Occupational Therapy

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