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Administrative Assistant Customer Service

Calgary, Alberta, Canada
November 23, 2018

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Career Summary

Administrative assistant with experience in payment process, organizing duties and providing support for various departments. I am a dedicated handworker who is focused and able to prioritize based on the task.

Summary of Skills and Qualifications.

Highly organized and strong multitasking skills

Strong attention to details

3 years’ experience in documentation management.

8 years handling with diligence confidential information

High intermediate computer skills

Strong analytical mind

Research and problem solving skills

Planning and determining the priorities and schedule meeting

Ability to work independently and take initiative

Quick learner

Communication skills (bilingual: Spanish and English)

Time management skills

Positive professional attitude

Ability to work under pressure

Professional business demeanor

Good team player

Meet deadlines

Employment Experience.

Administrative assistant Restoration Social Center.

Cuba, 2009-2017

Arranged meetings by scheduled appropriate meeting times, booked rooms, and planned refreshments in social events.

Supported in planning and managed the costumers during professional and community activities. Also interacted with directors and carried out their requests.

Provided workshops and conferences when requested.

Managed correspondence by answering emails and sorting mail.

Created agendas and took meeting notes.

Prepared rosters in the payroll process during six months.

Accomplished documentation management by keeping a record which was created and modified by different users (history tracking).

Volunteer experiences

Volunteer in Cambrian Heights School Canada, 2018

Attended and managed the costumers during social events

Cleaned and organized for social activities.

Education and Training & Certifications

Bachelor Degree in Psychology Cuba, 2001

Management Techniques Training Cuba, 2003

Computer Training Jan, 2018- Feb, 2018

Calgary Immigrant Women’s Association.

Microsoft Word

Microsoft Excel

Microsoft PowerPoint.

Administrative Skills Training. April, 2018- July, 2018

Calgary Immigrant Women’s Association.

Using the phone (phone etiquette, leaving, taking and understanding phone messages).

Customer Service (effective communication when handling costumers, face to face costumer service, telephone costumer service.)

Workplace and Office Supplies Closet (operating office equipment, basic baking, event planning).

Documents and Record Concepts.( Classification, records detention, use Quip Software)

Document Use (reading and writing newsletters, memos, agendas, a variety of completed forms and paystubs).

Canadian work place culture.

Numbers (Office Supplies Inventory/ Purchasing and Stock Control)

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