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Customer Service Employee Relations

Port Chester, New York, United States
November 23, 2018

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Erik M. Fry 724-***-**** *** Driftwood Drive, Saxonburg, PA 16056


Slippery Rock University of Pennsylvania 1/2010- 5/2013

I earned a Bachelor’s Degree in English Literature, with a focus on Language and

Literacy, minored in Creative Writing, and graduated Summa Cum Laude. I was

named Presidential Scholar each semester of attendance. Named Outstanding

English Major for Senior Year by English Department Faculty. Co-President of

Sigma Tau Delta English Honors Society for Senior Year.

Work Experience

Nesco Resources 7/2018-Present

Working for Nesco Resources, I am a temporary agent, working assignments that

office related, such as data entry and order maintenance. My duties range based on assignment, and can call upon any of a number of skills I either may already possess, or gain through training at the job in question.

Concordia Visiting Nurses Middlesex, PA 6/2017-6/2018

Working at Concordia Visiting Nurses, I was hired as scheduler for their Skilled Nursing division. My responsibilities included constructing intelligent, concise schedules for nurses to see patients in an efficient and complete manner, as well as ensuring that all patients were seen when needed. This sometimes extended to adapting schedules on the fly. My duties included accurate record-keeping of all interactions and information on a daily basis, as well as consistent upkeep of records to reflect changes in patient and nurse requirements.

Books-A-Million Clearview Mall, Butler, PA 8/2013-6/2017

I started as a Keyholder in 2013 and progressed to Assistant General Manager in

2014. I was responsible for accurate records keeping, training of new employees

on procedures and equipment, completion of daily and special task work,

inventory tracking, special orders, and customer relations and service. In this

position, I was also responsible for creating documents that pertained to

employee performance, detailed action plans, and instructional documents.

Borders Books Pittsburgh Mills, Tarentum, PA 10/2005-10/2009

My first position with Borders was as an Inventory Processor. My duties

included alphabetizing and distributing the books to their proper locations.

During my years there, I progressed to Bookseller, and eventually became the

Events Coordinator there, contacting authors and artists to appear at the location,

and planning and executing special events such as book release parties for

large, noteworthy releases, including the final book in the Twilight series.


I am well-versed in the Microsoft Office Suite of programs, including Word,

Excel, and Publisher. I am also acquainted with Adobe InDesign and Photoshop.


Available at your request.

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