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Manager Quality, Operations, Technical Services, People

Lewisville, Texas, United States
November 22, 2018

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Steven R. White

*** ****** ***** **. 469-***-****

Highland Village TX, 75077


Management professional attuned to the ever-changing needs in Operations, Quality, Supply Chain, R&D, Marketing, Sales, Customer Relations, IT, Engineering, Human Resources, and Finance. Effective in providing solutions at all levels of an organization. Developed track record of managing and solving complex operational challenges. Exceptionally service-oriented with a unique combination of intuitive and analytical abilities to effectively interact at all levels within organizations. Regulatory and Compliance Fluency

• GMP, HACCP, FDA, CFR Title 21, FSPCA/FSMA Preventative Controls, Microbiological Challenge Studies, Food Labeling: Revision Nutrition Facts Labels, Exporting/Customs.

• Safe Quality Food (SQF) Practitioner, Internal/External Auditing Expertise, Aseptic Micro Log Reduction Validations.

• Business Process Standardization Mindset (Between Facilities and Production Lines), Sustainable Policy/Procedures for Raw Material, In-Process, and Finished Product. Systems, Ingredient, Product Technical Expertise

• MVR/TVR Evaporation/Vacuum Chambers, Pasteurizers/Heat Exchangers, Separators, Filtration Spray driers, Fluid bed driers, Powder Filling/Packaging, Fluid Filling/Packaging, Aseptic Fillers, Film/ Rigid Packaging.

• Milk, Cream, Condensed Skim, Swiss Cheese, Cheddar Cheese, Non-Fat Dry Milk, Whey Powders, Buttermilk Powder, Lactose, Culturing Systems, Sour Cream, Yogurt, Ice Cream. People Development and Cross Functional Problem Solving

• Experienced Trainer/People Developer; Manufacturing Systems, Lean Six Sigma Training, Plant Trial Design, Continuous Improvement, Cause Mapping Problem Solving, Incident Investigation, Root Cause Analysis, Cost Improvement, Complaint/Incident Data Analysis Supply Chain Quality

• Current and New Supplier Auditing, For-Cause Audits (repeat deviations), New Supplier Qualification, Specification/Attribute Development, Standardized Plant Lot Approval Processes, Material incident protocols, Quarterly Supplier Score carding/Metrix (Packaging, Raw Material),

• Supplier Contract Negotiation (Cost/Quality/Deliverables), Total Product Management, Commodity Costing, Manufacturing Costing. Supplier Documentation and 3rd Party (SQF) and CAPA, Supplier/Ingredient Risk analysis.

• Commercialization Support (Quality Planning, Defect Metrics, Product Validation), Project Management, Supplier Relationship Building/Collaboration on Innovation, Cost Improvement EDUCATION

MBA Ashland University 2004, Ashland, OH; GPA 3.7

M.S. Nutrition & Food Science Utah State University, 2001, Logan, UT; GPA 3.7 B.S. Nutrition & Food Science Utah State University 1999, Logan, UT; GPA 3.4 CERTIFICATIONS/TRAINING

• Certified GSFI SQF Practitioner SQF

• Certified Advanced GSFI SQF Practitioner

• FSPCA/FSMA Preventative Controls Trained Individual, HACCP/CCP

• Advanced HACCP Trained


Teasdale Latin Foods, Flower Mound, TX. Jan 2018 to Current Teasdale Latin Foods LLC produces and sells Tortillas, Salsa’s, Sause’s, Dehydrated Beans, Canned Beans. for retail and food service sales in the United States and Export. Brand’s include Teasdale, Jardine’s, Casa Fiesta, Sontava, Mexene, Rudy’s Tortillas, Zateca. Private Label Brands include; Target Market Pantry, Kroger Simply Organic, Wal-Mart Organics, Joan of Arc. Vice President of Quality and Technical Services Jan 2018 to Current Responsible for all operational Quality systems including, Food Safety, SQF, GMP, and Supplier Quality. Providing strategic leadership to 3 Quality Directors, 6 Quality Managers, 80 QA Analysts/Professionals.

• 2018 SQF Audit Average Scores for all plants increased from 94% to 97% over 2017.

• SQF Quality Module certification transition to 8.0. All six plants attained Level 3 Certification equivalent.

• Development of 4 Corporate KPI’s for Quality (First Pass Quality, Right the First Time, Complaints Per Million, GMP Audit Compliance)

• Alignment of Corporate Label Review CFR 21, 101 with our private label customer updates and new item roll-outs.

• Plant and customer relations complaint investigation realignment to included continuous improvement principles in corrective action and follow-up on preventative action.

• Built a detailed process for injury complaint resolution steps and corrective action with Quality, Insurer and Customer Relations Leadership.

Daisy Brand, Dallas Texas Aug 2009 to Jan 2018

Daisy Brand LLC produces and sells dairy products. It offers sour cream, cottage cheese, and light sour cream, low fat cottage cheese products for retail and food service sales in the United States. Corporate Quality Systems Manager (Director Level) Sept 2013 to Jan 2018 Responsible for all operational Quality systems including, Food Safety, SQF, GMP, and Supplier Quality. Providing strategic leadership to 3 Quality Managers, 22 Quality Analysts/Professionals, and 3 Quality Engineers.

• 2013-2017 SQF Audit Scores for all plants above 96.0%

• Alignment of the 300+ finished product and in-process product specifications to process capability, regulatory, and institutional knowledge. Sour Cream yearly growth is 6-10% 2009- 2017.

• Supply chain quality lean six sigma Initiative for 14 oz. squeeze filler. Lowered defect rate by 33% YTD yielding increased packaging material compatibility with the filler and 25% increase in production capacity.

• Organized standardized home office and plant weekly product, packaging and shipper reviews integrating decision making and communication with the Quality Managers, Plant Managers, Directors and Executives of Daisy Brand.

• 2013-2017 SQF Audit Scores for all plants above 96.0% Operations Technical Services Manager (Plant Manager Level) Aug 2009 to Sept 2013 Accountable for all manufacturing site’s continuous improvement initiatives, advancements in operational efficiencies, product/ingredient manufacturing costing, and new equipment commissioning. Supported and partnered with all functional areas of the operation including line start-ups. Managed the corporate training program for new supervisors, engineers, scientists and experienced operators.

• Expanded Cottage Cheese production capacity by 40% (10-15% Cottage Cheese growth/year) through a multi-level approach to culture improvement, phage, and micro monitoring tied to corrective and preventative maintenance activity along with business process roll-out.

• Project manager for commissioning three (proprietary) fluid dairy processing systems. The scope included capital planning, product costing, commissioning and training.

• Generated 165K saving/year in the transition of in-house service of a proprietary system to plant maintenance techs.

• Decreased product waste equaling 71K savings/year by leading a value stream proprietary blending re-engineering and formulation change.

• Training for plants; 6-12-month rotational role training for 4 new hires (2 supervisors, 2 scientists). Created four 8-hour adult learning based courses designed for engineers, maintenance technicians, supervisors, managers and experienced operators. Trained over 35 employees in the plants.

High Desert Milk, Burley, ID Aug 2007 to Aug 2009

High Desert Milk COOP produces milk for manufacture of high quality Non-Fat Dry Milk Powders for their domestic and export customers.

Plant Manager

Responsibility for strategic planning and development, operations management, finance, sales, distribution, and quality for the site (8 Managers, 63 Employees). Direct Reports; Production, Quality, Maintenance, Packaging, Warehouse/Logistics, Controller.

• Effectively managed the plant construction; flooring, wall coatings/tile, drains/sink/hose stations

(plumbing), rest rooms, doors, dock doors, loading equipment/charging, lab layout & equipment selection, operator room layout, COP tanks, bulk chemical storage, foam stations, CIP, lighting, electrical/MCC, boiler, air compressors, HVAC, cooling, pasteurizer, evaporator, dryer, packaging specifications & supplier selection, plant spare parts, network/IT, automated operator free truck scale, exterior lighting and surfacing.

• Developed all manufacturing specifications, packaging/labeling, analytical/microbial testing and finished product specifications.

• Developed budgetary cost/lb metrics and weekly reporting; raw material, labor, finished product

• Negotiated all packaging/raw material supplier and utility contracts.

• Exceeded production capacity in 4 months from Start-up Jan 09 by 3% @ 5.4 million NFDM made in single Month.

o Over 3,000 NFDM, cream, and condensed loads have been produced/shipped with no customer rejections.

• R&D

o Blend Product – Confidential (Q1-2009) – value added product plan, financials, manufacturing, market research

o Commercialization of Medium Heat & High Heat NFDM High Desert Milk (Q1-2009). o Commercialization of Low Spore Mesophilic and Thermophilic Spore NFDM for Nestle Foods

• Approved Supplier for: Nestle, Foremost Farms, Darigold, Schreiber Foods, Brahms, Blue Bunny

Brewster Cheese, Brewster, OH June 1999 to Aug 2007 Brewster Dairy markets a variety of cheeses, including regular Cheddar, Swiss, baby Swiss, lacey Swiss, and reduced-fat Swiss. 90% of Production is for Sargento, Kraft, and Kellogg’s (Cheese-It Crackers) brands. Whey and pharmaceutical grade lactose powders are produced from the cheese whey (Primary Suppliers; Ross Labs, United International)

Operations Manager (Two Plant) Feb 2005 to Aug 2007 Responsible for operations management production and quality of cheese and whey operations. Direct responsibility for 4 Managers, 80 Employees across both sites.

• Statistical Process Control roll-out; designed control charting in 16 areas of production: Cheese Plant (2), Whey Plant (6), and Waste Treatment (8). KPI Roll-out; key process verifications for every shift, around the clock (production, safety, yield, trim, micro, fat, protein). 30% reduction in trim Swiss cheese down-grade for a savings of $360K/year.

• Improvement of business operational inefficiencies; automated whey filtering system, automated operator-free truck scale, and evaporator controls automation: Combined savings of 100,000/year.

• 400% increase in capacity for Cheese-it Cheddar cheese. Earned the primary supplier contract for Kellogg’s Q2 2006 due to superior quality and consistency over the primary supplier.

• Approved Suppler for: Krispy Kreme, Danone Canada, Ross Labs, United International, Sargento, Kraft, Marathon Cheese Corp, Kellogg’s, Schreiber Foods and ConAgra Plant Quality Manager Jan 2002 to Feb 2005

Directed the Quality programs for the Brewster Ohio manufacturing location (1 Lab Supervisor, 10) Employees

• Developed trained and implemented new FTIR and NIR Analyzer calibration protocols.

• Implemented an ingredient vendor certification program to enhance HACCP, Kosher, and customer requirements. Continually procured on-site audits on for raw whey suppliers.

• Developed and fully implemented two additional HACCP plans for Whey and Lactose Powder.

• Site GMP/HACCP instructor of new employee orientation and annual refresher meetings.

• Scored above 90.0% on all Subway® Certified Supplier Plant Audits 2002-2006. Scored the highest percentile performance rating in Laboratory Practices (95<) (all three years). 3rd Party Audits Conducted by: NSF

R&D Research Analyst June 1999- Dec 2001

Responsible for execution of plant experiments, statistical analysis and reporting. Reported to the Corporate Director of R&D

• Organized and executed many continuous improvement experiments utilizing the principles of lean and six sigma. Areas researched: fermentation, brine, warm room, and make room.

• Van Slyqke yield formula development and roll-out of daily reporting.

• Conducted in-plant research on Swiss cheese


High Proficiency in MS Word/Excel/Outlook/Pwpt/Publisher/Project/Visio, Adobe AcrobatX, JMP (SAS), AutoCAD.


• International Association for Food Protection

• Member of Society for Human Resource Management

• Member of Institute of Food Technologists

• American Dairy Science Association

• Eagle Scout (Boy Scouts of America).

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