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Executive Assistant Customer Service

Richmond, Virginia, United States
November 22, 2018

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Over ** years of office management experience as an executive assistant. Highly motivated, with intricate knowledge of how to efficiently and effectively support high Ranking officers in a variety of fields and industries. Proficient writing skills, organizational and risk management abilities. Outstanding customer service abilities in the interest of multiple department tasks. Leadership skills aligned with the values and mission of an individual or organization. Seeking receptionist position currently.


Electronic and Paper Files Management

Planning corporate events and meetings

Handling HR responsibilities

Managing calendars and travel

Training and supervising support staff

Preparing correspondence and reports

Developing policies and procedures

Expense reporting and management

Life & Health-Property &

Casualty Insurance Agent with Allstate for 4 years _ license expired

Professional Experience

03/2010-11/2013 (retired) Civil Processing Supervisor

Richmond City Sheriff’s Office

Supervised and managed the Civil Processing Area of the John Marshall Courthouse and the Circuit and Civil Court Jury Office personnel in the City of Richmond Virginia rendering excellent customer service skills.

02/2006 – 2008 (retired) Special Assistant to Sheriff

Made management decisions relative to all departments within the city jail. Create speeches and coordinate numerous meetings, travel and calendar events. Created filing system for administrative office, trained staff assistants, negotiated and cut cost for indigent burials for the City of Richmond. Created and maintained legal data boiler-plate tracking systems which is utilized by Risk Management of Virginia and suggested for usage by other jails throughout Virginia. Effectively addressed public concerns utilizing customer service skills. Assigned to task force team for new Justice Center Construction, operation and management.

11/2003-2005 Special Assistant to the Director

Department of Juvenile Justice

Acquired and maintained in-depth knowledge and understanding of the agency using this information to assist Director and upper management. Ensured the orderly, consistent and timely dissemination of materials throughout the organization. Liaison between the Board of Directors and departments. Served as gate keeper for Director filtering all matters. Maintained Director’s calendar, assisted with writing speeches and coordinated travel. Fulfilled the mission of the department.

11/1999-2002 Assistant to the City of Richmond Chief of Police

Richmond City Police Department

Supervised and coordinated work methods, productivity and sequences for 23 secretaries; arranged and conducted monthly meetings to ensure efficiency and maximization of productivity. Proof-read and edited a variety of documents for accuracy, flow, and format. Worked closely with Internal Affairs and major departments. Scheduled meetings, travel and maintained calendar.

11/1995-1999 Executive Assistant/Demographics Assistant

S&K Menswear Corporate Office

Assisted Vice President in combining data through location-based demographics, lifestyle and purchase information to build predictable customer profiles for opening and closing menswear stores. Prepared presentations of such for board meetings.

09/1986-1990 Executive Assistant to Lobbyist/Attorney

Health Insurance Association of America – Washington, DC

Assisted lobbyist, working on Capitol Hill with health issues, uninsured health care, managed adult health care, and laws pertaining to these issues by focusing on congressional record each day.

6/1984-1986 Bank Teller

Manufacturers Hanover & Trust Company – New York City, New York (Empire State Building Branch)

Banking Transactions for branch in theater district off Broadway- counting monies collected from night deposit bags and reconciling draws at days end.

07/1980-1984 Human Resource Recruiter

Port Authority of New York and New Jersey- World Trade Center One

Recruited, interviewed, background checks and tested potential new police officers


Driver’s License –Virginia Expiration 02-11-2021

Notary Public-116542 – Virginia Expiration 02-28-2019

Passport –United States of America Expiration 05-03-2025

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