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Sales Customer Service

Chennai, Tamil Nadu, India
November 22, 2018

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Mobile Number – 996-***-****

Email Id:

Career Goal

To become a successful professional and to work in an innovative and competitive world. To continuously learn and grow by adding value to self and to the organization.

Professional Excellence Summary

Having over 14 years of experience in the Retail Sales & operations with capacity to adopt new concepts and team handling with due responsibilities.

Have experienced in developing and directing individual as well as associate staffs and Promoters towards the organization objectives.

Familiar with necessary recruiting and training procedures of Staffs and their performance monitoring.

Familiar with data analytics and thereby improving the focused efficiency measures for the staffs and resources. Expertise in quality auditing and ensuring the effective retail sales and smooth operations in the Store & Field.

Familiar with sales & marketing, People management and directing them towards achieving the goal.

Familiar with Logistics management skills by monitoring the inwards and outwards.

Familiar with handling HR issues and disputes effectively without affecting the organization.

Familiar with conducting demonstration and marketing awareness program me, road shows, rallies, creating visibility about the brand and sales in-house directly.

Familiar with indenting procedures and stock management skills.

Exceptionally well organized with a track record that demonstrates self –motivation, creativity and initiative to achieve both personal and corporate goals in sales & marketing (ATL & BTL) DOOR to DOOR activities.

Computer Programming Skills:

SAP/cadmium /All billing software.

Microsoft Office Usage

Tally 9.0

Educational Background

Completed Graduaton in Bachelor in commerce from The K.S.Rangasamy collage of arts & Science. In the year of 2000 as Accounts & commerce as the major - 72%

Completed the higher secondary school education from the Nirmala High school, Kolathur-ERODE. in the year 1996 – 64%

Completed the high school from the Nirmala High school, Kolathur-ERODE. in the year 1994 – 61%

Professional Background:

April 2014-Present date: Working as Branch Manager in Emerald Jewel one jewelers,CBE..

In charge for Branch (Operations Head & Sales trainer) floor sales team & Co-coordinator for Customer connectivity programme.

Responsible for Sales Target achievement in floor, Brand sales in vendor wise, sku wise focus & achievement.

Management for staff attendance tracking, Shift/target schedule for floor team..

Incharge for Stock allocation process with HO BUYER based on sales data.

Incharge for taking necessary action on slow moving products & death stock products with next level & Boss for MARK UP/DOWN PRICING..

Team management with setting individual Goals & targets for floor team and Motivating in positive attitude..

Won best department award for the past 7 months – for achieving 120% target and clearance sale on death stock products..all parameters.( Diamonds/Gold/silver/Monthly Saving Scheme)

Apr 2012- Mar 2014: Worked as a showroom Manager.Bhima Jewelers (Madurai Branch) with the following responsibilities

Provide necessary supervision to all aspects of operations in the Nagarkovil & Sivakasi districts, handling Madurai & Coimbatore and its surroundings.

Conducted Grand Diamond /Gold Expo in (Sivakasi & Rajapalayam) successfully done and reflects to open new showroom.

Effectively coordinated, & developed very good trustworthy services..

Have effectively managed more than 64 first line Executives and 125 staffs relating to sales, marketing, diamond/gold/scheme promotions, logistics, system, finance and drivers.

Have effectively conducted the recruitment drives and trained the staffs in the respective positions in the 3 districts.

Have conducted lot of demo/awareness & marketing programmes/staff meetings/Beneficiary meetings etc in all the districts improve the visibility of the services and sales in 3 districts.

By conducting lot of of awareness programmes and training programmes, I have developed near Madurai district. In Tamilnudu.

Have effectively supervised/delegated and controlled the district activities among the staffs.

Won BEST SALES TRAINER AWARD FOR 2012-2013.(8 gm gold coin)

Organized programmesto improve the team work and coordination which are set as bench mark for other districts.

Sep 1999- Feb 2012: Worked as the Personal Secretary/Admin Management for SaravanaStore –T.nagar, with the following responsibilities based at CHENNAI.

In charge for floor sales team & coordinator for Customer connectivity campaigns.

Responsible for Branch Sales Target achievement.

Responsible for Accounts and petty cash maintenance.

Responsible for Textiles / vessels/provisions/furniture’s/food factory/oil & water and Jewelers . Attend 3 sales tax raid and 5 income tax

In charge for Stock allocation process store to store.

In charge and responsible for payments follow up.

Languages Known:

Well versed in English & Tamil/Hindi..

Personal Details:

Marital status – Married.

DOB –16/09/1979

Preferred place to work – All over the world

Communication Address

No: 1 H.M.S Colony, T.V.S Rubber Factory Back side,


Phone: - 996-***-****

Contact this candidate