Sign in

Administrative Assistant Customer Service

Ottawa, Ontario, Canada
November 21, 2018

Contact this candidate


Sammer El-musa Phone: 613-***-****



Years of administrative office work experience

Several years of professional work experience talking to customers/clients

Experience working in high pressure busy office settings

Calm demeanour and works very well with others in a team setting

Intelligent with excellent analytical thinking skills



Bachelor degree in political science concentration in international relations with a minor in history from Carleton University.

Graduated June 2008

Work experience

Canadian Centre on Substance Use Oct 2018-

Administrative Assistant/Receptionist

Greet guests, respond to and direct phone calls to the appropriate party.

Book and order catering for meetings including stocking refreshments

Printing, scanning and copying

Receive and sort mail

Order supplies and create purchase orders

Rogers Communications May 2013-Sept 2017

Customer service specialist

Assisted with customer inquiries and problems

Educated customers on variety of products and services

Identified customer needs and provided solutions

Communicated daily with public in wide variety of scenarios

Sold various products to deliver customers savings and satisfaction

Canada Revenue Agency (International Tax Services Office) Jan 2012- May 2012

Taxpayer services agent

Effectively communicate tax obligations to the general public

Professional service dealing with extensive tax knowledge

Completed residency determinations for individuals trying to determine their tax obligations

Printing, scanning, filing, shredding, mailing.

Working in tax office in the peak period of tax season

Stayed calm in situations of high stress for taxpayers

Used rapid, Tsad, Excel, Microsoft word and Internet explorer

Extensive work with Microsoft outlook and Windows 7

New Democratic Party of Canada Jan-Nov 2011

Administrative Assistant

Worked at the front desk at the head office of a political party that had just become the official opposition in Canada

Responded to inquiries from the public over the phone and in person

Handled requests from high ranking politicians

Filing, faxing, photocopying, scanning

Handled the mail, printed membership cards

Arranged meetings and interviews

Called hotels and car rental agencies to retrieve hundreds of receipts

Production Co-ordinator and breakthrough phone bank agent

During the 2011 federal election monitored the communications budget for the NDP

Responsible for the mailing, printing and packaging of thousands of pamphlets

Performed door to door canvassing

Conducted surveys over the phone

Collected and sorted data

References available upon request.

Contact this candidate