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Customer Service Professional

Baltimore, Maryland, United States
November 21, 2018

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Sireen Salem

*** *. ********* **** ********* MD *1231**443-***-****

SUMMARY OF QUALIFICATIONS: Accurate, ambitious, and motivated professional with over 15 years of Administrative and Customer Service experience. Capable of handling multiple customers, priorities, and responsibilities at once. I am skilled at establishing rapport and trust with customers and clien


09/2015-Current PREMIER STAFFING Baltimore, MD

Administrative/Office Support

Provided complete Administrative and Office Support for Code Enforcement, Land Resources, Energy Assistance, and Permits Departments:

Code Enforcement 09/15-4/16 - Provided Customer and Administrative support regarding inspections and applications, as well as, questions regarding properties, violations, citation and more.

Land Resources 4/16-8/16- Provided and Completed all leasing agreements for Asset Manager. Including Real Estate filing and research as needed.

Energy Assistance 8/16-12/16- Received, processed, and completed all mail in applications received, including all return information mail received. Filing and Organization as needed and required. Communicated and Provided customer service on a face to face as need basis.

Permits 02/17-Current – Answering multiple phone line system to provide excellent customer service and concerns of clients and customers. Solve, retrieve, and complete issues regarding any questions or problems with permits applied for in person or online. Data entry, filing, scanning, and research as requested as needed.

06/2015-09/2015 VIA-TELE Baltimore, MD

Telemarketing Representative

Transfer Clients to Programs to help with student loan debt relief. Produced and generated leads.

07/2010-03/2011 APAC Utica, NY

Product Service Representative

Conferred with customers by telephone to provide information about cable, internet, and telephone services, entered orders, cancelled accounts, or obtained details of complaints. Checked to ensured that appropriate changes were made to resolve customers’ problems.

Kept records of customers interactions or transactions, recording details of inquiries, complains or comments as well as actions taken. Resolved customers’ service or billing complaints by performing activities such as refunding or adjusting bills. Completed contract forms, prepared change of address records, or issue service discontinuance orders, using computers.

10/2008-02/2010 H&S Bakery Baltimore, MD

Order Service Representative

Completed 200-400 bakery item orders per day for small, medium, and large businesses.

Received and processed fax, phone, and electronic orders.

Completed and tracked Order Delivery Forms for drivers routes and records

Developed, organized, and monitored work schedules for a staff of 20 employees.

08/2004-03/2008 Kelly Services Baltimore, MD

Data Entry/Administrative/Customer Service

Assisted clients with past due mortgage property tax, and renter’s insurance.

Entered numerical data for mortgage agreements

Completed payments by phone, taxes, and copies.

Enter Alpha and Numerical data for providers’ applications, credentialing, as well as insurance claims.

Organized Duty Officer Schedules and schedules for Emergency Preparedness on-call Duty Officers.

Completed direct payment orders, purchase orders, and requisitions.

Entered survey data from hospitals, police, fire departments, and health departments.

08/2003-06/2004 Affiliated Computer Utica, NY

Student Loan Collection Representative

Distributed, collected, and completed proper educational forms for loan processing and payments.

Collected payments by phone and evaluated customers’ financial status for additional services and programs.

Informed customers of the different types of loan repayment options available, as well as the terms of those services.


2003 Rochester Business Institute Rochester, NY

Associates in Medical Office Management

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