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Customer Service Social Media

Toronto, Ontario, Canada
November 21, 2018

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** ******** ***** • Brampton, ON L6Z 1H7 • 647-***-**** •


Seeking a part-time or full-time customer service position to contribute previous customer service skills and experience to a company in the surrounding area.

Skills & Accomplishments

Customer Relations:

•Have adhered to past employers' standards for customer service and have received excellent performance reviews from supervisors.

•Able to greet customers with a friendly smile and upbeat attitude.

•Can answer questions related to products, payment, and store policies, or escalate the question to store manager as needed.


•Familiar with point-of-sale systems, scanners, and related software. Can quickly learn new products and procedures.

•Was required to ask about enrolling customers in a free rewards card while working at Canadian Tire.


•Can safely and professionally handle cash, credit, and check transactions.

•Have been previously trained in spotting counterfeit bills and credit cards.

Computer & Technology:

•MS Office (Word, Excel, PowerPoint); Internet research; Social media



•RF Scanner

Work History


Canadian Tire is a Canadian retail company which sells a wide range of

automotive, sports and leisure, and home products. Some stores also sell

toys and food products.

Floor Associate (Promotions Department) January 2018 – Present

•Merchandise ends, bases, displays and sidekicks

•Maintain regular product merchandising and presentation as well as ensuring proper signage and shelf placement according to Core Audit Standards

•Understand the different types of deals and how to execute

•Preserve fixture room cleanliness and accessibility

•Uphold quality results by following and enforcing Core Audit Standard

•Effectively hand off customers to Customer Experience (CXP) Associates

•Act as overflow help for CXP associates as needed


Customer Service Representative/Cashier November 2008 – December 2017

•Collect payment from customers for merchandise

•Maintain balance of cashier till

•Process credit and debit card transactions, as well as validate cheques

•Enter information for customers with Canadian Tire Master Card accounts on a regular basis

•Complete returns, exchanges and online orders through the store computer system

•Receive phone calls from potential and existing clients regarding prices and services offered

•Provide training for new cashiers and customer service representatives

Volunteer Activities

Harvest Bible Chapel - Harvest Kids Brampton, ON

Church organization

Room Leader March 2017 - present

•Organize and setup the room

•Prep activity areas

•Greet parents and children at drop-off and pick-up

•Engage children in music and art activities, and stories.


Sheridan College Institute of Technology and Advanced Learning January 2016 - April 2017


Early Childhood Education

Graduated with High Honours

Brampton Centennial Secondary School June 2008


References available upon request

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