Calgary, Alberta Cell: 403-***-****
T2B 3H3 Email: firstname.lastname@example.org
To obtain a position that challenges me and encourages me to not only draw upon my unique skill set but to continually strive to learn and develop new abilities.
April 2018 to October 2018
Responsible for the scheduling of all shifts and hours by matching caregiver qualifications and availability to client’s needs.
Monitoring caregiver clock in and outs.
Communicating new assignments and/or schedule changes to caregivers and clients.
Matching of caregiver skills and type with client needs and type to maximize use of current available caregiver staffing.
Assisting with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
Answering the phones and addressing telephone inquiries with appropriate phone etiquette.
Site Manager/Certified Sales Manager
December 2013 to March 2018
Responsible for the daily operations of a storage facility, including:
Accepting various rental payments, handling cash and completing daily deposits and computer management of same.
Completing rental documentation (leases) with customers
Maintenance of both electronic and paper customer files
Debt collections and storage unit auctions
Sales of both storage rentals and merchandise.
Various cleaning task including office, lot and unit upkeep.
Development and implementation of strategies to improve overall success of site. (i.e. increased sales)
Manager, Community Rehabilitation Programs
Independent Counselling Enterprises
February 2008 to October 2013
Supervision of Staff (up to 100 or higher) comprised of supervisory, administrative and direct client care staff members Included duties
Performance Evaluations and Disciplinary Measures
Scheduling, Staffing and Payroll
Education and Support and Orientations
Direct Responsibility for Client Support Programs (40-50) including staffed residences (6-8 group homes), Support Homes and various types of day programs. Included Duties:
Completion of all Professional documentation and correspondence related to client care and quality review of subordinate staff items
Ensuring that all Quality of Life aspects were maintained for clients
Completing Workplace Inspection of various worksites including the office and the residences. Ensuring that other levels of staffing completed required inspections and review of same.
Review and recommendations of all internal Incident Reports
Minimum Housing and Safety inspections of all residential settings ensuring that safety and appropriate accommodation standards were met.
(Additional Job Titles/Responsibilities held in Conjunction with Above
Training of all prospective staff in Pre-Employment Training (PET)
Training all staff member in numerous other training courses related to health and safety, specific skill development and increased knowledge of client disabilities.
Regional Health and Safety Chairperson
Reviewed and ensured completion and Tracking of all Incident and Near Miss Investigations and Employee WCB.
Participated in and organized regional components for COR audits.
Hazard Assessment and Control for both the Office and other site specific worksites
(Additional Positions Held at Above Company and Timeline)
Senior Community Support Coordinator November 2007 to February 2008
Vocational Support Coordinator May 2004 to July 2006
Residential Support Coordinator December 1999 to May 2003
Residential Team Leader October 1998 to December 1999
Residential Support Staff November 1997 to October 1998
Psychiatric Nursing Diploma
Saskatchewan Institute Of Applied Sciences and Technology (SIAST)
Graduated in June 1992
Microsoft Office - Access, Excel, Power point, Publisher and Word.
Professional correspondence skills, utilizing both email and regular mail.
I learn quickly, have a good memory, attention to detail, strong organization and excellent time management.
Specialty computer programs – designed for client and staff information tracking, rental of storage units and booking of staff.
References are available on request.