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Manager Customer Service Office Administrative Support

Calgary, AB, Canada
November 21, 2018

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Debra Garrioch

** **** **** *.*. Phone: 403-***-****

Calgary, Alberta Cell: 403-***-****

T2B 3H3 Email:


To obtain a position that challenges me and encourages me to not only draw upon my unique skill set but to continually strive to learn and develop new abilities.



Comfort Keepers

April 2018 to October 2018

Responsible for the scheduling of all shifts and hours by matching caregiver qualifications and availability to client’s needs.

Monitoring caregiver clock in and outs.

Communicating new assignments and/or schedule changes to caregivers and clients.

Matching of caregiver skills and type with client needs and type to maximize use of current available caregiver staffing.

Assisting with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.

Answering the phones and addressing telephone inquiries with appropriate phone etiquette.

Site Manager/Certified Sales Manager

Storage Mart

December 2013 to March 2018

Responsible for the daily operations of a storage facility, including:

Accepting various rental payments, handling cash and completing daily deposits and computer management of same.

Completing rental documentation (leases) with customers

Maintenance of both electronic and paper customer files

Debt collections and storage unit auctions

Sales of both storage rentals and merchandise.

Various cleaning task including office, lot and unit upkeep.

Development and implementation of strategies to improve overall success of site. (i.e. increased sales)

Manager, Community Rehabilitation Programs

Independent Counselling Enterprises

February 2008 to October 2013

Supervision of Staff (up to 100 or higher) comprised of supervisory, administrative and direct client care staff members Included duties

Performance Evaluations and Disciplinary Measures

Scheduling, Staffing and Payroll

Education and Support and Orientations

Direct Responsibility for Client Support Programs (40-50) including staffed residences (6-8 group homes), Support Homes and various types of day programs. Included Duties:

Completion of all Professional documentation and correspondence related to client care and quality review of subordinate staff items

Ensuring that all Quality of Life aspects were maintained for clients

Quality Assurance

Completing Workplace Inspection of various worksites including the office and the residences. Ensuring that other levels of staffing completed required inspections and review of same.

Review and recommendations of all internal Incident Reports

Minimum Housing and Safety inspections of all residential settings ensuring that safety and appropriate accommodation standards were met.

(Additional Job Titles/Responsibilities held in Conjunction with Above

Regional Trainer

Training of all prospective staff in Pre-Employment Training (PET)

Training all staff member in numerous other training courses related to health and safety, specific skill development and increased knowledge of client disabilities.

Regional Health and Safety Chairperson

Reviewed and ensured completion and Tracking of all Incident and Near Miss Investigations and Employee WCB.

Participated in and organized regional components for COR audits.

Hazard Assessment and Control for both the Office and other site specific worksites

(Additional Positions Held at Above Company and Timeline)

Senior Community Support Coordinator November 2007 to February 2008

Vocational Support Coordinator May 2004 to July 2006

Residential Support Coordinator December 1999 to May 2003

Residential Team Leader October 1998 to December 1999

Residential Support Staff November 1997 to October 1998


Psychiatric Nursing Diploma

Saskatchewan Institute Of Applied Sciences and Technology (SIAST)

Regina, Saskatchewan

Graduated in June 1992

Additional Skills

Microsoft Office - Access, Excel, Power point, Publisher and Word.

Professional correspondence skills, utilizing both email and regular mail.

I learn quickly, have a good memory, attention to detail, strong organization and excellent time management.

Specialty computer programs – designed for client and staff information tracking, rental of storage units and booking of staff.


References are available on request.

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