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Quality Manager

Etobicoke, Ontario, Canada
November 21, 2018

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Alan Ng, B.Sc.

** *********** *****,

Scarborough, ON, M1V 5G6

Tel: 647. 878-9848, Email:


Accomplished Quality Assurance Professional with (RAB) Lead Auditor Certification and with a sound and comprehensive knowledge of Quality Management Systems and processes. Along with Implementation and Certification, Supplier Management & Development, Quality Auditing (ie. ISO, AS, ASQR, UTCQR), Quality Control, Military Standards, NDT, Heat Treatment, NADCAP process and certification, PPAP, FAA, CAR 573, SDLC, GD&T, FAIR, FMEA, ASME, ISO 13485, CGMP, WHMIS, AS9102, ASTM, UL/CSA, CSA Z299, AWS, Six Sigma, 5Why's, 5S, 8D, Process Mapping, Statistical Process Control (SPC) experience. Knowledge of Non-Destructive Testing and Examination (NDT/E) and Standards. Understands business objectives, risk management principles and communicates effectively with all levels of management and with customers. I have developed an excellent reputation as a proactive, creative, and innovative manager who has a proven track record of accomplishments. A multi-skilled, versatile and motivated self-starter who is resourceful, conscientious, results-oriented individual with well-honed trouble-shooting abilities, and superior planning and analytical skills. As a Lead Auditor, I have conducted over 250 supplier assessments and successfully implemented and maintained over 7 Quality Management Systems. I have Controlled Goods Program (CGP) Clearance.


L3 Technologies ESS Inc. (Etobicoke, ON) Jun 2017 – Jun 2018

Quality Assurance Specialist Contract Position

Provided support to the Quality Department for the re-certification of ISO 9001 / AS9100 rev. C

Identified and conducted gap analysis for transistion to ISO9001:2015 / AS9100 rev. D

Rewrote Quality Manual & procedures in accordance with ISO 9001: 2015 / AS9100 rev. D

Conducted Internal Quality Audits and identified Countinuous improvement activities

Ensured Departmental metrics and objectives were developed and measureable along with their risks.


Successfully updated and implemented the new QMS ISO 9001:2015 / AS9100 rev. D

Improved Business / manufacturing processes throughout the Company

Achieved ISO 9001: 2015 / AS9100 Rev D Certification with no Major or Minor Corrective Actions

Circuit Tech Inc. (Markham, ON) Jun 2016 – May 2017

Director of Quality Contract Position

Re-defined, prepared, documented and re-organized the Quality Management System in accordance with ISO9001/AS9100 as well as ISO 13485 Medical Device Quality requirements for implementation.

Champion customer complaints to ensure root cause analysis, corrective and preventative actions have occurred. Documented and communicate in a timely manner.

Developed, monitored and tracked Key Quality Performance Indicators and identified areas of improvement

Developed new audit processes and identified trends for continuous improvement activities

Implemented SWOT Analysis and Risk Management Processes

Maintained UL Certification and prepared AS9102 First Article Inspection reports


Achieved ISO9001/AS9100 Certification with no Major or Minor Corrective Actions

Revised and re-established a Quality Management System in accordance with ISO9001/AS9100 C

Improved business / manufacturing processes throughout the Company

Alan Ng, B. Sc. Page 2 of 3

LHM Technologies Inc. (Woodbridge, ON) Aug 2015 – Dec 2015

Quality Engineer

Prepare, implement and maintain quality documents in compliance with AS9100/ISO9001/CSA Z299

Assisted in the preparation of FAI (AS9102) documentation and related supplier certified documents

Act as supplier communication liaison for all quality related matters

Identified, planned and implemented continuous improvement initiatives & KPI’s

Prepare, verify and maintain preventative and corrective action reports and non conformances

Maintained key quality performance indicators (OTD, Product Non-conformances’)

Conduct internal quality audits and evaluated vendor performances based on risk management assessments


Organized and maintained an effective Quality Management System in accordance with ISO 9001/AS9100

Revised and developed a new Quality Policy and objectives for an effective Quality Management System

Achieved overall Quality awareness and ISO/AS re-certification for the Company

Chantier Davie Canada Inc. (Levis, QC) Mar 2013 - Jan 2014

Director, Quality Systems Contract

•Re-established, prepared, organized Quality Assurance Department

•Defined, prepared and implemented Quality system documentation and procedures in accordance with ISO 9001:2008

•Revised and approved internal quality procedures and processes to ensure compliance with quality standards

•Selected, managed and directed a group of 4 Quality Control Inspectors, 1 QA inspector and 1 consultant

•Ensured Quality standards, Class requirements and internal workmanship standards are adhered too

•Monitored key metrics and scorecard and initiated new problem solving strategies/ continuous improvement within the company

•Conducted interviews and selected new Inspectors based on qualifications


•Organized, managed and re-established Quality Management System in accordance with ISO 9001:2008

•Ensured responsibilities and accountabilities are carried out in accordance with company policy/procedures

•Achieved overall Quality awareness and ISO 9001 certification for the Company

Anodizing & Paint TNM Inc. (Pointe-Claire, QC) Nov 2010 - Nov 2012

Quality Assurance Manager

•Reviewed, verified and approved company documents (Certificate of Conformance, Cal Certificates..etc)

•Prepared, reviewed and conducted Special Process Audits (Chemical Process & NDT)

•Identified and controlled non-conformances and Corrective Actions (ie. CAPA)/Manufacturing Processes

•Organized and managed customer audits, registrar audits and NADCAP audits

•Reviewed, maintained and updated QMS documentation and procedures in accordance with ISO 9001:2008 /AS 9100

•Resolved Customer issues and complaints

•Analyzed and identified trends/underlying causes and ensure a timely response to Customer concerns.


•Organized, managed and achieved NADCAP certification (Chemical Process & NDT)

•Ensured quality compliance disciplines and incorporation of improvements within the company

•Maintained and revised ISO 9001: 2008 & AS9100 documentation and certification

Alan Ng, B. Sc. Page 3 of 3

Shellcast Foundries Inc. (Montreal-North, QC) Apr 2007 – Mar 2010

Quality Assurance Coordinator

•Reviewed, verified and approved RFQ's and contractual quality assurance requirements for all customer contracts.

•Reviewed, verified and updated specifications against industry and industrial standards (ie. ASTM etc)

•Verified metallurgical properties against requirements and conducted mechanical and dimensional inspections.

•Conducted external and internal quality system audits (based on ISO 9001/ AS 9100)

•Reviewed, maintained, evaluated and approved suppliers based on company quality requirements

•Verified and approved final shipping documents (ie. Certificate of Conformance, Penetrant and Radiographic reports, Dimensional inspection reports and machining and finishing certifications.)

•Provided quality training to three personnel within the company (ie. SPC, Inspection ..etc)


•Identified and improved business process /manufacturing process work flow in the company

•Identified and developed marking techniques / inspection points for Production based on Customer Engineering Drawings, blueprints / requirements


•Bachelor of Science (Physics Major) - Concordia University, Montreal, 1986


•MicroSoft Office Suite

•OpenOffice, IrfanView, Synchro

•Adobe Acrobat 6.0 (Professional Edition)


•Certified Lead Assessor (RAB) ‘95

•Certified ISO Internal Quality Auditor ‘95

•Member of the American Society for Quality (ASQ)

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