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Customer Service Manager

Location:
Mississauga, Ontario, Canada
Posted:
November 21, 2018

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Resume:

KIRAN RAHMAN

CONTACT INFORMATION

**** ******** *** **** ******: 647-***-****

Apt: 1109. Postal Code: L5M 0Y2 E-Mail: ac7rek@r.postjobfree.com

Mississauga, Ontario

CAREER OBJECTIVE

Energetic and reliable office manager skilled at working with a diverse group of people. Strong organization, communication and relationship building skills. Eager to bring strong administrative skills to a growing company in need of top-level support.

SUMMARY OF QUALIFICATIONS

Ambitious, hardworking, energetic and reliable.

Ensuring that principles of quality are embodied into all areas of work.

Strong collaboration, influencing and problem solution skills.

Innovative and persuasive.

Able to accurately describe a products features and benefits to a customer.

Committed to continuous personal learning and development.

PROFESSIONAL EXPERIENCE

Account Service Representative April 2018-Ongoing

RBC (Royal Bank of Canada)

Responsibilities:

Record all transactions relating to client payments.

Reviewed and verified transactions to ensure proper processing according to established quality standards.

Primarily responsible for managing customer financial accounts and records.

HR Recruiter (Part-Time) Aug 2017-Dec 2017

AIL CANADA

Responsibilities:

Evaluated, screened and interviewed applicants for positions within the company.

Recognized as a departmental and company-wide resource for the internal policies or procedures.

General Store Manager

POPEYES LOUISIANA KITCHEN Nov 2014-June 2018

Responsibilities:

Maintaining and improving relationships with the client.

Motivating team members and make sure that the team, work’s as a single unit working towards a common objective.

To ensure that the team is delivering desired results.

To count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Ensuring food safety and accuracy of orders.

Resolving Customer complaints quickly while maintaining positive Customer relations.

Customer Service

KRISPY KREME. Mar 2014-Apr 2015

Responsibilities:

Welcome customers by greeting them, offering them assistance.

Handled cash registers, on daily basis.

Help customer make selections by building customer confidence, offering suggestions and opinions.

Inspecting product for quality according to Krispy Kreme company standards

Applying filling, icing, or topping according to company standards.

Packaging product in accordance to company standards.

Placing unprocessed product on screens or racks according to company standards.

Designer

SEFAM PVT LTD

Responsibilities:

To get fashion updates from available sources.

To get the colour forecast for every season.

To find out which colours and cuts are in fashion.

To get orders from the customers.

To take care of the inventories.

To make sure that the workers get paid on time

To ensure that the accounts are updated.

To make sure that the supervisors are performing their duties, properly.

QUALIFICATIONS:

O Levels: Arab Unity School, Dubai, 1999

A Level: Kinnaird College, Lahore, 2003

LANGUAGES:

English

Urdu

Punjabi

Hindi

ADDITIONAL SKILLS:

Great Sales and customer service experience

Windows 2000, XP, Vista, Windows 7, Windows 8, Microsoft Word, Microsoft Excel, Apple Mac OSX.

CHARACTER REFERENCE:

References can be furnished upon request.



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