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Customer Service Office

Doha, Doha, Qatar
November 21, 2018

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Mobile: +974******** / +974********

Whatsapp: +947********

Address: Doha, Qatar



A team player with a commitment to customer service through 3 years work experience in various administrative roles, who possess the ability to communicate confidently at all levels. With a reputation for delivering high quality and personal service to my work, I possess plenty of initiative and a great desire to contribute to the ongoing success of any office. Apart from being highly organized, I believe my strong background and experience in a customer focused environment makes me a great asset for your organization. Currently looking for an Office Administrator role where I can join a dedicated team and continue to grow professionally. PROFESSIONAL CAREER

CUSTOMER SERVICE DEPARTMENT – EXECUTIVE 2017 - 2018 Bharti Airtel Lanka Pvt Ltd, Sri Lanka

• Handling back office process of post-paid provisioning.

• Responsible in working process (Post-paid) in maintaining quality, targets.

• Coordinating with “process manager” to ensure that the all work process as been according to the procedure.

• Improving quality level in post-paid provisioning to the next following months.

• Preparing reports for the management on daily / weekly & monthly basis.

• Post-Paid provisioning audit which will affect to the customer experiencing the service.

• Being In-Charge of particular process and team. Also guiding the team members by giving instructions to get the work done on the given time. CUSTOMER SERVICE DEPARTMENT – EXECUTIVE 2016 - 2017 Aegis Services Lanka Private Limited, Sri Lanka

• Working for Aegis’s main client Bharti Airtel Lanka (Pvt) Ltd. Handling Back office process of post-paid and pre-paid.

• Making sure the targets are achieved along with the quality.

• Preparing reports for the Airtel and Aegis management on monthly basis. DATA ENTRY OPERATOR 2015- 2015

Intelligent Management Lanka Pvt Ltd, Sri Lanka

• Enters information into the computer system through typing and scanning.

• Verifies accuracy of work by comparing it to source documents.

• Processes customer information to create sales and information databases.

• Work as part of a team in order to achieve a common goal ACADEMIC QUALIFICATIONS

ESOFT METRO CAMPUS - Followed the Diploma in

Information and Communication

Technology (DiTEC)

Institute of Certified - Followed the Certificate in Management Accountants (CMA) computerized accounting (CCA) LANGUAGE PROFICIENCY

English: Excellent (Both oral & written)

Tamil: Excellent (Both oral & written)

Sinhala: Excellent (Both oral & written)

Malayalam: Good (spoken & listen)


Microsoft office package (Excel, Word, Power point).

Microsoft Exchange (Email), Microsoft Internet Explorer, Microsoft Outlook Express (Email).

Computer literate with extensive IT knowledge,

Customer Care skills.

Organizing and planning skills.

Leadership, Team work, Time Management.

An ability to work to deadlines whilst ensuring accuracy and efficiency.

Able to work fast and also accurately.


2009 OKI International School – Swimming, Liberty League Champion. 2014 OKI International School – Cricket, Under 19 Cricket Champion. 2014 Sri Lanka Youngest Snooker, Under 19 Snooker Champion. 2012 – 2013 Sri Lanka Denuma Academy, Award of 3rd rank in account and maths PERSONAL INFORMATIONS

Name: Mohamed Mukthar Mohamed Nasat

Date of Birth: February 22, 1997

Gender: Male

Nationality: Sri Lanka

Marital Status: Single

Passport No: N7712600

Driving License: Valid DL in Sri Lanka

Visa Status: Transferable with “NOC”


I do here by certify that all information given above is true and accurate up to the best of my knowledge.

Mohamed Nasat

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