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Customer Service Manager

Cincinnati, OH
November 21, 2018

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Peggy Theile

** ******* *******

Wyoming, OH ****5


Career Objective:

I am an experienced production artist within the graphic design industry. I want to work for a company that will bene t from my extensive knowledge of industry standard software, interpersonal skills, solid customer service, and current trends in graphic design. Experience:

Dibsies, Inc.

Responsible for day-to-day operations for the embroidery department, including training new employees, and operating and maintaining embroidery machines. Learned new digitizing program and how to set-up client’s artwork using self-taught methods. I utilized my artistic skills to personalize ornaments, and piggy banks. Photo Lab, Inc.

Responsible for producing production art, photoshop retouching, and reading detailed drawings while staying on top of a weekly updated matrix schedule for the new Smithsonian National Museum of African American History and Culture.

Standard Publishing / RCL Benziger

Responsible for updating educational curriculum, creating web pages, and checking proofs. Created a series of Bilingual educational curriculum. Meeting or beating deadlines with accuracy. Collaborated with team members regarding new projects. MAS Designs

Responsible for many different types of graphic art which include; layout, design, production, pre-press and management of jobs from initial concept to final art. Able to work under pressure with tight deadlines. Ability to use Adobe Creative Cloud, Quark Xpress, and MS Word. Optimum Group

Production Manager responsible for daily operations of 12 people in the pre-press/production department. Conducted an on-sight training program to familiarize artists in pre-press. Met with clients (P&G, GE, LensCrafters, Etc.) on a daily basis, and oversaw all work from beginning to end. Standard Publishing

Helped start new computer department by training paste-up production artists to be familiar with the computer. The department was 50% computerized in one year. Scanned images and checked the blue lines from the pre-press department.

Optimum Graphics

Started as production artist and within a year became a manager/artist over 4 people. Responsibilities included meeting with clients (P&G. GE, Etc., paste-up on 4-color work (also spot colors)), determined schedules on jobs, managed artists, and maintained darkroom and ordered supplies.

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