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Customer Service Employee Relations

Location:
Mineola, New York, United States
Salary:
80,000
Posted:
November 24, 2018

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Resume:

Angela Milicia

** ****** ****, ******** ****** NY 11010 516-***-**** ac7r75@r.postjobfree.com

Self-motivated Human Resources professional with 4 years’ experience. Adaptable, entrepreneurial-spirited, innovative, and high energy leader with valuable experience in Human Resources Management including recruiting and retention, staff training and development, conflict resolution, benefits and compensation, HR records management. HR policy and legal compliance, and HRIS technology.

Education

BACHELORS OF BUSINESS ADMINISTRATION DEC.2014 BARUCH COLLEGE – ZICKLIN SCHOOL OF BUSINESS

Major: Human Resources Management

Minor: English

NEW YORK INSTITUTE OF TECHNOLOGY

Major: Human Resource Management

Certifications

SOCIETY OF HUMAN RESOURCES MANAGEMENT – CERTIFIED PROFESSIONAL JUNE 2017- PRESENT Society of Human Resources Management – NYIT

Highlights

Manage HR functions for 130+ employees located in two regional corporate offices and fifteen developments that include a co- working space, a sales office and a hotel. Helped transition HR from a traditional, reactive function, to a proactive business partner by building innovative recruiting and benefits programs, introducing HRIS technology platforms, and building relationships through strong employee relations support. Experience

HR GENERALIST THE DOMAIN COMPANIES OCTOBER 2015 - PRESENT

Create and maintain new policies and programs such as on-boarding and off-boarding, performance review management, safety program, performance improvement plans, exit interview questionnaire; Revised and rewrote Employee Handbook

Process payroll weekly, bonuses quarterly and annually, and PTO payouts

Process all new hire documentation including background checks, I-9 verification, Federal and State Tax forms, direct deposit, etc.; Conduct new hire orientation

Resolve employee performance and discipline issues through guidance and coaching of managers and supervisors

Continually compare internal compensation strategy against external market by reviewing salary survey data and current pay practices

Work with outside counsel on complex employee relation issues, including severance agreements

Screen, conduct phone screens and interview top candidates for top positions; Develop a network of recruiters and staffing agencies to utilize when filling difficult roles; Evaluate recruiter partnerships and top job boards to ensure we receive top quality applicants

Process all benefit enrollment and change forms including health plan, 401(k), life insurance, FMLA, and short and long-term disability; Assist with annual open enrollment meetings by preparing

Plan all company events such as happy hours, company lunches and dinners, tickets to team sports, company picnic/softball game and holiday parties

Continually evaluate all benefit plans to monitor spend, coverages, and employee usage

Implemented new HR technology platforms to include Time and Attendance system, Applicant Tracking System, On-boarding, Performance Management and payroll systems

Led the update of the company careers page on website and on intranet

Manage and promote employee recognition through weekly new hire intranet posts and team engagement posts; Create weekly employee wellness intranet posts

Maintain and order all new office equipment such as desktops, laptops, and cell phones HR ASSISTANT HAKS MARCH 2015 – OCTOBER 2015

Processed new hire paperwork and enter employee information into database

Conducted employment verifications

Processed, verified and maintained personnel related documentation

Compiled and prepared reports pertaining to personnel activities

Arrange for in-house and external training activities

Conduct exit interviews to identify reasons for employee termination

Initiated, scheduled and conducted new employee orientation

Maintained and updated HR documents

Conducted reference/background checks on job applicants

Onboard/off-board employees

Other Relevant Experience

CUSTOMER SERVICE MANAGER PATHMARK DECEMBER 2008 - MARCH 2015 HR INTERN INTERNATIONAL CENTER OF PHOTOGRAPHY MARCH 2014 - DECEMBER 2014



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