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IT Engineer

Dubai, Dubai, United Arab Emirates
November 24, 2018

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Fazli Rahman


Mobile: 009**-**-*******

UAE Driving License: Yes

Visa Status: Employment (IT Engineer)

Current Address: Dubai UAE


Goal oriented IT/Networks professional, having 4 Years of experience in IT/Networks environment. Along with strong technical expertise, Hands-on working skill set which includes Cisco Network Infrastructure. Good communication & interpersonal skills

Education & Professional Certifications:

BCS (Hons) Bachelor in Computer Science

CCNA Cisco Certified Network Associate R&S (Verification No: 418194171328ISVG)

CCNP Cisco Certified Network Professional R&S (Verification No: 419174170659HLVN)

MCSE Microsoft Certified Solution Expert Windows Server 2012 (Transcript ID: 1138723)

CCNP Security (Secure & VPN) Course Completed

HCNA HUAWEI Certified Network Associate Course Completed


1. Dubai – Orange Business Services (IT Engineer)

2. Dubai - DU Telecom (IT Engineer)

3. Pakistan - Sarhad Rural Support Program (IT Administrator)

4. Pakistan - Corvit Systems Lahore (IT Administrator)

Orange Business Services

IT Network Field Engineer August-2016-to- Present

Network Administration:

Network administration of Network across UAE and connected through IP, maintaining quality best practices and standard procedure working on shift basis 24/7

Coordinating with SSC Cairo and OBS Support for any changes needed on L2/L3 configurations for immediate resolution

Configuring and troubleshoot of network devices, support of LANs and WAN. Infrastructure support on Microsoft Windows Servers and Cisco technologies.


Troubleshooting network issues, routing and switching issues at different sites.

Carry out full installation of cisco routers, protocols and cabling for routers,

Switches and new workstations. Troubleshooting different L2 and L3 issues by

Remote or site visit to keep the network up. LAN administration & support to

Provide full connectivity for the LAN network

IT supports:

Remote site support, Support by telephone, remote connecting tools, visiting sites

On urgent and schedule basis to fix site connectivity & configuration of new site

Du (Emirates Integrated Telecommunications Company)

Field Engineer December-2015-to- Augest-2016

Key Responsibilities:

Providing on-site technical support to customers regarding DATA, VOICE& VIDEO services by the Du ISP

Shifting customer to different port if needed on Switches. (Cisco ME3400 and ME4900, Huawei S33K & S93K, Packet Front ASR switches)

Installation of du Triple play services (Landline, Broadband, TV) through various active equipment is such as Packet front, Cisco, Huawei, GPON etc.

Configuring customer wireless routers (DHCP, PPPOE & static IP)

Coordinating with NOC for any changes needed on L2/L3 configurations

For immediate resolution for customer’s complaints

Preparation of connections such as pre-patching and checking port listing

Tracing ports on which the customer is connected if port details are

Wrong on our system

Assures the delivery, installation and activation of equipment to customer premises

Making report of every visit done in a day & submitting at the end same day

Site surveys of new locations and equipment’s cut-ins to the network

Troubleshoot if any issue being face with the installation with Du NOC team

Maintaining quality by following best practices and standard procedure

Working on shift basis 24/7


Network/System Administrator Feb-2015-to-Sep-2015

Network Administration:

Configuration of Router 2811 and Switches 3560 & 3550 and DSL modems

LAN configuration and administration

Troubleshooting of network issue, routing and switching of different site issues

Strong organizational skills and ability to multi-task in a small

Business environment

System Administration:

Domain administration, Active directory and GPO account management NTFS permissions Administration, Troubleshooting, Connectivity, Backup & Restore, maintenance Win7, 8 WinServer2008R2 / Win Server 2012R2

File and Network Printer & Standalone Printer Installation and configuration and IT support on LAN to all type of issues relating to client’s connectivity, application, virus issues, and software.

CORVIT SYSTEMS Lahore Pakistan

IT Lab Administrator (Internee) Jan-2014-to-June-2014

Network Administration:

Administration and configuration of network devices Cisco Routers 2800 & 2600 series and Cisco Switches 2950, 3560,3750 and 4500 series

LAN administration & support to provide full connectivity for the LAN network

Install, configure, support of LANs, WANs and Maintain network

Systems Administration:

Installation, Configuration and Administration Troubleshooting, Connectivity, Backup & Restore, maintenance Windows Operating System of windows server 2008 & 2012

Administration and configuration of Active directory, Domain, DNS, DHCP Server, and

GPO management

Printer installation, troubleshooting, and IT support on LAN



Cisco Routers: 1841, 1941, 2801, 2811, 2821, 2911, 3845, 3945

Routing Protocols: RIP, EIGRP, OSPF, BGP

Routing Technologies: Policy Based Routing, Route Redistribution, Route Summarization, Route Filtering


Cisco Switches: 2950, 2960, 3400, 3560, 3750, 4900

Huawei Switches S33K & S93K

Packet Front ASR Switches

Switching Technologies: VTP, STP, RSTP, PVST, MST, Inter-Vlan Routing, Ether channel

Redundancy Solutions: HSRP, VRRP, GLBP


DHCP, DNS, DC, ADC, RODC, Active Directory, Group Policy, Domain, Backup and Restore, DFS, WDS, VPN

Remote Desktop, Sharing & Permissions, Raise Functional Levels

Fail over Clustering, NAP, Print Server, File Server and Disaster Recovery


Layer2 Security: Port Security/Static CAM, Storm-Control DHCP Snooping, Dynamic ARP Inspection (DAI), IP Source Guard and Protected Ports

NAT: Static NAT, Dynamic NAT, PAT

ACLs: Standard and Extended ACL


HP: Dell HP380 Gen9

Dell: Static NAT, Dynamic NAT, PAT


Cisco: ASA 3030

Check Point: Check Point pb-10

Ipanema: nano engine

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