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Data Entry Customer Service

Location:
Toronto, Ontario, Canada
Posted:
November 23, 2018

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Resume:

HIGHLIGHTS OF QUALIFICATIONS

Proficient with Microsoft Office Suite, SAP, SPSS, Maximo, Oracle Database, geoSCOUT, gDCweb and an advanced working knowledge of Power Suite, JavaScript, HTML, CSS

Certified in Standard First Aid- Level C CPR and AED, Workplace Hazardous Materials Information System (WHMIS) and H2S Alive

Excellent interpersonal communications, organizational and leadership skills

Capability to provide innovative, enthusiastic and forward-thinking leadership in a team

Proven ability to work independently or as a part of a team

PROFESSIONAL EXPERIENCE

Data Entry Specialist Jan. 2015-Aug. 2018

GeoLOGIC Systems

Assessed and analyzing the value of various well documents from different Provincial Energy Regulators

Ensured data integrity through running quality control processes on the content and format of recorded data

Documented accurately the progress and reporting any issues as they are encountered

Assisted on designed database architectures through gathering client requirements and provincial standards

Identified the useful information and accurately entering raw data into QAS (Data Entry Shell)

Trained new members for Data Specialists’ team

Accomplishment:

Completed assignments before the deadline and was awarded appreciation for them

Solutions Specialist Dec. 2012-Dec. 2014

GeoLOGIC Systems

Trained clients to use software applications (geoSCOUT, gDCweb) tailored to the oil and gas industry over the phone, by email, and onsite

Troubleshot clients’ technical problems in a timely manner using our unique software applications over the phone, by email, and onsite.

Collected and exchanged information, researched, tested, documented, and accelerated issues to other departments for resolution. Complete follow-up with the client is required

Provided input to the Information Technology department from the clients’ perspective on software product design to tailor functionality to suit their needs

Acted as the first-line technical support to clients

Accomplishment:

Promoted to a senior position with additional responsibilities

Implemented new training method for the newly hired employees

Sample Analyst Sept. 2012-Dec. 2012

Maxxam Analytics Inc.

Communicated with other departments and confirming they received the correct samples

Recorded sample information and the test codes requested by client into computer database efficiently and accurately

Preserved the samples with chemicals

Categorized, organized and labeled samples based on specific client requirements

Marketing and Administrative Support Jul. 2011-Dec. 2012

Shaw Communication, Calgary, AB

Provided effective and timely resolution to a range of customer inquiries

Conversed with a positive and cooperative tone with both regular and potential clients

Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities

Managed multiple priorities and maintain effective results in a quota driven workplace

Accomplishment:

Maintained an average of 90 % productivity score over a period of 16 months

Computer Lab Administrator May 2009-Apr. 2011

Memorial University of Newfoundland, St. John’s, NL

Supervised the computer lab, opening and closing the lab, answering phones, providing service to students as well as basic office administrative duties

Troubleshot computer related issues and problems with students’ accounts

Instructed students how to use Mathematica software

RESEARCH WORK

Research Presentation Feb. 2008

Atlantic Universities Physics and Astronomy Conference 2008

Poster presentation on mixing and unmixing of immiscible materials. This presentation achieved first place

Research Presentation Feb. 2008

Geological Association of Canada-NL 2008

Oral presentation on preliminary experiments on mixing and un-mixing of immiscible liquids

EDUCATION

Bachelor of Science, Memorial University of Newfoundland, NL, Canada May 2011

Advanced Levels General Certificate of Education, London, UK Jan. 2005

TRANSFERABLE SKILLS

Data Analysis

Troubleshooting

Customer Service

Computer/Networking

Organizing

Time Management

Software Installations

Teamwork/Leadership

Analytical Skills

Communication

Critical thinking

Problem solving

REFERENCES AVAILABLE UPON REQUEST



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