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Customer Service Executive Assistant

Location:
Newmarket, Ontario, Canada
Posted:
November 23, 2018

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Resume:

Betty Farias

Executive Assistant/Project Administrator, IT

Bradford, ON

ac7r0c@r.postjobfree.com

416-***-****

• Proactive Leader with proven support management skills and expertise

• Problem solver with strong organization skills and ability to support Executive level management

• Support pressure with grace, ability to focus and meet deadlines.

• Focused on increasing efficiencies and cost saving while maintaining highest standards in quality Work Experience

Executive Assistant/Project Administrator, IT

Altus Group - Aurora, ON

2011 to March 2017

• Filter incoming calls, direct calls to other parties for efficiency; execute follow ups to ensure timely resolution requests.

• Responsible administrative experience with an emphasis on determining priorities and organizing activities of a diverse work assignment.

• Experience in organizing meetings, including preparation of agendas, documentation and circulation of minutes with attention to detail and accuracy.

• Establish and maintain an efficient filing system, comprehensive and confidential files on personnel, and updated reference material.

• Knowledge of Department services and programs and ability to relate information to meet needs.

• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative, self-management, accountability, and flexibility/adaptability.

• Ability to manage daily workload, set priorities and meet required deadlines with conflicting demands and changing priorities.

• Demonstrated writing skills to prepare draft correspondence and reports related to programs and services delivered using templates and from rough copy.

• Ability to work outside normal office hours, as required.

• Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with CIO or upper management.

• Access and manage emails. Advise of issues needing immediate attention and act upon within scope of authority.

• Planning all outside events for the department; team building, catered lunch meetings, events.

• Review and prioritize incoming and outgoing correspondence. Follow up with proper parties as necessary to facilitate timely resolution of open issues.

• Ensuring the coordination and seamless day to day operation of IT Service Desk;

• Manage Heat Software; report on all aspects of help desk SLA targets and results and ensuring IT Service Desk staff coverage, call levels and SLA compliance;

• Acting as the first point of support for IT Service Desk staff; Initial escalation point for all user requests;

OFFICE MANAGER/CUSTOMER SERVICE

Metro Beauty - Woodbridge, ON

2010 to May 2011

• Responsible for conducting interviews of qualified candidates for any available positions within the organization. As well as confirming references for those candidates.

• Maintaining Staff/Sales Representatives schedules and vacation requests.

• Responsible for conducting monthly reviews with office staff

• Preparing a variety of documents, correspondence, meeting, reports and materials for VP

• Review quarterly promos with staff and assist with daily procedures to be adhered

• Perform credit checks for new customers/vendors

• Report and work closely to the General Manager

• Directly manage team of 5

• Implement team reviews and attendance tracker

• Perform A/R functions including adjustments, credit memos.

• Created Metro Beauty Supply Training/Procedure Manual

• Create reports based on various fields such as: brand, product, account executive, and date.

• Update specialized client contracts monthly and creates excel worksheets to show monthly rebates

• Open all account types, including specialized accounts

• Prepare invoices for education seminars, as well as all administrative fees

• Process daily orders and data entry as required

• Check all returns to ensure that all information, including tax changes are correct

• Fill out daily sales journals for invoices that are under profit margin

• Update all pricelists with new products, code changes, or removes discontinued items

• Prepare all excel files for 2011 education, including registration forms, attendance sheets as well as account executive folders

• Create quarterly promotions and prepares promotional packages for all staff

• Relieve reception on a daily basis and performs reception duties such as switchboard, creating daily driver schedules and signing out customer pick-ups.

• Train new employees on various processes

• Implement tracking for orders for office supplies

• Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with VPs.

JR. Accounts Payables/Receivables Clerk

Metro Beauty - Woodbridge, ON

2008 to October 2010

• Reconcile and review credits, invoices, rebates and discounts against sales journal entries

• Request credits from vendors to ensure they match with the monthly statements and are correct with the return back up • Review and check account receivable daily journal entries on AS-400 system application

• Read, analyze and re-calculate rebate figures and taxes on client contracts

• Routine activities such as emails, phone calls, mail, filing, faxing, photocopying

• Assisting purchasing department with inventory and transferring entries

• Review and analyze expense forms submitted by sales reps for refund cheque approval

• Write letters and business correspondence, create spreadsheet documents and use graphics, when needed

BETTY ROGATO (3) C: 416-***-****

EDUCATION COORDINATOR AND EVENT PLANNER

Metro Beauty - Woodbridge, ON

2005 to 2008

• Managed high revenue accounts and handled their class bookings and seminars

• Provided high level of customer service.

• Maintained contact with clients after seminars to acquire feedback to relay to management and educators

• Prepared quotes on pricing and class descriptions for clients and management

• Sourced venues for non-local seminars/events

• Coordinated 10+ educator's calendars daily relaying class type booked and material needed

• Coordinated all travel for; hotels, car rental reservations and flights for clients and international educators

• Prepared all seminar supplies and materials i.e.: handouts, product, presentation material, etc.

• Organized catering for food and beverage during seminars

• Coordinated and relayed information of all bookings with 30+ Account Executives

• Provided support to the sales team, ensuring all sales and service objectives were met after classes/ seminars

• Generated repeated business through successful customer follow-up on classes/seminar JUNIOR ACCOUNTS RECEIVABLES CLERK/CUSTOMER SERVICE/COLLECTIONS Pet Science/Conrad Wholesale - Brampton, ON

2004 to 2005

• Responsible for daily posting of cheques

• Responsible for daily bank deposits

• Made collection calls to overdue accounts and negotiated payment plans

• Main decision maker for "stop Shipment" to customers with overdue account's

• Answered all inquiries on account status

DATA ENTRY/CUSTOMER SERVICE

Maple Lodge Farms - Brampton, ON

1999 to 2004

• Proficiently entered all orders, often during calls

• Trained new employees on the importance of customer service and product information

• Provided product and skid lot pricing information to customers

• Answered incoming customer calls for orders on Que Phone System

• Managed high revenue accounts and handled their orders, inquiries and concerns Education

St. Augustine Catholic Secondary School

1994

Skills

Microsoft Office



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