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Service Technical Support

Location:
Mt. Juliet, Tennessee, United States
Salary:
60,000
Posted:
November 23, 2018

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Resume:

JEFFERY ETHERIDGE

**** ***** ******* *****, *** Hickory, TN 615-***-****

ac7r0a@r.postjobfree.com

https://www.linkedin.com/in/jeff-etheridge-a95380121/

“…if one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in common hours.“ Thoreau

OBJECTIVE

To obtain a position that will allow me to be a valuable member of an Engineering team, supporting Development Teams and Engineers in order to produce the best possible products and solutions. I am dedicated, versatile, and hard-working. I know my solid experience and abilities gained from over 20 years in the electronics industry will be great assets in becoming a part of your team.

ADVANCED KNOWLEDGE/SKILLS

Digital Access and Cross-connect System (DACS)

Switching equipment

Various circuit types:

oTI voice/data

oIMTs

oFeature Groups

Ancillary systems within Windstream offices

Drafting

Smart Hands

Communication Delivery Methods (analog/digital) and their roles in overall service delivery

oTDM

oDynamic Allocation

oVOIP

oEthernet

oPOTS

Field Service

Tech Support

Problem Solving and Logistics

Cabling

Splicing Fiber

Fabrication

Assembly, remove and replace

JOB EXPERIENCE

Network Technician II Windstream Communications Nashville, TN

2001-2018

Completed digital and physical cross connects, both on-site and remotely

Configured circuit designation (TI, IMT, Figure Groups)

Responded to Central Office alarms and resolved them

Identified potential problems within the Windstream offices and determined corrections needed

Used knowledge of field applications to assist with customer installation issues

Used expert knowledge and experience to identify and correct flaws in orders (configurations) and designs

Demonstrated knowledge of operating software and delivery methods related to Windstream service delivery

Specialist, Regional Technical Support Group Bell South Nashville, TN

1999-2001

Provided two-tier technical support for Lucent Technologies’ 5ESS switch in nine southeastern states

Troubleshot customer issues (hardware, software and translation) on-site and remotely

Worked closely with customers and Lucent technicians to provide timely solutions, reducing downtime and preventing reoccurring events

Investigated initializations, determined causes and documented findings

Multi-Media Technician BellSouth Business Systems Tucker, GA

1997-1999

Supported Broadband services

Provided high-capacity service to small businesses and residents

oFrame Relay

oATM

oISDN

oDS0, DS1/T1, DS3

Assisted in the initial installation and testing of LAN/WAN high-capacity circuits

Performed stress analysis testing with BellSouth technicians, as well as independents such as GTE, throughout nine southeastern states

Worked effectively in a team environment to meet specific deadlines

Provided clients with technical support to ensure a successful transition

TRAINING/EXPERIENCE

Cisco routers and switches

NetVanta networking equipment

110/220/480

Lucent Technologies 5ESS (extensive training)

Genband phone switch voice over IP

Tellabs DACS

Nortel Modular DMS Local Switching Systems

T-Berd network tester 950 / 224

JDSU 3000 handheld service tester

Metaswitch networks

Juniper networks

Adva optical networks

Infinera optical networks

DS0, DS1, DS3, T1, T3, OC3, OC12, OC48, OC192 network carriers

Ethernet, SIP, SD-WAN, ISDN, OSI, Fiber, TDM, VOIP, POTS, ATM, LAN/WAN, Wireless, Fixed Wireless, TCP/IP, MPLS, CPR

AutoCAD

C++

EDUCATION

OCTOBER 1992

B.S.E.E.T., dEVry instutute of technology

INTERESTS

I am fluent in sign language and do a lot of volunteer work within the deaf community here in the middle-Tennessee area. I was one of the original members of the annual Camp Rise & Sign. I have also been an active volunteer with The Pioneers, formerly a BellSouth organization which gives back to the community, through time and participation. I also, enjoy cooking, swimming & fishing.



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