JEFFERY ETHERIDGE
**** ***** ******* *****, *** Hickory, TN 615-***-****
ac7r0a@r.postjobfree.com
https://www.linkedin.com/in/jeff-etheridge-a95380121/
“…if one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in common hours.“ Thoreau
OBJECTIVE
To obtain a position that will allow me to be a valuable member of an Engineering team, supporting Development Teams and Engineers in order to produce the best possible products and solutions. I am dedicated, versatile, and hard-working. I know my solid experience and abilities gained from over 20 years in the electronics industry will be great assets in becoming a part of your team.
ADVANCED KNOWLEDGE/SKILLS
Digital Access and Cross-connect System (DACS)
Switching equipment
Various circuit types:
oTI voice/data
oIMTs
oFeature Groups
Ancillary systems within Windstream offices
Drafting
Smart Hands
Communication Delivery Methods (analog/digital) and their roles in overall service delivery
oTDM
oDynamic Allocation
oVOIP
oEthernet
oPOTS
Field Service
Tech Support
Problem Solving and Logistics
Cabling
Splicing Fiber
Fabrication
Assembly, remove and replace
JOB EXPERIENCE
Network Technician II Windstream Communications Nashville, TN
2001-2018
Completed digital and physical cross connects, both on-site and remotely
Configured circuit designation (TI, IMT, Figure Groups)
Responded to Central Office alarms and resolved them
Identified potential problems within the Windstream offices and determined corrections needed
Used knowledge of field applications to assist with customer installation issues
Used expert knowledge and experience to identify and correct flaws in orders (configurations) and designs
Demonstrated knowledge of operating software and delivery methods related to Windstream service delivery
Specialist, Regional Technical Support Group Bell South Nashville, TN
1999-2001
Provided two-tier technical support for Lucent Technologies’ 5ESS switch in nine southeastern states
Troubleshot customer issues (hardware, software and translation) on-site and remotely
Worked closely with customers and Lucent technicians to provide timely solutions, reducing downtime and preventing reoccurring events
Investigated initializations, determined causes and documented findings
Multi-Media Technician BellSouth Business Systems Tucker, GA
1997-1999
Supported Broadband services
Provided high-capacity service to small businesses and residents
oFrame Relay
oATM
oISDN
oDS0, DS1/T1, DS3
Assisted in the initial installation and testing of LAN/WAN high-capacity circuits
Performed stress analysis testing with BellSouth technicians, as well as independents such as GTE, throughout nine southeastern states
Worked effectively in a team environment to meet specific deadlines
Provided clients with technical support to ensure a successful transition
TRAINING/EXPERIENCE
Cisco routers and switches
NetVanta networking equipment
110/220/480
Lucent Technologies 5ESS (extensive training)
Genband phone switch voice over IP
Tellabs DACS
Nortel Modular DMS Local Switching Systems
T-Berd network tester 950 / 224
JDSU 3000 handheld service tester
Metaswitch networks
Juniper networks
Adva optical networks
Infinera optical networks
DS0, DS1, DS3, T1, T3, OC3, OC12, OC48, OC192 network carriers
Ethernet, SIP, SD-WAN, ISDN, OSI, Fiber, TDM, VOIP, POTS, ATM, LAN/WAN, Wireless, Fixed Wireless, TCP/IP, MPLS, CPR
AutoCAD
C++
EDUCATION
OCTOBER 1992
B.S.E.E.T., dEVry instutute of technology
INTERESTS
I am fluent in sign language and do a lot of volunteer work within the deaf community here in the middle-Tennessee area. I was one of the original members of the annual Camp Rise & Sign. I have also been an active volunteer with The Pioneers, formerly a BellSouth organization which gives back to the community, through time and participation. I also, enjoy cooking, swimming & fishing.