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Customer Service, Data Entry, Administration, Acctng and Payroll

Calgary, Alberta, Canada
November 19, 2018

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Nadia Georfo

Calgary, Alberta 403-***-****


Results-oriented and dependable professional with combined experience in banking services and administrative tasks. Strong ability to handle customer inquiries and concerns with professionalism and courtesy. Detail-oriented with superior ability to work independently or with a team.


Experienced in processing new bank establishment applications to ensure compliance with standard regulations and procedures

Strong and vast experience in customer service, document processing, keeping and updating financial records, balancing general ledger, investigating and reconciling accounts

Proficient in Quickbooks, SAGE, AS400, Statistical Analysis System (SAS), Lotus Notes, Sharepoint, MS Word, Excel, Powerpoint and Outlook

Experienced in data entry focusing on data quality and accuracy


Diploma in Accounting and Payroll - Graduated 2018

oABM College, Calgary Canada

Bachelor of Science, Major in Economics - Graduated

oUniversity of Santo Tomas, Manila Philippines


Account Coordinator / Call Center Agent, Cardtronics

Calgary, Alberta

August 2018-Present

Promptly answering incoming telephone calls and transferring them efficiently.

Providing superior customer service by resolving merchants’ issues and complaints.

Processing merchants’ supply orders accurately.

Updating and analyzing of contract and service agreement as per merchants’ requests.

Ensuring all paperwork, emails and fax are completed and responded to in a timely manner.

Universal Banker, Scotiabank

Calgary, Alberta

January 2017 to September 2017

Identified potential opportunities for every day banking and processed applications for chequing, savings and credit cards..

Transformed client experience by introducing them to self-serve banking (bank machine, telephone banking, online, and mobile banking technology).

Developed and maintained relationships with our clients by understanding their needs and helping them reach their goals.

Initiated referrals with the financial advisors to promote the bank’s products and services to clients.

Customer Service Representative, Scotiabank

August 2014-December 2016

Processed cash and clearing transactions, abiding by current policies

Provided assistance and coaching to other CSR’s.

Managed and reconciled cash transactions and loaded ATMs.

Bank Officer II, Central Bank of the Philippines

Central Applications and Licensing Group

June 2009 - May 2014

Reviewed and evaluated banks’ applications and requests for license in accordance with applicable regulations and standard timelines

Determined banks’ compliance with pertinent requirements to ascertain its eligibility

Recommended approval/denial of banks’ application

Bank Officer I, Central Bank of the Philippines

Supervisory Data Center

June 2006 - May 2009

Analyzed and reconciled Monthly General Ledger submitted by banks before uploading to AS400

Developed charts, graphs, spreadsheets, and monthly templates deployed (internally and externally) for specific analysis, evaluation and requests

Prepared correspondences and powerpoint presentations.

Data Entry Clerk, Central Bank of the Philippines

Supervisory Data Center

July 2003 - May 2006

Entered financial data of 200 banks focusing on accuracy and quality.

Replied to data requests from other departments and the public.

Ordered and monitored office supplies and inventory.

Administrative / Marketing Clerk

Comfac Corporation, Philippines

June 2000- June 2003

Monitored sales order from preparation of documents to delivery and installation of Uninterrupted Power Supply (UPS)

Prepared weekly, monthly, year-to-date and annual sales report

Supervised billing to customers (downpayments, progress billing, and retention)


Microsoft Office Access, Word, Excel and PowerPoint

Payroll Compliance

Payroll Fundamentals 1

Payroll Fundamentals 2

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