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Customer Service Data Entry

Atlanta, GA
November 19, 2018

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Denardo L. Gastin

**** ******* ***** **, *******, GA 30311

Email: 404-***-**** (cell)

Objective: Clerical Assistant with 10+ years of experience, to continue my services, where my exceptional clerical duties can be fully utilized, to facilitate my stalwart skills and acquire advanced abilities.



Associate of Science, Computer Information System (In progress)

BAUDER COLLEGE Atlanta, GA (2002 – 2004)

Associate of Arts, Graphic Design


•Typing and keying (10,000+ ksph, 75 wpm, alpha-numeric, 10+key)

•Advanced experience in Microsoft Office, Adobe Creative Suite, NextGen, DesertMicro, MCS Software, ImageCentre, RevRunner, AHIQA, STAR Navigator, and Footprints.

•Highly motivated self-starter who takes initiative with minimal supervision.

•Customer Service, Inbound Call Center.

•Analytical and problem solving productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

•Computer and technical literacy.

•Teamwork and Communication.

•Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

•Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.

•Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.

Professional Experience

Dollar General Atlanta, GA January 24, 2018 – Present

Position: Sales Associate

Executing checkout operations, by operating cash register, cash balancing, and handing various currency types.

Dividing and counting various currency types, such as cash, checks, cards, and coins.

Providing excellent customer service to customers.

Assist customers with locating merchandise, purchases, exchanges, and item holding.

Robert Half International, Inc. (OfficeTeam and Accountemps) Atlanta, GA April 2010 – May 2018

Position: Temporary Clerical Assistant

Employed as a Data Entry Clerk, Filing Clerk, Assignment Processor, Imaging Document Specialist, Customer Service Representative, Driver Helper, Logistics Clerk, and Accounting Clerk, working with multiple companies for short term assignments or projects, while gaining experience with the positions and improving on various skills, and accomplishing many of the standards that were required.

O’Kelley & Sorohan, Attorneys at Law, LLC (via Horizon Staffing) Atlanta, GA July 21, 2017 – August 15, 2017

Position: Legal Assistant/Receptionist

Answer multi-line telephone system, determine the caller’s needs and route to the pre-closer or Attorney.

Making copies of Earnest Monies, IDs of the buyers, sellers, and Power of Attorneys, to give to the Attorney, prior or during the closings made in the conference room.

Helping the pre-closer as the Legal Assistant, by researching the property addresses for closing, by obtaining the County Tax Bills and Details, County Solid Waste Details, Patriot Acts, then use the SoftPro software to fill out the sales price, contract dates, the names of the Buyers, Sellers, and Real Estate agents for the closings.

Executing general office support with filing, faxing, scanning, and other tasks requested.

Paramount Staffing Atlanta, GA December 2015 – April 2016

Position: Temporary Clerical Assistant.

Placed in two short-term, temporary government positions for State Road & Tollway Authority, employed as a Data Entry Clerk, and the Criminal Justice Coordinating Council, employed as a Filing Clerk.

Aldridge Pite, LLP Atlanta, GA, August 2015 – October 2015

Position: Bankruptcy Auditor

Utilizing the Public Access to Court Electronic Records website (PACER), downloading the needed Ch. 13 Bankruptcy documents on behalf of the clients for objections and miscellaneous pleadings, to research and review to perform auditing for correcting accuracy, timeliness, and redaction issues.

Performing with the Black Knight Financial Services software and Phoenix loan software, to research the needed case numbers if available, screenshot information on the loans to detect any errors, while refining and typing on the appropriate tabs in the software, as seen through the loan documents.

Universal Tennis Academy (via OfficeTeam) Brookhaven, GA July 2014 – September 2014

Position: Accounting Clerk (Temporary)

Detailed by creating and filling reservations for customers who are playing tennis in the facility, communicating via phone or in-person, answering questions, explaining and breaking down the rules, regulations, and playing hours of the court to each attendee.

Performed checkout operations and Cashier balancing, dividing and counting the various currency types, estimating the currency made at end of the shift.

State Bank & Trust (via OfficeTeam) Atlanta, GA January 2014 - November 2014

Position: Filing Clerk/Imaging Specialist; Contract

Archived older loan documents with scanning and reviewing documents for completeness and correctness with data entry, then filling and sorting by date periods in the Footprints software.

Worked with Footprints software, internal tracking and workflow process, to assure loans are processed within service, after Inputting and maintaining information in the loan tracking system.

Georgia Cancer Specialists (via OfficeTeam) Chamblee, GA January 2013 – June 2013

Position: Data Entry Clerk (Temporary)

Assisted with the NextGen Healthcare software, keying in patient information, and making corrections to their personal health records.

GA Dept of Revenue (Via Adil Business Systems) Hapeville, GA March 2008 – September 2008

Position: Data Entry Clerk (Temporary)

Keying, correcting, analyzing and filing, income tax return documents from the 2007 season, on the proper computer program that was required to operate.

City of Atlanta (Atlanta Police Department) Atlanta, GA December 2006 – July 2007.

Position: Police Officer Assistant

•Performing telecommunications and data entry for non-emergency inbound phone calls, communicating with callers who asked questions, listened and analyzed carefully to perceive of their requests, and answered their requested information by summarizing the correct details, filing and faxing accident reports, and/or providing phone numbers for the proper departments within Atlanta Police Department only. Also monitoring the alarm system.

Marriott International, Inc. Atlanta, GA July 2002 – January 2003

Position: Inbound Call Center Reservation Agent

•Performing inbound call center sales, by selling, processing, entering and confirming hotel reservations for customers, using trained selling techniques and strategies, including cross-selling.

•Analyzing and verifying payments for stays, including incidental costs by obtaining credit information.

•Maintaining knowledge of current resort events, activities, hours of operation, as well as dining options.

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