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Customer Service Medical

Pottstown, Pennsylvania, United States
November 19, 2018

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Highly organized with great attention to detail and follow through, flexible, and willing to learn new things, patient and attentive to the needs of others, confident, and possess well-developed interpersonal skills. Seeking a position that will compliment my current experience and education along with my outgoing personality.



King of Prussia, PA

6/2018- Current

Revenue Analyst

Research moderate to highly complex billing, claim processing, and reimbursement issues

Identify trends through data mining

Report regularly to management on patterns observed

Propose solutions and enhancements to areas of opportunity realized

Effectively document workflow and resolution steps

Prepare professional communications around results achieved

Ensure confidentiality of all patient accounts by following HIPAA guidelines



King of Prussia, PA

2/2018- 6/2018

Customer Advocate Support Level One

Make outbound calls

Work multiple switch boards

Obtain correct updates on medical patients.

Problem solve within different situations

Answer emails per any request from adjuster or request from team leads

Utilize different system updates


MRO Corporation

Audubon, PA

1/2017- 2/2018

Remote Analyst

Using electronic medical record system to process patient information.

Ensure timely and accurate completion of client request to exceed turnaround time standards.

Communicate with team members and client representatives as needed to resolve issues.

Make decisions about what specific record components to release and make available.

Review and apply HIPPAA regulations to ensure compliance with privacy statutes.


Quest Diagnostics

Quakertown, PA



Performs over 60 blood draws on a daily basis

Performs injections, hand sticks, butterfly sticks, stool sample tests, urinalysis and drug screens

Ensures all phlebotomy and specimens were collected accurately

Collects specimens according to established procedures

Responsible for the accurate completion of requisitions

Labels, centrifuges, split and freeze specimens as required by test order

Maintained required records and documentation

Provides excellent patient care/customer service

Academic Education

Dates of Attendance :


Pottsgrove High School Pottstown, PA

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