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Document Control Specialist

Jackson Heights, New York, United States
November 19, 2018

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347-***-**** •


An experienced technologist who is an integrated marketing and communications, professional and business development specialist.

Strategic thinker with a passion for helping people establish and achieve their highest professional, educational and athletic goals.



MS Word MS Office Infopath Alies Database 2000 Release 6.0 a

MS Excel Magic 8.0 GroupWise 6.5, Skyline II

Dreamweaver V3 Primavera Expedition 8.59

Front Page Hyland OnBase Thick Client PVCS Version Manager 6.8.0

Access e-Builder version 9 Box Sync version 1.0

Lotus Notes FID Inspection Form Synchronizer


VB(basics) C (basics) ASP SQL (Lvl 1 basics only) C++ (basics) XML Oracle (basics)

HTML(basics) CSS(basics)


Excel 2010, Level 2 City of New York Citywide Training Center New York, NY Date Issued: Dec. 21, 2011


Real Estate Information Management- Document Specialist Oct. 2017 – Oct. 2018

Xerox Technology Corp. New York, NY

●On-boarded 3 new employees; provided equipment. training, mentoring, coaching and system access

●Uploaded and classified engineering drawings, project reports, specifications, proposals and other documentation for multiple construction projects in the electronic document management system

●Supported multiple on-site and off-site project team members engaged in the design, construction and integration of real estate capital projects and related document management

●Ensured that the design and construction deliverables met document submission requirements by all stakeholders throughout the documentation life cycle of a project

●Ensured that documents are searchable with established metadata attributes

●Audited and reconciled project documentation for multiple high-profile projects

●Resolved and escalated issues concerning missed deliverables and failure to meet document control requirements

●Provided reports on quality assurance, quantity, and performance of documentation delivery with tracking control logs

Patient Accounts Clerical Associate Level III / Integrated Customer Service Flow Master Jan. 2016 - May 2017

Elmhurst Hospital Center (EHC), Patients Accounts Department Jackson Heights, NY

●Provided customer service information about available services; assigned patients case's to HCI's or/and to Seniors

●Enteredpatient personal and relevant information into computer systems databases (EFAS, OAM, SOARIAN & EPIC)

●Conducted, researched, provided, maintained and updatedpatient account and billing inquiry information for managers/supervisors

●Maintained work log events of patients entering and leaving; provided daily reports to management

●Scanned documents into patient accounts using EDM (Electronic Documentation Management) and submitted to HCI's and Seniors

●Monitored, screened, prioritized and transferred all incoming calls to HCI's (Hospital Care Investigators)

●Printed out Admission face sheets and identify worker

●Submitted DOH 4471 forms to all services daily to ensure proper Medicaid billing

Public Records Aide / Clerical Associate Level 2 (Provisional/QA-Quality Assurance) May. 2010 – Sep. 2014

The City of New York Board of Education Retirement System, BERS Brooklyn, NY

●Performed responsible clerical work in various administrative and operational areas by processing, recording, checking, maintaining records, furnishing information, and preparing reports.

●Performed routine data processing functions in the area of production control by the Imaging Technicians

●Reviewed indexing and committed documents to their respective folders in order to be approved

●Provided user support and research to users in the Prior Service, Enrollment, and Loans/Arrears Departments using the Document Management System (Hyland OnBase Thick Client)

●Retested of accepted imaged batches based on 100% accuracy and researched misfiled documents

●Committed documents to be approved, researched misfiled documents and prepared reports to Management (OnBase)

●Trained new employees’ on how to use the Document Management System (Hyland OnBase Thick Client) application to view documents, if there are any discrepancies, removed and separated cases that are in another member’s case

●Quality Assurance of scanned images before committing into system; Analyze Digitized images for clarity

●Scanned documents into member cases files using OnBase Document Management Systems

●Accessed account information and update member records as needed

●Conducted research on records with discrepancies; resolved issues submitted via phone, fax, email or in person

●Frequently maintained physical archives of members records

●Maintained work log events; provided daily reports to my manager

●Checked reports for accuracy of information and for conformity with established policy and procedures

●Researched and provided information to users in the Prior Service, Enrollment, Loans/Arrears, Legal Departments’ using the Document Management System (Hyland OnBase Thick Client)

●Trained new employees’ on how to use the Document Management System (Hyland OnBase Thick Client)

Intern / IT Consultant - Enterprise Resource Planning Department Nov. 2005 – Jan. 2008

The New York City School Construction Authority, SCA Long Island City, NY

●Performed QA Testing for the IFA (Inspection Forms Automation) System used for school inspections

●Provided user support and training for 10 to 20 general managers, project managers and inspectors

●Participated in the creation and testing of functional and test specifications

●Designed and standardized user interfaces using CSS

●Published inspection forms using Microsoft Office InfoPath 2003

●Supervised and trained high school interns’ on the functions of the agency

●Composed and reviewed bi weekly accomplishment reports compiled from multiple (5) team leads

●Compared information entered into the CIP System (Capital Investment Project) vs.P3e/c (Primavera Enterprise for Construction)

●Composed technical documents for the IT department’s knowledge base to provide information for the Help Desk

●Reviewed agency wide project schedules using Primavera Expedition to insure comparisons between of Project Schedules and Primavera Software were correct timelines

Previous Positions:

●Office Assistant/Data-Entry Clerk/E-Portfolio Peer Tutor:The New York City College of Technology, CUNY

●Intern NYC Seasonal Technical / TBS2:American Express Tax and Business Services

●Administrative Assistant:ATM Real Estate Ltd

●Computer Trainer:The National Urban Technology Center Inc

●Intern/Administrative Assistant The New York City Department of Juvenile Justice


MS – Technology Leadership June 2013

Touro College - Graduate School of Technology New York, NY

BA – Computer Systems (CIB) Jan. 2008

The New York City College of Technology, CUNY Brooklyn, NY

Associate Degree in Applied Science - Computer Programming and Systems June 2002

Fiorello H. LaGuardia Community College, CUNY Long Island City, NY

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