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Customer Service Administrative Assistant

Toronto, ON, Canada
November 19, 2018

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Maria Kharla L. Florentino

** ********* *****, **** *** Toronto M3J 2S9

Mobile: 416-***-****


1. The Cadillac Fairview Corp Ltd. November 2017 – Current Position: Revenue Coordinator

Location: Toronto, ON

Maintain accounts receivables as per company objective standards by ensuring the timely collection of all rents;

Maintain rent roll and associated charges in CTI as per lease agreement;

Maintain an up-to-date record of all negligent accounts by preparing a variety of accounts receivable reports and letters such as, but not limited to, account statements and correspondence to each tenant, doubtful accounts, write-offs, and proof of claims;

Process all client billings, rental notices and parking income including year-end notices through CTI on a timely and accurate basis and forward to all clients to ensure the availability of all relevant information and to limit the possibility of outstanding accounts;

Ensure accurate and timely processing (manual and electronic) and filing of accounts payable documents by reviewing materials for appropriate coding, approvals and inputting to the system in order to provide departments with current and accurate expense information for the purposes of variance reporting and budget preparation;

Review, verify and accurately input a variety of information related to clients' leases; prepare correspondence such as, but not limited to, rental notices and welcome letters; liaise on a regular basis with clients in order to develop and maintain good working relationships;

Respond to inquiries from clients by reviewing leases and billings for discrepancies and making necessary adjustments;

Analyze all clients’ sales productivity, fluctuations in percentage rent account and timing of payment remittances, etc. to initiate and coordinate client sales audits on a semi-annual basis for the clients and for preparation of monthly sales commentary;

Prepare monthly and quarterly occupancy reports using the CTI system. Compile, analyze, and compare planned vs. actual figures in order to provide an accurate picture of the property’s occupancy and explain any variances greater than 1%;

Maintain analysis of utility accounts and prepare timely billings to metered clients;

Prepare 5th of the month analysis of outstanding Rent to ensure company objectives have been met;

Maintain accounts receivables comment reports up-to-date by ensuring status of outstanding amounts have been categorized by type allowing effective management of outstanding amounts;

Complete monthly recoveries set-up to ensure timely calculation of recovery accruals;

Reconcile specialty leasing contracts and ensure agreements are processed in CTI;

Process miscellaneous billings for service-related charges; 2. The Cadillac Fairview Corp Ltd. January 2016 –October 2017 Position: Administrative Assistant II

Location: Toronto, Ontario

● Prepare all written documentation such as, but not limited to, correspondence, reports, statements and agreements on a timely and accurate basis by transcribing from dictated or written notes and utilizing appropriate computer software and standard formats to ensure management have all documentation needed to support their specific projects;

● Coordinate all meetings by receiving relevant information from manager, contacting appropriate parties to schedule meeting times, booking meeting rooms, preparing all meeting materials and arranging for audio-visual equipment, flipcharts, refreshments etc. in order to ensure participants have all the information and materials required for an effective and productive meeting;

● Prepare employee expense reports for 3 Senior Directors and other National Operations Team members;

● Process coding of departmental invoices and ensure tracking of it;

● Respond to inquiries from other department or properties re. invoice payments;

● Provide and maintain courteous, professional and efficient service to internal and external clients and business associates by responding to requests for information and redirecting inquiries beyond own scope of expertise in order to maintain good levels of customer service;

● Recommend and implement enhancements to current procedures that will improve operational effectiveness;

● Tasked in organizing Quarterly Departmental meetings and special events;

● Monitors/tracks attendance of the team to be submitted to HR for payroll purposes;

● Monitor and maintain departmental office supplies by checking supply storage cabinet on a monthly basis, reviewing supply requests and ordering items which need replenishing to ensure that departmental staff have the tools and equipment to perform their duties;

● Organize and maintain departmental filing system by ensuring all materials are securely filed on a timely and accurate basis so that documents are readily available and easily retrieved when necessary;

3. The Cadillac Fairview Corp Ltd. January 2015 – February 2016 Position: Accounts Administrator

Location: Vancouver, BC

● Perform day to day Accounts Payable functions for Pacific Centre and HSBC properties;

● Verifying invoices, employee expense or documentation for payment requests received;

● Ensuring appropriate signing authority levels on requests for payment;

● Ensuring appropriateness of cost centres and expense accounts used;

● Data Entry of Invoices for Pacific Centre and HSBC properties;

● Process checking of Employee Expense reimbursements;

● Match/check vs. check print outs before mailing out checks to vendors;

● Process reconciliation of payments;

● Process request in CTI for Vendor Creation;

● Correspond with vendors and internal employees/departments re. payment status and respond to inquiries;

● Resolve invoice discrepancies;

● Process intercompany chargeback for other CF properties;

● Process check voids and cancellations;

● Maintain Accounts Payable files;

● Assist Property Accountants or Accounting Manager with other duties as assigned. 4. VANCITY SAVINGS CREDIT UNION September 2010 – April 2014 Position: Accounts Payable Specialist

Location: Vancouver, BC

Position: Financial Services Representative

Location: Burnaby, BC

6. WELLNESS PROFESSIONALS, LLC September 2004 - April 2010 Position: Senior Staffing Coordinator / Credential Specialist Location: New York and Los Angeles, USA

7. CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD. May 2001 - April 2004 Position: Quality Assurance Officer

Location: Manila, Philippines

Position: Credit Analyst /Phone Verification Officer Location: Manila, Philippines


Langara College Continuing Education, 2013


Certified General Accountant


Bachelor of Science major in Industrial Design, 2001

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