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Customer Service Sales

Location:
Elmhurst Beach, Ontario, Canada
Posted:
November 19, 2018

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Resume:

LAURA RAYNEY

** ***** **** ● Willow Beach, ON L*E 1S0 ● 289-***-**** ● ac7qpc@r.postjobfree.com

JOB OBJECTIVE: To obtain a position where I can utilize experience gained within previous administrative and customer service roles.

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years’ experience in the customer service, and office administration fields

Experience working in Project Administration for sales and service industries

Proficient in Windows, Microsoft Office: Word, Excel, Outlook and PowerPoint

Organized, multi-tasker, able to meet the demands of a dynamic environment

Strong verbal and written communication skills

Ability to work well independently or within a team

RELEVANT SKILLS AND EXPERIENCE

Administration:

Greeted customers in a friendly manner at reception; directed calls to appropriate person and answered customer queries

Created customer sales proposals on Microsoft Word

Supported sales and marketing

Responded to emails and faxes from customers and suppliers as required and filed all customer’s documentation in orderly fashion

Sorted mail for the office and coordinated mail and couriers as required

Customer Service:

Dedicated to customer service excellence which is exhibited through the ability to build and maintain positive relationships with co-workers and clientele

Held various positions with progressive levels of responsibilities while creating a strong work ethic with fully developed customer service skills

Listened effectively to customer needs and resolved conflicts and customer complaints quickly and calmly, maintained excellent customer relations

Data Management:

Entered and validated customer account information

Processed sales and customer orders

Compiled statistical information for business reports

Identified and resolved system and account issues

EMPLOYMENT HISTORY

Pharmacy Technician Ben’s Pharmacy 2015 – 2017

Assistant Manager Ricki’s 2014 – 2015

Customer Service/Admin Neopost Canada 1989 – 2014

EDUCATION

Ontario Secondary School Diploma Agincourt Collegiate Institute



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