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Customer Service Assistant

Location:
Bradford West Gwillimbury, Ontario, Canada
Posted:
November 19, 2018

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Resume:

Nicholas Strilchuk

* ********** *** ****: 905-***-****

Bradford, ON Cell: 289-***-****

L3Z 3H9 Email: ac7qot@r.postjobfree.com

HIGHLIGHTS

•Able to provide an exceptional customer service experience

•Successfully build relationships through excellent written and verbal communication

•Competent in completing a variety of projects both independently and in team environments

•Proficient with Microsoft Office (Word, Excel, Powerpoint, Outlook)

•Well organized and attentive to detail

•Outstanding leader and motivator to fellow employees

•Member of the Professional Golf Association of Canada

•Level A CPR and defibrillator training (2007 - present)

EDUCATION

Yorkville University Jan 2017 - Present

Bachelor of Business Administration Degree

Expected Completion March 2019

Georgian College Sept 2009 - June 2012

Business Administration Diploma

Professional Golf Management

EXPERIENCE

Cherry Downs Golf Club March 2018 - Present

Associate Golf Professional

•Provided exceptional customer service to members by building relationships and anticipating their needs

•Managed Men’s Night and Ladies Day; handled and presented prizes of high expense

•Handled counting inventory, made adjustments and delivered monthly reports to ClubLink Corporate Office

•Organized Pro Shop and Golf Services schedules for approximately 25 employees

•Provided golf skills development and knowledge to members and guests

King Valley Golf Club April 2017 - Nov 2017

Assistant Golf Professional

•Provided exceptional customer service to members by building relationships and anticipating their needs

•Managed Men’s Night and Ladies Day; handled and presented prizes of high expense

•Organized the preparation of scorecards, cart plates and rule sheets using Impact Tournament System, Microsoft Word and other computer software

•Delegated a variety of tasks to golf service staff; motivated fellow employees in order to reach daily goals

Caledon Woods Golf Club March 2014 - Nov 2016

Assistant Golf Professional

•Collaborated with other departments to organize and execute successful events

•Managed inventory of products in the Golf Shop; priced and ordered products and processed invoices using Palette Inventory System

•Handled counting inventory, made adjustments and delivered monthly reports to ClubLink Corporate Office

•Organized Pro Shop and Golf Services schedules for approximately 25 employees

•Provided golf skills development and knowledge to members and guests

The Club at Bond Head April 2007 - Nov 2013

Golf Supervisor

•Responsible for holding the keys to the clubhouse

•Facilitated the organization and execution of member and corporate events

•Assisted with hiring, training and coaching of approximately 50 staff each season

•Identified and anticipated the needs of members and guests to provide an enjoyable golf experience

•Achieved daily sales goals by selling golf clubs, balls and apparel; Sold $4000.00 in golf merchandise in one day (2011)

INTERESTS AND ACHIEVEMENTS

•Assistant captain with the Bradford Bulldogs hockey team (2004 - 2006)

•Exceeded fundraising goals for the Enbridge Ride to Conquer Cancer, benefitting Princess Margaret Cancer Centre (2016)

•Member of Bradford District High School golf team (2006 - 2009)

•Achieved three hole in ones throughout golf career (2012 - 2013)



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