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Administrative Assistant Office

Toronto, ON, Canada
November 19, 2018

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Alina Alexa




Over 5 years’ experience in administrative roles; expert knowledge of medical and health office operations

Experienced with office equipment operations

Knowledgeable of various computer programs including Excel, Word, Opera, Charisma

Adept at processing payments, invoicing, billing, and working in collaboration with insurance companies


Administrative Assistant 2016 - 2017

Centro Italiano di Implantologia (Dental Implant Office), Romania

Scheduled appointments for patients, confirmed appointments one day in advance to provide schedule information and appropriate instructions

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily

Managed daily office operations and maintenance of equipment

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock

Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management

Welcomed guests and clients in an upbeat and friendly manner

Made copies, sent faxes and handled all incoming and outgoing correspondence

Medical Receptionist Jan. 2015 - May 2016

Sanador Clinic, Romania

Scheduled appointments across 8 doctors offices; coordinated between three nurses and 8 specialist doctors

Entered patient information including insurance, demographic and health history into computer system to ensure all records were up-to-date

Processed patient payments and scanned identification and insurance cards

Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants

Worked with nurses and other clinic staff to process patients and direct them to the appropriate departments.

Communicated extensively with patients to provide assistance, support and instructions.

Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.

Guest Receptionist June 2014 - Dec. 2014

Gociman Hotel, Romania

Detailed all policies and procedures, including safety information to guests upon hotel check in

Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage

Drove hotel revenue by developing lasting relationships with guests centered around building loyalty

Medical Receptionist 2012 - 2013

Regina Maria Clinic, Maritime Medicine, Romania

Scheduled an average of 50-60 patients per day between various health departments; referred patients to appropriate specialist when needed to ensure all necessary documentation was completed

Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents

Compiled documents and reports, and filed, copied or faxed required papers to appropriate parties

Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly

Responded to telephone inquiries from clients, vendors and the public

Cooperated with private insurance providers to resolve billing issues

Guest Receptionist 2009 - 2013

Vera Hotel, Romania

Detailed all policies and procedures, including safety information to guests upon hotel check in

Answered guest inquiries regarding hotel offerings and services

Managed guest check-in and check-out procedures, placed reservations and processed payments


Bachelor of Science, Educational Psychology 2004 - 2008

Ovidius University


Romanian - fluent

Italian - fluent

English - fluent


Children’s Attendant/Support Worker 2004 - 2008

Various special education schools and centres for children with disabilities, Romania

Assisted children with daily activities

Encouraged play and social development for children and youth with various disabilities

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