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Customer Service Administrative Assistant

Vancouver, British Columbia, Canada
38,000 annually
November 19, 2018

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Saadat Mokeshova

***-**** ******* **, *********, BC, V6G 2K8


Dear Sir/Madam:

Thank you for investing your time in reading my application. Upon learning of your vacancy of an Administrative Assistant, I felt compelled to submit my resume for your review because I dare to think that I might be a suitable fit for you. I’m very efficient, meticulous, detail-oriented, admin-minded person who is perfectly able to deliver all office admin duties combined with my best customer service skills. I want to pursue and develop my career in an insurance industry by obtaining Level 1 insurance license to start with. Thus, I’m looking for the right employment.

My name is Saadat Mokeshova. I stand for 3 main things such as integrity, hard work and intelligence. I'm a young, bright, successful, ambitious, tech savvy individual. I do have a post-graduate education (Hospitality Management Diploma from Vancouver Community College). I speak fluently two languages such as Russian and English. I have a very strong verbal and written communication skills. I possess a high level of Computer Literacy (MS Word, Excel, PowerPoint, Outlook and all other MS applications). My best skills are stress management, staff management, team management, efficiency, resilience and customer service. My main goal is to add value to the company I work for by performing the best team management and customer satisfaction. I’m a team player with an upbeat personality. I’m extremely tech savvy and good with computers and anything to do with machines. I’m also extremely efficient at multitasking, coordinating, working effectively under pressure and getting job properly done in a timely manner. I’ve had a real working experience as a team lead concierge with the strata property management company. Thus, I have an experience of working for the strata corporation and managing the actual building by dealing with emergency situations and performing daily building operations and following the regulation compliance. To compound that, I have 3 years of experience of managing a coffee shop, located in a fast-paced busy location on Granville Island. In total, I literally possess 4 years of customer service experience by also having a 4 star hotel front desk/night audit experience (the hotel at the Terminal City Club) as well as working for the property management company right now. I aim at increasing the revenue for the company by dealing efficiently (solving the issues immediately as they come up) with the tenants, residents on a day-to-day basis and providing the best customer service with the right attitude that my client may not always be right, but I will do my job properly anyways to make him/her happy. In my opinion, the best way to do that is to create, develop, maintain the right win-win relationship with clients by meeting their needs and expectations to enhance their retention and loyalty which makes it a successful and impeccable business.

I'm looking forward to meeting with you in person to justify above mentioned information.


Saadat Mokeshova

Saadat Mokeshova

408-1255 Bidwell St Ph: 604-***-****

Vancouver, BC, V6G 2K8


Successful, bright, talented, ambitious, hard-working, young individual with 4+ years of customer service experience in hospitality industry. I'm reliable, known for consistent, productive, impeccable work ethic. Able to maintain an upbeat and positive professional demeanor in high-stress situations. I'm an enthusiastic team player, who possesses a high level of integrity and self-respect. Able to see a bigger picture and develop beneficial work relationships that fuel the organization's prosperity. Fluent in English and Russian.


Attention to detail, Customer service, Critical thinking, Team building, Time Management, Tech Savvy, Regulation compliance, Results-oriented, Highly organized, Responsible, Efficient, Stress management, Team/Staff management, Any computer literacy (MS Word, Excel, PowerPoint, e-mail and all other MS applications).


Office Assistant Oct 2018 - Present

I Move You (Local moving company)

Reception relief. Answered/screened incoming phone calls to assist the clients in the best way possible.

Usage of Microsoft Office/Google Skills including Word/Doc, Excel/Sheet and Outlook in order to communicate with clients in a timely manner.

Responsible for all other administrative areas including but not limited to: time and billing, supplies ordering, staff event organization, and other duties as assigned.

Responsible for scheduling all the moves, billings (utilizing a computerized scheduling & billing system).

Provided an online marketing while maintaining online ads on different selling websites.

Successfully performed sales associate’s duties while being present at the home furniture store by aiming at exceeding daily sales goal.

Team Lead Concierge Nov 2017 – Sep 2018

FirstService Residential Vancouver, BC

Collaborated with Fire, Ambulance, and Police departments to have full access during emergency situations.

Handled personal and confidential information related to residents and complaints, while keeping the strata manager informed of all the issues that came up.

Provided corporate executives of organization, strata, area manager with presentation of the property and all the trustworthy information needed.

Collaborated with strata Council on maintaining the proper state of the property to help reduce the maintenance costs.

Was responsible for managing and responding to day-to-day client needs (keeping track of purchased fobs and etc.), including emergencies.

Directed the day-to-day activities of all property operations, including daily inspections and monitoring of all physical and mechanical aspects of the buildings.

Ensured that property management services are in compliance with company procedures, local and provincial laws and regulations and contractual obligations of all clients.

Oversaw and liaised with all trade and subcontractors relating to property operations, including but not limiting to security, landscapers, pest control, and HVAC.

Front Desk Agent/Night Audit/Breakfast Server Jun 2017 – Mar 2018

Auberge Vancouver Hotel at the Terminal City Club Vancouver, BC

Effectively resolved complaints and responded to inquiries in a timely manner.

Served the whole breakfast for the guests at the hotel.

Performed duties at the front desk station, such as processing the payments, checking-in and checking-out the guests using the Room Master software.

Anticipated guests' needs to ensure the best possible guest satisfaction.

Handled the complaints on the phone and made and cancelled reservations due to guests' needs.

Provided the tourists and occupants at the hotel with sufficient, trustworthy information about the city and their desires.

Checked accommodations, making sure any special requests are carried out accordingly.

Reconciled all end of day transactions.

Organized, secured and maintained all files and records in accordance with document retention and confidentiality policies and procedures.

Managed accounting procedures, invoicing and night auditing always when needed.

Maintained a professional environment among staff and coordinated the correspondence of information inside of the hotel using the walkie-talkie.

Shift Supervisor/Barista Sep 2014 – June 2017

Blue Parrot Coffee Bar Vancouver, BC

Provided exceptional customer service through staff management and team leadership to ensure continued loyalty, retention, and satisfaction of the different customers’ market segments.

Implemented all inventory orders such as daily pastries, coffee beans and other necessary products to ensure sufficient amount supplies for the store to operate.

Operated an Italian espresso coffee machine in compliance with company, regulatory guidelines.

Implemented all daily shifts such as opening and closing.

Served hot and cold food and beverages according to Food Safe and Serving It Right policies.


Hospitality Management Diploma Apr 2015

Vancouver Community College Vancouver, BC

University Transfer Program Apr 2013

Columbia College Vancouver, BC

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