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Customer Service Representative

Location:
Edmonton, Alberta, Canada
Posted:
November 18, 2018

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Resume:

Dear Sir/Madam Dated: - **h November, ****

I am writing with a strong interest in applying for the Administrative Administrator position as advertised on your website. The attributes and qualifications that you are seeking match my qualifications. The following are few of my professional experience, qualifications and credentials for your consideration:

15 years experience in customer service and 5 years in administration.

Good time management skills including an ability to meet deadlines and establish priorities to manage multiple issues and relationship teams.

Proficient in cash handling and management

Excellent oral communication, interpersonal and organizational skills.

Computer Proficiency in Microsoft Office, Google programs and databases including Word, Excel, PowerPoint, Access, Gmail, Google Calendar, Google Docs, Google Drive, and Visio.

Determine and establish office procedures

Excellent proof reading and writing skills

Record and prepare minutes of meetings

Research and compile data, statistics and information

Attention to detail, making sure that there are no errors

Schedule and confirm appointments.

Ability to mentor and train new staff in procedures and in use of computer system

A positive attitude and ability to work well with others.

Exhibits a professional positive attitude, teamwork orientated workplace behavior, as well as being a self-motivated, independent employee.

Strong analytical. problem solving and organizational skills.

Determine and establish office procedures

Record and prepare minutes of meetings

Response to emails and correspondence as received

Research and compile data, statistics and information

Ability to mentor and train new staff in procedures and in use of computer system

In my numerous years of experience, I have shown myself to be a dedicated employee and a fast learner. With my education, qualifications, and experience, I am confident that I will prove to be an asset for your company.

Thank you in advance for your time, attention and consideration of my application.

Best Regards,

Raj Deep Bose

Raj Deep Bose

Unit #10, 7289 South Terwillegar Drive NW t Edmonton, AB T6R 0N5

780-***-**** t ac7qgm@r.postjobfree.com

Administrative and Customer Service Professional

A Recognized Expert in Finance Duties, Experienced in All Aspects of Administration

Ass

Driven and self-motivated Administrative Professional seeks to bring talent and vision to an organization that values hard work, dedication, and results. Comprehensive experience in managing an array of organizational financial and accounting duties, as well as successfully communicating with clients. Skilled technology expert with the knowledge to troubleshoot and resolve a variety of hardware, software, network, and systems issues. Experience in identifying opportunities for improvement to increase productivity and efficiency, and drive sustained organizational growth.

CORE COMPETENCIES

Leadership & Management t Finance Functions t Customer Relationship t Customer Service

Database Maintenance t Systems Administration t Regulatory Compliance t Process Improvement

Administrative Duties t Computer Repair t Budgeting t Project Management

Problem Solving t Record Keeping t Communication t Relationship Building

Organization t Attention to Detail t Collaboration

EXPERIENCES AND ACHIEVEMENTS

ATB Financial, Edmonton, AB, Canada 2016 - present

A crown corporation and Province of AB owned financial institution in AB serving all of Alberta.

Personal Banking Specialist

Interact with customers and ensure quality service by effectively answering inquiries and resolving issues, managing customer telephone calls, and completing necessary changes and upgrades to customer accounts. Conduct essential bank teller duties, including cashing checks, processing withdrawals, handling loan and bill payments, accepting deposits, preparing bank drafts and traveler’s cheques, and verifying incoming cash. Provide information about online banking services, and assist customers with resetting their passwords and updating their account information. Conduct pin changes and issue new client cards following adequate customer verification.

tContribute to continued business development by listening to customers’ needs and requirements and suggesting products and services that meet their demands.

tOpen Accounts and other products and services based on customer need and ability

tFoster continued customer loyalty by building and maintaining professional relationships with the bank’s client base.

tMaintain confidentiality of all customer information and other classified knowledge.

Canadian Western Bank, Edmonton, AB, Canada 2015 – 2016

Largest financial institution in AB with local roots, serving all of Western Canada.

Customer Service Representative

Interact with customers and ensure quality service by effectively answering inquiries and resolving issues, managing customer telephone calls, and completing necessary changes and upgrades to customer accounts. Conduct essential bank teller duties, including cashing checks, processing withdrawals, handling loan and bill payments, accepting deposits, preparing bank drafts and traveler’s cheques, and verifying incoming cash. Provide information about online banking services, and assist customers with resetting their passwords and updating their account information. Conduct pin changes and issue new client cards following adequate customer verification.

tContribute to continued business development by listening to customers’ needs and requirements and suggesting products and services that meet their demands.

tFoster continued customer loyalty by building and maintaining professional relationships with the bank’s client base.

tMaintain confidentiality of all customer information and other classified knowledge.

ROYAL BANK OF CANADA, Edmonton, AB, Canada 2010 – 2015

Largest financial institution in Canada, serving 18 million clients worldwide.

Customer Service Representative

Interact with customers and ensure quality service by effectively answering inquiries and resolving issues, managing customer telephone calls, and completing necessary changes and upgrades to customer accounts. Conduct essential bank teller duties, including cashing checks, processing withdrawals, handling loan and bill payments, accepting deposits, preparing bank drafts and traveler’s cheques, and verifying incoming cash. Provide information about online banking services, and assist customers with resetting their passwords and updating their account information. Conduct pin changes and issue new client cards following adequate customer verification.

tContribute to continued business development by listening to customers’ needs and requirements and suggesting products and services that meet their demands.

tFoster continued customer loyalty by building and maintaining professional relationships with the bank’s client base.

tMaintain confidentiality of all customer information and other classified knowledge.

RAM CONSULTANTS, Falls Church, VA 2009 - 2010

Consulting firm offering a variety of management consulting services.

Administrative Assistant

Managed various administrative duties, including typing correspondence, reports, and other documents, maintaining office files, opening and distributing the mail, coordinating office equipment repairs, and ordering and issuing office supplies on a monthly basis. Handled incoming phone calls from customers, and responded to voicemails and e-mails according to priority. Accurately reviewed and processed all financial transactions, such as invoices, bank deposits, timesheets, and payroll, on a timely basis. Maintained and audited employee timesheets, and ordered money from the bank for daily sundry expenses. Contacted all delinquent clients to collect payment or determine the appropriate course of action.

tKept the organization on track for achieving financial objectives by handling all external service providers and ensuring timely processing of payments, as well as managing all office bills and promptly submitting payment.

BURKE AND HERBERT BANK, Alexandria, VA 2007 - 2009

Virginia’s oldest bank dedicated to meeting all of the banking needs of customers.

Bank Teller

Performed essential bank teller duties, including cashing checks, processing withdrawals and loan payments, accepting deposits, verifying incoming cash, managing ATM transactions, filling the ATM when required, and accurately documenting all transactions. Conducted random audits of other tellers as assigned. Received customer telephone calls in order to respond to inquiries and recommend appropriate banking products.

tAssigned as the temporary Head Teller position on several occasions.

tEstablished and maintained proper files, and filed CTR or SAR as required by law.

EVERGREEN SERVICES INC., Manassas, VA 2003 - 2007

Business offering check cashing and payday loans.

Store Manager

Communicated with customers to recommend products that fit their requirements. Managed varying financial duties, including examining and verifying documents, ordering cash from the bank, posting accounts receivable and payable, bank deposits, and expense reports in the computer, posting journal entries to the General Ledger using the accrual based accounting method, preparing monthly profit and loss reports, maintaining timesheets, and preparing the bi-weekly payroll. Thoroughly evaluated internal controls and recommended necessary improvements. Performed maintenance and troubleshooting duties on all computer desktops, printers, software, database, and local-area network.

tEffectively problem solved to diffuse and resolve any issues between employees.

tAudited each of the 13 stores on a weekly basis to ensure compliance with federal and state laws and regulations.

PINNACLE SOFTWARE SOLUTIONS, Vienna, VA 2001 - 2003

Organization offering a variety of computer software solutions to a broad customer base.

Programmer/Analyst

Developed GUI interface using HTML/JavaScript. Integrated and deployed various system components, verified the business process, and ensured adequate performance tuning. Interacted with and assisted the users, and aided with User Acceptance Testing (UAT).

tThoroughly analyzed business requirements and mapped them to software design.

ELBEE EXPRESS SERVICES LTD. (Indian Partner of UPS), New Delhi, India 2000 – 2001

One of the leading courier companies in India.

Computer Supervisor

Managed all maintenance and administration of the database. Conducted troubleshooting of hardware, software, and local-area network for a Novell/Microsoft network consisting of 60 machines, 75 users, and 10 printers. Worked to resolve computer and network issues. Received and handled phone calls from customers with delivery problems or complaints.

tDesigned data model of Order Tracking and Delivery System in FoxPro, and then implemented the database in a LAN Environment (Novell).

Additional experience as Cashier with MacEwan University Bookstore

EDUCATION

Post Graduate Diploma, Computer Application, CMC Limited, New Delhi, India

Diploma, Computer Organization, Indira Gandhi National Open University, New Delhi, India

Bachelor of Arts, Economics, Indira Gandhi National Open University, New Delhi, India

National Trade Certificate, Computers, Birla Technical Training Institute, Pilani, Rajasthan, India



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