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Customer Service Representative

Lilburn, Georgia, United States
November 18, 2018

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**** ******* **., ************, ** 22801

Email: C: 540-***-****


B.B.A.: Computer Information Systems, James Madison University Expected Dec 2018 Harrisonburg, VA


Object Oriented Languages: Java, C#, SQL, VisualBasic.NET, Java FX Web Programming: ASP.NET, HTML, CSS, Bootstrap, Java Script, J Query, Word Press Data: SQL Server, Oracle, Tableau, Relational Database Microsoft Suite: Visio, Word, Excel, PowerPoint, Access, Project Cloud Networking: Amazon Web Services (Putty), Amazon S3, Amazon EC2, Cisco Packet Tracer SDLC: Agile/Scrum

Languages: English, French, Twi

Volunteer Work:

Spoke to a class of JMU students on international experience. Cleaned up JMU Convo ahead of orientation event.


IT Analyst/Support: Ike’s Tropical June 2018 – Aug 2018

• Modified previous inventory database file to be integrated into new software.

• Used Microsoft Excel multi-sheet feature to consolidate inventory data.

• Supported contractor with implementing QuickBooks as replacement to old system.

• Assigned restricted roles and least privileged access to each employee on system. Intramural Sports Official: James Madison University Sept 2015 – March 2016

• Trained new officials, including live in-game training.

• Maintained Intramural Sportsmanship standards.

• Managed equipment inventory and controlled time clock.

• Communicated game rules and technicalities with team captains.

• Delivered game reports to Site Managers.

Customer Service Representative: Old Bridge Medical June 2015 – Aug 2015

• Managed patients’ database records with clinic’s SaaS solution.

• Recognized for delivering high quality service to customers and patients.

• Communicated with customers to deliver vital information ahead of their appointments. EXTRA CURRICULAR:

Association of Information Systems, Member Aug 2017 – Present Intramural Sports, Member Sept 2015 – Present

PENSA (Pentecostal Students and Associates), Treasurer Sept 2016 – Aug 2017 African Student Organization, Member Sept 2016 – Present Le Cercle Francophone, Member Oct 2017 – Present

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