LISA SHIER

N**** Anderson Drive, Delavan, WI ****5 262-***-**** ac7qfm@r.postjobfree.com

OBJECTIVE

Administrative professional seeking a part-time opportunity

SKILLS SUMMARY

Communicating effectively, conveying information confidently

Giving full attention to co-worker and patient needs, maintaining confidentiality and privacy

Assist team members and patients using logic and reasoning to identify the strengths of alternative solutions

Knowledge of Microsoft software, keyboarding skills

Competency answering multi-line telephone systems while assisting patients in person

Knowledge of accounting, including invoice creation, Accounts Payable and Receivable

Insurance billing, answering billing questions/calls, entering diagnosis codes into computer system

WORK EXPERIENCE

Lynn Greene- Whitewater, WI 2013 to Present

Caregiver/CNA

Assist with daily activities, such as bathing and housework. Transportation to appointments.

Legends at Alpine Valley Music Theatre - East Troy, WI 2018

Team Leader for Concert Events

Train and schedule team of general staff

Place staff in appropriate positions during shows

Resolve patron conflicts

Assist staff during high pressure situations

Menards - Burlington, WI 2012-2013

Cashier

Determined customer needs by asking relevant questions and listening actively to the responses

Verified that all customers received receipts for their purchases

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Operated a cash register for cash, check and credit card transactions

West Allis Memorial Hospital – West Allis, WI 2003-2009

Certified Nursing Assistant/Medical Receptionist

Transcribed physician orders, maintained and updated patient files

Prepared admission and discharge paperwork answered phones

CNA duties included assisting patients in every stage of personal care from helping them out of bed, showering and dressing, in addition to dental hygiene and feeding

Harwood Medical Associates – Milwaukee, WI 1999-2002

Medical Receptionist

Answered phones and scheduled patient appointments, filing

Greeted patients upon arrival and reviewed their personal and insurance information to make updates as needed

EDUCATION AND CERTIFICATIONS

Blackhawk Technical College - Administrative Support Professional 2018-2019

Gateway Technical College - Office Assistant Certificate Program 2013-2018

West Allis Hospital - Unit Secretary Certificate

Waukesha County Technical College - Certified Nursing Assistant Certificate

Contact this candidate