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Customer Service Sales

Location:
Al Wakrah Municipality, Qatar
Posted:
November 18, 2018

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Resume:

Curriculum Vitae

DAVINE KERUBO OBONYO,

P.O BOX 55349, DOHA.

Tel: +974-********(mobile).

+974-********(Alternate 2)

Email: ac7qeo@r.postjobfree.com

Personal Details

Name : Obonyo Kerubo Davine.

Date of birth : 10th September 1992.

Sex : Female.

Marital Status : Single.

Nationality : Kenyan.

Languages : English and Kiswahili.

Passport number : A2420421

Professional Profile

Excellent communication skills focused on understanding customer needs and developing resolutions

Proven ability to grasp product knowledge to quickly address customer questions and complaints

Able to stay calm when confronted with angry customers and defuse tense situations

Problem solving skills and a wise decision-maker

Excellent planning and organizing and presentation skills

Ability to work independently, meet deadlines and obtain results

Proficient in completing all work according to deadline

Detail oriented and flexible

Able to work calmly under pressure

Academic Background.

2017-Date: Jomo Kenyatta University of Agriculture & Technology (JKUAT),

Masters of Science in finance,

2011 to 2014: Jomo Kenyatta University of Agriculture & Technology (JKUAT),

BACHELOR OF COMMERCE (BCOM), Finance Option

2007-2010: ASUMBI GIRLS HIGH SCHOOL,

Kenya Certificate of Secondary Education.

2000-2006: TABAKA GIRLS PRIMARY SCHOOL,

Kenya Certificate of Primary Education.

Professional Training.

July 2014 –June 2016: Kenya Accountants and Secretaries National Examination Board (KASNEB),

Certified Public Accountant (CPA-K).

2011-2012: Institute of Advanced Technology (IAT),

International Computer Driving License (ICDL) – Certificate

Other Computer Exposure and experience to date.

•Micro Fidelio-Front Office.

•Vision executive & Design.

•Material Control inventory system for stores Management.

•PC Applications- Microsoft Excel, Microsoft Word and PowerPoint and Lotus.

Professional Summary

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

Work Experience / Duties & Responsibilities.

June 2016- June 2018:KCB Bank Kenya Limited

Customer Service Representative.

Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.

Problem solving and providing detailed info Assisted in the training of new customer service representatives and associates.

Organized the workflow to meet customer timeframes

Performed market research surveys on customer needs and requirements as well as information on new products

Conducts problem solving and troubleshooting.

Provides technical help to colleagues if required.

Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets.

Provided excellent customer service at all times.

Assisted customers with finding suitable products and checked availability in ERP System.

Maintained a friendly manner and calm, positive demeanour when handling complaints.

May– June 2016: Liberty limited, Kenya

Customer Service and Sales Advisor

Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems

Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

Assisted in training new members of staff

Cold-called customers to up-sell services

Worked to ensure all individual and team targets were met

Used tact and discretion to discuss customers’ estates to ascertain whether probate was required

Developed a number of incentives for team members to achieve targets.

Jan –April 2016: INTERNSHIP, TEACHING (MATHS & ENGLISH),

Springs High School- Gilgil

Responsible for building works to help each pupil develop competence in basic Mathematical and English skills, motivating each pupil to apply mathematical understanding and skills in the solution of practical problems and develop their special talents.

Key duties and responsibilities:

•Preparing lesson plans and appropriate instructional aids.

•Imparting the required Mathematics and English curricula to students.

•Evaluating students work.

•Assessing students’ progress in mathematical knowledge and skills.

•Helping students prepare for standardized tests in school..

Sep –Dec 2015: INTERNSHIP,CATERING AND ACCOMODATION DEPT,

Kenya School of Government ( KSG).

Reporting to the accommodation manager the main duties included maintaining a good customer relation and ensure a least hustle environment by offering teamwork in the department.

Key duties and responsibilities:

•Ensuring smooth running of the quest rooms.

•Preparing of the housekeepers schedule.

•Conducting regular inspections to ensure proper cleaning and the respect of housing rules and regulations as well as good use of assets.

•Coordinating all necessary repairs and maintenance.

•Customer query attendance.

Skills

•Ability to persuade others, which helps me convince clients to purchase recommended products or services.

•Effective communicator when speaking to clients or colleagues and when dealing with written correspondence.

•Strong listening skills to give customers a sense that their questions or concerns will be dealt with immediately.

•Commitment to providing excellent customer service in all aspects of a sales transaction.

•Fine attention to detail where mistakes or other discrepancies are spotted.

Hobbies.

•Learning and sharing knowledge.

•Attending motivational and educational talks and/or seminars.

•Nature walk and adventure.

•Writing research articles and Peer counseling.

•Motivating young people to be a positive influence.

•Mentoring growing youths to be better and achieve their dreams.

Referees

•ERIC OMUKO,

Kenya Commercial Bank,

P. O. Box 581**-*****,

Nairobi.

Tel: +254-*********.

EMAIL: ac7qeo@r.postjobfree.com

2. DAVID KOMBO,

ABJ GROUP LIMITED,

P.O BOX 55349,

DOHA.

Tel: +974-********

Email: ac7qeo@r.postjobfree.com

3. HENRY AMENYA,

QATAR AIRWAYS,

P.O Box 22550,

DOHA.

Tel: +974-********

Email:ac7qeo@r.postjobfree.com/ ac7qeo@r.postjobfree.com



Contact this candidate