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Medical Assistant Customer Service

Austin, Texas, United States
November 18, 2018

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Graduated - May ****

June **** - Present

August 2013 - December 2017

Graduated - June 2011

Priscilla Lopez

*** ******

San Antonio, Texas, 78214



A responsible dedicated worker with strong clinical abilities, and a successful career in both retail pharmacy, and medical office facilities. Proactive and organized with passionate commitment to first- rate patient care, and customer service in a fast paste environment.


Crockett, Austin, Texas

High School Diploma

Altierus career colleges,

Medical assistant certification

Employment History

H-E-B Pharmacy, Austin, Texas

Pharamcy represenative

Establish maintain patient profiles, including lists of medications taken by individual patient's. Prepare and process medical insurance claim forms, and records. Price and file prescriptions that have been filled. Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.

Operate cash registers to accept payment from customers. Recieve written prescription, or refill requests, and verify that information is complete, and accurate. Answer telephone responding to questions, or request. Clean and help maintain equipment, and work areas. Review insurance policy terms with. Customers to determine whether a particular medicine is covered by insurance.

Check to ensure that appropriate changes were made to resolve customer's problems. Recieve and store incoming supplies, verify quantities against invoice. Check for out of date medications in current inventory, and inform supervisors of stock needs and shortages. Order, label, and count stock of medications. Supplies and enter inventory data into computer. Victory medical

Medical assistant

Record patient's medical history, vital statistics, or information such as test results in medical records. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean Clean and sterilize instruments, and dispose of contaminated supplies. Authorize drug refills and provide prescription information to pharmacies. Interview patients to obtain medical information and measure their vital signs, height, weight. Collect blood tissue, or other laboratory specimens, log the specimens, and prepare them. Prepare and administer medications as directed by a physician. Show patients to examinations rooms and prepare them for the physicians January 2013 - July 2013

Explain treatment procedures, medications, diet, or physician's instructions to patients. Help physicians examine and treat patients, handing them instruments or materials, or performing such tasks as giving instructions or removing sutures.

Perform routine laboratory tests and sample analyses. Operate electrocardigram (EKG), or other equipment to administer routine diagnostic tests. Change dressing on wounds.

Greet and log in patient arriving at office or clinic. Preform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Schedule appointments for patients.

Inventory and order medical, lab, or office supplies or equipment. Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.

Verify patient's insurance, and call for benefits. Call insurance for prior authorizations, and workers comp information. Seton Heart Institute, Austin, Texas

Medical assistant

Record patient's medical history, vitals statistics. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Assist physicians getting them prepped for treatments of cardiac vascular, such as implanting pacemakers. Monitor patient's blood pressure, and heart rate using electrocardiogram (EKG). Professional Skills

Vitals, medication administration,

assessment's, customer and personal

services, critical thinking, clerical, time

management, complex problem solving,

coordination, active listening, familiar with

Emd's software, knowledgeable in

medications ans dosages, judgement and

decision making, administration and



Customer service Bob brandt award

2017,2018. Women of distinction award

2018. Spirit award 2018.


Javier Fuentes

Pharamcy manager


H-E-B Pharmacy

Lita hernandez



H-E-B Pharmacy

Gloria Valerio

Pharmacy Lead technician


Heb Pharmacy

Erica Benavides

Medical assistant staff


Victory Medical

Vicki Cambell

Allergy tech supervisor


Victory Medical

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