Resume

Sign in

Customer Service Marketing Manager

Location:
Nairobi, Nairobi, Kenya
Posted:
November 18, 2018

Contact this candidate

Resume:

ONYUOK AKINYI LILIAN

CONTACTS: 072******* OR 073******* ADDRESS: 347 MIGORI

EMAIL ADDRESS: ac7qdu@r.postjobfree.com

CAREER OBJECTIVE

To work for a reputable company/organization in the administration/management field where I can fully employ already acquired knowledge and skills to the best of my capability to its operation to realize its set objectives as well as gain practical experience and skills as I work towards realizing my potential and enhance my career development.

PERSONAL PROFILE

I am an organized graduate who is able to work as a part of a team and manage several priorities at any one time. I have a positive attitude, disciplined, reliable; possess excellent writing and reporting skills, attention to details and ability to support others in a co-operative team environment. I am Capable of working in a challenging environment, under minimum supervision with a strong desire to learn and grow within a firm.

BIO DATA

Date of Birth

23/3/1987

Marital status

Single

Gender

Female

PROFESSIONAL QUALIFICATION AND TRAINING

YEAR

INSTITUTION

AWARD

2010-2013

BUSOGA UNIVERSITY

BACHELORS OF PUBLIC ADMINISTRATION AND MANAGEMENT SECOND CLASS WITH HONORS - UPPER DIVISION

2008-2009

LUGAZI UNIVERSITY

ACCESS PROGRAMME FOUNDATION CERTIFICATE (AP)

MEAN GRADE C+

2003-2006

KAPKEBEN AIC GIRLS SECONDARY SCHOOL

KENYA CERTIFICATE OF SECONDARY EDUCATION

(KCSE) C PLAIN

1995-2002

NANDI PRIMARY SCHOOL

KENYA CERTIFICATE FOR PRIMARYEDUCATION (KCPE)

PROFESSIONAL PROFILE

Good interpersonal skills and ability to relate with clients and colleagues

Great appearance, politeness and friendly nature, exemplary customer care nature

Result oriented and hardworking

Ability to handle multiple task

Driven to deliver

Ability to operate standard office equipments

Remarkable flexibility and skills to work in all customer service related areas.

SKILLS

Communication skills: verbal /written communication

Computer skills: micro soft office (word, access,power point,excel,E-mail and internet)

Administrative writing skills

Leadership skills

AWARDS /ACHIEVEMENTS

Served as Gender,Social Cultural Affairs Minister in the University Guild (2010/2011 )

Organizing committee member of the fresher’s ball 2011

Attended anti -corruption seminar for student leaders organized by the inspectorate of government 2010

Chair lady of the Girl Guide Association at Kapkeben Girls High School

Certificate of merit (exhibit/talk),Nandi South District Students’ Congress On Science And Technology

PROFESSIONAL DEVELOPMENTS COURSES

Attended a one day training in and implementation of routine HIV/AIDS prevention strategies, counseling and reproductive health by global health and HIV/AIDS initiative Uganda (GHAIND Uganda)

14/Nov/2010

SELF ATTRIBUTES

Self motivated

Approachable

Receptive to new ideas

Open minded reliable

PERSONAL INTERESTS

Reading novels, journals, newspaper

Watching movies

making friends

WORK EXPERIENCE:

October 13th 2014 August 2017: Wilnad Print Advert

Position: Administrative assistant

Duties :

Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.

Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

Maintains office schedule by picking-up and delivering items,

answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Writing of invoice, delivery and processing ETR receipt

Follow up on payment from our service providers

In conjunction with marketing manager, maintaining staff files and arranging staff reviews.

Responsible in the implementation of policy and adherence to our procedures keenly.

Arranging full staff meetings and arranging agenda items.

Regularly provide feedback on the soundness & effectiveness of the customer service (Administration) policies & procedures.

To work with marketing manager to resolve problems, facilitate solutions and enhance customer service offerings.

March 2014 – Sept 10th 2014: Meshnet Cyber

Position: Cyber attendant

Duties:

Typing, Photocopy, Laminating, Customer care, Printing & Mail Procedure.

REFERENCES

GREGORY ODOTTE

LECTURER KIMS

073*******

JOHN DANIEL IBEMBE

LECTURER, BUSOGA UNIVERSITY

+256*********

IBRAHIM SENGENDO

LECTURER, BUSOGA UNIVERSITY

+256*********

I declare that the information above is true to the best of my knowledge Signature Date



Contact this candidate