Customer Service Marketing Manager
Resume:
ONYUOK AKINYI LILIAN
CONTACTS: 072******* OR 073******* ADDRESS: 347 MIGORI
EMAIL ADDRESS: ac7qdu@r.postjobfree.com
CAREER OBJECTIVE
To work for a reputable company/organization in the administration/management field where I can fully employ already acquired knowledge and skills to the best of my capability to its operation to realize its set objectives as well as gain practical experience and skills as I work towards realizing my potential and enhance my career development.
PERSONAL PROFILE
I am an organized graduate who is able to work as a part of a team and manage several priorities at any one time. I have a positive attitude, disciplined, reliable; possess excellent writing and reporting skills, attention to details and ability to support others in a co-operative team environment. I am Capable of working in a challenging environment, under minimum supervision with a strong desire to learn and grow within a firm.
BIO DATA
Date of Birth
23/3/1987
Marital status
Single
Gender
Female
PROFESSIONAL QUALIFICATION AND TRAINING
YEAR
INSTITUTION
AWARD
2010-2013
BUSOGA UNIVERSITY
BACHELORS OF PUBLIC ADMINISTRATION AND MANAGEMENT SECOND CLASS WITH HONORS - UPPER DIVISION
2008-2009
LUGAZI UNIVERSITY
ACCESS PROGRAMME FOUNDATION CERTIFICATE (AP)
MEAN GRADE C+
2003-2006
KAPKEBEN AIC GIRLS SECONDARY SCHOOL
KENYA CERTIFICATE OF SECONDARY EDUCATION
(KCSE) C PLAIN
1995-2002
NANDI PRIMARY SCHOOL
KENYA CERTIFICATE FOR PRIMARYEDUCATION (KCPE)
PROFESSIONAL PROFILE
Good interpersonal skills and ability to relate with clients and colleagues
Great appearance, politeness and friendly nature, exemplary customer care nature
Result oriented and hardworking
Ability to handle multiple task
Driven to deliver
Ability to operate standard office equipments
Remarkable flexibility and skills to work in all customer service related areas.
SKILLS
Communication skills: verbal /written communication
Computer skills: micro soft office (word, access,power point,excel,E-mail and internet)
Administrative writing skills
Leadership skills
AWARDS /ACHIEVEMENTS
Served as Gender,Social Cultural Affairs Minister in the University Guild (2010/2011 )
Organizing committee member of the fresher’s ball 2011
Attended anti -corruption seminar for student leaders organized by the inspectorate of government 2010
Chair lady of the Girl Guide Association at Kapkeben Girls High School
Certificate of merit (exhibit/talk),Nandi South District Students’ Congress On Science And Technology
PROFESSIONAL DEVELOPMENTS COURSES
Attended a one day training in and implementation of routine HIV/AIDS prevention strategies, counseling and reproductive health by global health and HIV/AIDS initiative Uganda (GHAIND Uganda)
14/Nov/2010
SELF ATTRIBUTES
Self motivated
Approachable
Receptive to new ideas
Open minded reliable
PERSONAL INTERESTS
Reading novels, journals, newspaper
Watching movies
making friends
WORK EXPERIENCE:
October 13th 2014 August 2017: Wilnad Print Advert
Position: Administrative assistant
Duties :
Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintains office schedule by picking-up and delivering items,
answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Writing of invoice, delivery and processing ETR receipt
Follow up on payment from our service providers
In conjunction with marketing manager, maintaining staff files and arranging staff reviews.
Responsible in the implementation of policy and adherence to our procedures keenly.
Arranging full staff meetings and arranging agenda items.
Regularly provide feedback on the soundness & effectiveness of the customer service (Administration) policies & procedures.
To work with marketing manager to resolve problems, facilitate solutions and enhance customer service offerings.
March 2014 – Sept 10th 2014: Meshnet Cyber
Position: Cyber attendant
Duties:
Typing, Photocopy, Laminating, Customer care, Printing & Mail Procedure.
REFERENCES
GREGORY ODOTTE
LECTURER KIMS
JOHN DANIEL IBEMBE
LECTURER, BUSOGA UNIVERSITY
IBRAHIM SENGENDO
LECTURER, BUSOGA UNIVERSITY
I declare that the information above is true to the best of my knowledge Signature Date
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