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Customer Service Manager

Hamburg, NY
November 18, 2018

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Bachelor of Science in Business Administration

Edinboro University of Pennsylvania

Graduated May 2017

Work History

Personal Care Aide ; General McLane High School

Edinboro, Pennsylvania

October 2018- Present

Provided psychosocial and developmental rehabilitative activities as prescribed in an individual support plan. Provide behavioral and social skill interventions when undesired behavior is “triggered” in efforts to adapt or progress to regular educational settings. Au Pair ; Travel Active Netherlands

Stompwijk, Netherlands

May 2017-May2018

Spent a year working abroad in the Netherlands. Was held responsible for two children, taking care of their well-being.

Manager ; Sunset Grill

Edinboro, Pennsylvania

Manager May 2016-Present / Waitress May 2012-Present Provided assistance for customers and employees. Displayed leadership to keep movement in the restaurant. Provided exceptional customer service to all customers. Performed general cleaning and maintenance in the restaurant. Operated a POS system and computer software.

Marketing Intern ; Home Instead Senior Care

Erie, Pennsylvania

December 2015- April 2016

Supported marketing team in various daily administrative tasks. Assisted in distribution of marketing materials. Contributed unique/creative insight toward future promotions/ marketing plans.

In Home Caregiver ; Home Instead Senior Care

Erie, Pennsylvania

December 2015-2016

In home care for one client who was unable to provide for himself. Did tasks such as; cooking, cleaning, laundry. Also provided emotional support, conversation and friendship for the client.


3206 Lake Heights Drive

Unit D

Hamburg NY, 14075


Related Course Work

Accounting I & II Micro & Macro Economics

Business Law I & II Advertising & Promotion

Consumer Behavior Marketing Research

Distinguished Activities

General McLane High School JV and Varsity Soccer Coach August 2018- Present

Hired as high school soccer coach; head JV coach and assistant varsity. Maintained order, control, and effective discipline on the soccer field. Developed and organized an educational plan to maintain standards. Edinboro University’s Woman’s Soccer Team

August 2013-May 2017

Voted Team Captain by teammates for both 2016 and 2017 seasons. Displayed strong work ethic and leadership skills. Gained knowledge regarding teamwork, growth, dedication and determination. Displayed the ability to balance a tight schedule of Division II soccer while striving in academics.

Edinboro University’s Business Club

August 2015- May 2017

Created and executed situational business plans with colleagues. Shadowed business operations of local organizations in the community. Gained and developed communication and presentation skills. References

Gary Kagiavas, Head Coach

Edinboro University


Robert Kennerknecht, Athletic Director

General McLane High School

814-***-**** x1600

Jake Russell, Store Owner

Sunset Grill; Edinboro, Pennsylvania


***Additional references available upon request

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