Customer Service Manager
Resume:
Education
Bachelor of Science in Business Administration
Edinboro University of Pennsylvania
Graduated May 2017
Work History
Personal Care Aide ; General McLane High School
Edinboro, Pennsylvania
October 2018- Present
Provided psychosocial and developmental rehabilitative activities as prescribed in an individual support plan. Provide behavioral and social skill interventions when undesired behavior is “triggered” in efforts to adapt or progress to regular educational settings. Au Pair ; Travel Active Netherlands
Stompwijk, Netherlands
May 2017-May2018
Spent a year working abroad in the Netherlands. Was held responsible for two children, taking care of their well-being.
Manager ; Sunset Grill
Edinboro, Pennsylvania
Manager May 2016-Present / Waitress May 2012-Present Provided assistance for customers and employees. Displayed leadership to keep movement in the restaurant. Provided exceptional customer service to all customers. Performed general cleaning and maintenance in the restaurant. Operated a POS system and computer software.
Marketing Intern ; Home Instead Senior Care
Erie, Pennsylvania
December 2015- April 2016
Supported marketing team in various daily administrative tasks. Assisted in distribution of marketing materials. Contributed unique/creative insight toward future promotions/ marketing plans.
In Home Caregiver ; Home Instead Senior Care
Erie, Pennsylvania
December 2015-2016
In home care for one client who was unable to provide for himself. Did tasks such as; cooking, cleaning, laundry. Also provided emotional support, conversation and friendship for the client.
ac7qds@r.postjobfree.com
3206 Lake Heights Drive
Unit D
Hamburg NY, 14075
SHANNON REGAN
Related Course Work
Accounting I & II Micro & Macro Economics
Business Law I & II Advertising & Promotion
Consumer Behavior Marketing Research
Distinguished Activities
General McLane High School JV and Varsity Soccer Coach August 2018- Present
Hired as high school soccer coach; head JV coach and assistant varsity. Maintained order, control, and effective discipline on the soccer field. Developed and organized an educational plan to maintain standards. Edinboro University’s Woman’s Soccer Team
August 2013-May 2017
Voted Team Captain by teammates for both 2016 and 2017 seasons. Displayed strong work ethic and leadership skills. Gained knowledge regarding teamwork, growth, dedication and determination. Displayed the ability to balance a tight schedule of Division II soccer while striving in academics.
Edinboro University’s Business Club
August 2015- May 2017
Created and executed situational business plans with colleagues. Shadowed business operations of local organizations in the community. Gained and developed communication and presentation skills. References
Gary Kagiavas, Head Coach
Edinboro University
Robert Kennerknecht, Athletic Director
General McLane High School
814-***-**** x1600
ac7qds@r.postjobfree.com
Jake Russell, Store Owner
Sunset Grill; Edinboro, Pennsylvania
***Additional references available upon request
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